New Finnair website
Jan 5, 2019, 12:22 pm
#1
Original Poster
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
New Finnair website
Seems they are testing a new design in the US: https://www.finnair.com/us-en!
As it's still in development many links lead to the old website, but many pages in new design are up already and I must say it looks pretty smooth!
Edit: Seems you can test the design in your local language by changing / to - in the URL.
Example: https://www.finnair.com/de/de/ becomes https://www.finnair.com/de-de/
Any thoughts?
As it's still in development many links lead to the old website, but many pages in new design are up already and I must say it looks pretty smooth!
Edit: Seems you can test the design in your local language by changing / to - in the URL.
Example: https://www.finnair.com/de/de/ becomes https://www.finnair.com/de-de/
Any thoughts?
Jan 5, 2019, 2:05 pm
#3
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
Looks like a site more suited for mobile. However, I would imagine that the vast majority of ticket purchases are done on desktop, and if on a mobile device to begin with, through the Finnair app?
Jan 5, 2019, 2:46 pm
#4
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
Seems quicker and more stable.
But when you thought it was impossible, they found ways to dumb it down. No multiday search, no alterations fo search parameters once you launched first search.
And of course a design based on touch driven interface sucks on desktop.
But when you thought it was impossible, they found ways to dumb it down. No multiday search, no alterations fo search parameters once you launched first search.
And of course a design based on touch driven interface sucks on desktop.
Jan 5, 2019, 3:04 pm
#5
Join Date: Oct 2017
Programs: QR Gold AY Plat
Posts: 72
The design is responsive - if you resize the browser window, the elements will adjust to the smaller screen.
Jan 5, 2019, 3:14 pm
#6
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
... and that is a terrible thing. Regardless of how large screen you have, it will always scale so you can't see everything without scrolling. The flight-selection buttons are 800x250px on my screen....
May 18, 2019, 3:30 pm
#8
Join Date: May 2017
Posts: 2,016
Finland, Finnish: https://www.finnair.com/fi/fi
Finland, Swedish: https://www.finnair.com/fi/se
Finland, English: https://www.finnair.com/fi/gb
Sweden, Swedish: https://www.finnair.com/se/se
Sweden, English: https://www.finnair.com/se/gb
If something doesn't work on the new site, then simply use the old site through a market which still uses the old site.
May 19, 2019, 12:56 am
#10
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
BA comes up with a design wich is pretty similar, maybe it is a OW move.For sure they want to give you the look and feel of the app. I hope they keep the old version alive somehow.
May 19, 2019, 6:27 am
#11
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
The BA website actually works, it has a much narrower max-width and a so much better design.
The Finnair design is lost on ratios and basics. More importantly, the BA site works with all features you would expect, like a booking matrix for instance. This feature, that does exist on every airticketing website since a decade, but was too hard for the new team that Finnair chose.
I really don't know if I will stick around once the finnair.fi website follows the rest of the countries back to the Nineties! The website wasn't even ready for an alpha test, now it's launched already in almost all markets. I've been absolute happy with Finnair since quite some time, the premium lounge thing is a bummer, but the "new" website is a page turner.
May 20, 2019, 1:26 am
#12
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
May 20, 2019, 1:28 am
#13
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
May 20, 2019, 1:34 am
#14
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
The AY site is idiotic. First it takes me to the old layout. Then after a while it probably crashes/404/etc. If I then click "go back" or "home" (whichever it is) it takes me to the new layout. If I didn't know better, I'd think either of them is a spoof site, so different they look. Of course the bugginess and slowness is a clue, that this is the real deal, AY site. 
May 20, 2019, 3:53 am
#15
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
As noted in another thread - didn't some FT'ers participate in a feedback group for this new site design?
If so it would be interesting to hear what feedback was given and/or what has changed since that beta was tested on you.
At the "new seats" meeting (august 17?) I recall web design being discussed and some of AY's staff/consultants being very interested in FT'er input while some more hesitant. It would seem the latter crowd won, and usability is tuned for the one-time buyer.
If so it would be interesting to hear what feedback was given and/or what has changed since that beta was tested on you.
At the "new seats" meeting (august 17?) I recall web design being discussed and some of AY's staff/consultants being very interested in FT'er input while some more hesitant. It would seem the latter crowd won, and usability is tuned for the one-time buyer.