Cancelling non-last segments
Mar 26, 2018, 11:11 am
#1
Original Poster
Join Date: May 2014
Location: HEL
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Cancelling non-last segments
Is it possible to (proactively) cancel a non-last value segment without losing the following segment(s)? If I understand correctly, Value only allows changing the date and time, and only if all segments are Value (or Pro), cancel the all segments. All that for a fee.
In my case, I have a Value segment before a Campaign segment, that I'd like to maybe get rid of.
In my case, I have a Value segment before a Campaign segment, that I'd like to maybe get rid of.
Mar 27, 2018, 3:41 am
#3
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
To clarify a bit, dropping a segment from an itinerary basically changes the ticket from XXX-YYY-ZZZ to YYY-ZZZ and this will retrigger all kinds of things, including a fare recalculation. So on a fully flexible ticket you could do it, but it would probably cost you a lot of money anyway.
Mar 27, 2018, 3:57 am
#4
Ambassador: Finnair
Join Date: May 2003
Location: HEL
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Yes, impossible in normal circumstances. I have tried it once with fare class D (more or less like value tickets are for Y in terms of flexibility) and it was a total no-no. New ticket, new fare calculations, the whole nine yards..
Mar 27, 2018, 5:38 am
#5
FlyerTalk Evangelist
Join Date: Jan 2008
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True. Once I had a TLL-HEL-Asia flight with a turnaround positioning. The night before so much snow came that TLL closed and the outbound HEL-TLL was cancelled. It took a bit of explanation over the phone, but the agent got it (cannot get to TLL because you cancelled the flight and the inbound will bo soon cancelled as well) and re-issued the ticket HEL-Asia without further charges. ^
Mar 27, 2018, 9:01 am
#6
Join Date: Sep 2005
Location: HEL
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True. Once I had a TLL-HEL-Asia flight with a turnaround positioning. The night before so much snow came that TLL closed and the outbound HEL-TLL was cancelled. It took a bit of explanation over the phone, but the agent got it (cannot get to TLL because you cancelled the flight and the inbound will bo soon cancelled as well) and re-issued the ticket HEL-Asia without further charges. ^
Mar 27, 2018, 9:06 am
#7
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Join Date: May 2014
Location: HEL
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Ah yes, it makes sense 
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
Mar 27, 2018, 9:40 am
#9
Join Date: Sep 2012
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Ah yes, it makes sense
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
Mar 27, 2018, 10:09 am
#10
Original Poster
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Doesn't booking process/ t+c's normally say also in case of mixed fare tickets , happens a lot in economy, , even on direct return flights , that for mixed cabin fare letters , with obvious differences in all of i)totally inflexible ii)change date(s) for fee iii)cancel/refundable for a fee, that the "most restrictive segments restrictions apply to all segments"
The simplified booking process says you cannot cancel, but the ticket receipt seems to imply otherwise.
Mar 27, 2018, 12:17 pm
#11
Moderator, Finnair
Join Date: May 2011
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...
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
This leads to another question: what is the cancellation value of a ticket with mixed value and basic/light/campaign fares. The receipt says one segment is restricted refund and the other segmetn is non-refundable.
Should I get the maximum of restricted refund fare plus taxes minus processing fee and zero, or just zero?
Mar 27, 2018, 7:35 pm
#12
FlyerTalk Evangelist
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Hmm, I have a mixed I & D fare ticket. The Lumo service agent explained that change rules are according to each segment's rule but cancel rules are according to the more restrictive fare's rule
Which leads me to another interesting observation. We had a Value ticket (changeable for a fee) and we did change it - not cheap, but not luckily out of own pocket. When I wanted to change it again online, a message popped up, that the ticket can only be changed ONCE, and this ticket has already been changed. I don't seem to remember seeing any rule like that. (I left it at that, because it was very easy to adjust the travelplans accordingly)
Which leads me to another interesting observation. We had a Value ticket (changeable for a fee) and we did change it - not cheap, but not luckily out of own pocket. When I wanted to change it again online, a message popped up, that the ticket can only be changed ONCE, and this ticket has already been changed. I don't seem to remember seeing any rule like that. (I left it at that, because it was very easy to adjust the travelplans accordingly)
Mar 28, 2018, 1:57 am
#13
Join Date: Oct 2008
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Posts: 634
Hmm, I have a mixed I & D fare ticket. The Lumo service agent explained that change rules are according to each segment's rule but cancel rules are according to the more restrictive fare's rule
Which leads me to another interesting observation. We had a Value ticket (changeable for a fee) and we did change it - not cheap, but not luckily out of own pocket. When I wanted to change it again online, a message popped up, that the ticket can only be changed ONCE, and this ticket has already been changed. I don't seem to remember seeing any rule like that. (I left it at that, because it was very easy to adjust the travelplans accordingly)
Which leads me to another interesting observation. We had a Value ticket (changeable for a fee) and we did change it - not cheap, but not luckily out of own pocket. When I wanted to change it again online, a message popped up, that the ticket can only be changed ONCE, and this ticket has already been changed. I don't seem to remember seeing any rule like that. (I left it at that, because it was very easy to adjust the travelplans accordingly)
https://www.economist.com/blogs/gull...irport-lounges