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Lumo recognition, freebies and soft perks

Lumo recognition, freebies and soft perks

Old Jun 10, 18, 12:15 am
  #136  
TTL
 
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY Plat, IHG Plat, Visa Plat, PP Prest, BT Vip
Posts: 1,778
Originally Posted by WilcoRoger View Post
ZRH F lounge works like that. In ZRH the F lounge has its dedicated security & immigration (downstairs) where you're escorted to and then off to drive to the plane. If it's an F-heavy flight, you might have to put up with a Merc minibus instead of the Porsche or the Merc limo. I understand FRA F is similar.
In FRA if the HEL plane arrives at tarmac, you can not get a limo drive directly to the FCT, but nearby at the main terminal and have to walk a few hundred meters. Departure takes place like described above.
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Old Jun 10, 18, 3:38 am
  #137  
 
Join Date: Feb 2017
Location: SYD
Programs: AY+ Plat
Posts: 200
Originally Posted by TTL View Post
May have been the same guy who withheld my boarding last June until everyone else had boarded and told me that platinum does not matter if there are "problems with the ticket". Complained and received 5000 points =/
A somewhat overweight darkhaired and bearded (not)gentleman?
I was forced to "gate check" my backpack (a small laptop one, fits under the seats just fine) once at Norra bus gates. Showing carry-on policy from the app and my status made no difference.
Frankly I just ripped the baggage tag off my bag. Also the flight was half-full and had plenty of bin space.
Wrote an angry email, got 15k points.
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Old Jun 10, 18, 5:32 am
  #138  
 
Join Date: Jun 2017
Posts: 89
Originally Posted by juhanh View Post
A somewhat overweight darkhaired and bearded (not)gentleman?
I was forced to "gate check" my backpack (a small laptop one, fits under the seats just fine) once at Norra bus gates. Showing carry-on policy from the app and my status made no difference.
Frankly I just ripped the baggage tag off my bag. Also the flight was half-full and had plenty of bin space.
Wrote an angry email, got 15k points.
Sounds exactly like my guy on Friday.

-sulkkis
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Old Jun 10, 18, 6:22 am
  #139  
 
Join Date: Jun 2017
Posts: 89
Originally Posted by sulkkis View Post
As usual, empty promises by Finnair. No BMW ride on tarmac

And also a new frequent flyer recognizion by an id__t male boarding gate officer who refused my hand luggage to be taken into plane and requested it to be checked in at boarding gate. Only one item allowed, no exceptions he said. The same rule did not apply for all customers, he just didn't like my bag. My bag is an old style Rimowa 20X40X53 cm two wheelie weighing exactly 8 kg loaded and the other item is a small computer bag. He said he doesn't care what kind of "next to god frequent flyer card you have" but he has decided that the bag will need to be checked in.

Maybe time to consider switching back to SAS.

-sulkkis
I need to admit that this time AY CS has been extremely active and they have contacted me personally by two different ways, even during this weekend. At least so far the approach has been positive and though there has been many comments on this forum that they do not listen our feedback nor try to improve their operations I can confirm I don't share that opinion. At least not right now.

I'll keep you posted how things will develop.

-sulkkis
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Old Jun 10, 18, 9:02 am
  #140  
 
Join Date: Feb 2001
Location: HEL
Programs: AY+ Plat
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Originally Posted by sulkkis View Post


Sounds exactly like my guy on Friday.

-sulkkis
This was the sad part. Obviously he has been behaving repeatedly like this, it has been reported and still AY hasn't taken actions to correct his behaviour.
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Old Jun 10, 18, 9:12 am
  #141  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, AA, BA, SK, DL, NT, WB + hotels
Posts: 5,123
A clear case of "Pikku-Hitler" who seems to hate top status members. I'm surprised he isn't a bus driver, they often seem to suffer from this kind of symptoms. I wonder if the AY ambassadors here at FT could gather, via PM, more detailed info and pass it on to AY as his behaviour seems to be consistent.

Does he only work for Norra?
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Old Jun 10, 18, 10:48 am
  #142  
 
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 229
If I run in to this particular "gentleman" in my travels I will be ready to get his picture with my phone and forward to AY. If I am not in a hurry, I will stand my ground and let him deny me boarding. Then he will be very easy to identify.
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Old Jun 10, 18, 12:16 pm
  #143  
 
Join Date: Nov 2012
Location: HEL
Programs: BA GGL, AY Gold, IHG Spire Amb, HH Diamond
Posts: 479
And you all automatically believe that AY will butcher its own employee, instead of maybe backing up him?
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Old Jun 10, 18, 12:31 pm
  #144  
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Originally Posted by esledo View Post
And you all automatically believe that AY will butcher its own employee, instead of maybe backing up him?
Maybe not that, but some anger management course might help. I do not think AY would not listen to their top tier members being treated inappropriate and humiliating ways.
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Old Jun 10, 18, 12:31 pm
  #145  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, AA, BA, SK, DL, NT, WB + hotels
Posts: 5,123
Hard to say. After one incident, I'd have a discussion with my employee. But after three similar incidents, I could not afford to keep him at the same position anymore. I would try to find him a back office position where possible.
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Old Jun 10, 18, 2:24 pm
  #146  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 618

Summer gift time again. The Gold gift cards of course are not summer gifts (but standard Lumo benefits). Selection of 1 item free of charge. Item values seem to be around 150 euros.
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Old Jun 10, 18, 8:45 pm
  #147  
 
Join Date: Jun 2018
Location: Not home. Average travel days during the last five years 240 days per year.
Programs: Finnair Plus Platinum Lumo&lifetime Gold , IHG Spire Royal Ambassador, Marriott Platinum Elite
Posts: 7
Thank you. Been following your very informative discussions in here for quite some time but only now I am also trying to give some contribution back to the forum.

Still learning to use forum properly so advanced apologies for my highly likely rookie mistakes while posting... It seems anyway that I will need at least five post before i can even adding some photos in here.

Last edited by Pmjv; Jun 10, 18 at 8:50 pm Reason: adding some comments
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Old Jun 10, 18, 11:21 pm
  #148  
 
Join Date: Jun 2018
Location: Not home. Average travel days during the last five years 240 days per year.
Programs: Finnair Plus Platinum Lumo&lifetime Gold , IHG Spire Royal Ambassador, Marriott Platinum Elite
Posts: 7
This may have been already discussed in here earlier but any idea what to possibly expect in such a event? Never been invited to anything similar before. Anyway there seems to be something arranged by Finnair in conjunction with SuomiAreena in Pori, Finland. Those of you interested in the event there is English webpage available where to find general information about this public debate forum. After brief search I could not find any Finnair related information though.

From: Pekka Vauramo
Sent: Wednesday, May 30, 2018 3:57 PM
Subject: Save the Date – Finnair Porin SuomiAreenassa

Hyvä vastaanottaja,

Tervetuloa vierailemaan Finnair HUBiin Porin SuomiAreenassa 16.-20.7.2018.

Ovemme ovat auki koko SuomiAreenan ajan, joka päivä klo 8:30-17:00, mutta aivan erityisesti haluamme kutsua sinut ja seuralaisesi inspiroitumaan ja rentoutumaan kanssamme keskiviikkona 18.7. klo 16 alkaen.

Laitathan ajan jo nyt kalenteriisi, lisätietoa seuraa myöhemmin!

Pohjoisin terveisin,

Pekka Vauramo
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Old Jun 11, 18, 11:55 pm
  #149  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 618
Originally Posted by Pmjv View Post
This may have been already discussed in here earlier but any idea what to possibly expect in such a event? Never been invited to anything similar before. Anyway there seems to be something arranged by Finnair in conjunction with SuomiAreena in Pori, Finland. Those of you interested in the event there is English webpage available where to find general information about this public debate forum. After brief search I could not find any Finnair related information though.

From: Pekka Vauramo
Sent: Wednesday, May 30, 2018 3:57 PM
Subject: Save the Date – Finnair Porin SuomiAreenassa

Hyvä vastaanottaja,

Tervetuloa vierailemaan Finnair HUBiin Porin SuomiAreenassa 16.-20.7.2018.

Ovemme ovat auki koko SuomiAreenan ajan, joka päivä klo 8:30-17:00, mutta aivan erityisesti haluamme kutsua sinut ja seuralaisesi inspiroitumaan ja rentoutumaan kanssamme keskiviikkona 18.7. klo 16 alkaen.

Laitathan ajan jo nyt kalenteriisi, lisätietoa seuraa myöhemmin!

Pohjoisin terveisin,

Pekka Vauramo
I also got an invite this year, as I did one year ago. Unfortunately it did not fit my schedule last year so I was unable to attend. It would be interesting to hear from someone who did attend as to what the event was about.
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Old Jun 12, 18, 12:26 am
  #150  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), BW Diamond
Posts: 499
Originally Posted by sulkkis View Post
As usual, empty promises by Finnair. No BMW ride on tarmac

And also a new frequent flyer recognizion by an id__t male boarding gate officer who refused my hand luggage to be taken into plane and requested it to be checked in at boarding gate. Only one item allowed, no exceptions he said. The same rule did not apply for all customers, he just didn't like my bag. My bag is an old style Rimowa 20X40X53 cm two wheelie weighing exactly 8 kg loaded and the other item is a small computer bag. He said he doesn't care what kind of "next to god frequent flyer card you have" but he has decided that the bag will need to be checked in.

Maybe time to consider switching back to SAS.

-sulkkis
Just boarded for the Nth time this year Norra ATR with three bags, no questions asked
To be honeat I could always fit all of them in one but don’t want to get the shirts wrinkled and laptop bag is more quickly in use if not inside other bag.

Maybe next time I’ll go with four...
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