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-   -   Automatic seat changes? (https://www.flyertalk.com/forum/finnair-finnair-plus/1898893-automatic-seat-changes.html)

Ed Size Mar 15, 2018 5:39 am

Automatic seat changes?
 
Hey I hava an upcoming flight to HEL, mit orignal seats where 1A and 1C - they where changed by the system row six, with no other options left, I dbl. checked the booking a few days later and was able to change to 1A and 1F - hoping that some one will change with one of us. Today I looked into the booking again and the person on 1F was changed to 1A and the person on 1A was changed to 3A - no possibility to sit together at all (no problem with that, but I wonder why my reservations where kicked by the system twice (not to mention we are both Plats) - is this the lack of Lumo in our status?

Does anyone else saw random seat changes latley - and why they are doing this? I did a lot of flights on AY - never had this problem before.

Just talked to them, it is an aircraft change, no row one one the right side - but the seat map shows it - this IT sucks.

Trav1970 Mar 15, 2018 9:21 am


Originally Posted by Ed Size (Post 29527311)
Hey I hava an upcoming flight to HEL, mit orignal seats where 1A and 1C - they where changed by the system row six, with no other options left, I dbl. checked the booking a few days later and was able to change to 1A and 1F - hoping that some one will change with one of us. Today I looked into the booking again and the person on 1F was changed to 1A and the person on 1A was changed to 3A - no possibility to sit together at all (no problem with that, but I wonder why my reservations where kicked by the system twice (not to mention we are both Plats) - is this the lack of Lumo in our status?

Does anyone else saw random seat changes latley - and why they are doing this? I did a lot of flights on AY - never had this problem before.

Just talked to them, it is an aircraft change, no row one one the right side - but the seat map shows it - this IT sucks.

Someone needed row 1 for an infant perhaps?

NoWindowSeat Mar 15, 2018 12:14 pm


Originally Posted by Trav1970 (Post 29528023)

Someone needed row 1 for an infant perhaps?

My thoughts exactly. Row 1 / bassinet seats are always very risky to select due to this very reason.

Edit: and it is double risky on tourist routes like Bangkok and also JFK/SFO during holiday seasons...but Bangkok (not to mention the 100% holiday routes like Phuket, Krabi) etc. have lot of babies, also in J.

LoungeEnthusiast Mar 15, 2018 4:01 pm


Originally Posted by Ed Size (Post 29527311)
Just talked to them, it is an aircraft change, no row one one the right side - but the seat map shows it - this IT sucks.

So this was intra-Europe (TXL-HEL?), not longhaul?

Change of aircraft doesn’t seem to explain why they changed the seats twice...

intuition Mar 16, 2018 2:18 am

After the Eq. swap, I believe Ed was able to select seats that are non-existent, like the 1F on A320-100. Apparently MMB was never updated with the new seat map. This is why the second seat swap occured - someone in AY had to move him into an existing chair...

Ed Size Mar 19, 2018 4:05 am


Originally Posted by intuition (Post 29530894)
After the Eq. swap, I believe Ed was able to select seats that are non-existent, like the 1F on A320-100. Apparently MMB was never updated with the new seat map. This is why the second seat swap occured - someone in AY had to move him into an existing chair...

I think this explains it very well, it was 1 F which was changed.

Ed Size Mar 19, 2018 4:08 am


Originally Posted by NoWindowSeat (Post 29528794)
My thoughts exactly. Row 1 / bassinet seats are always very risky to select due to this very reason.

Edit: and it is double risky on tourist routes like Bangkok and also JFK/SFO during holiday seasons...but Bangkok (not to mention the 100% holiday routes like Phuket, Krabi) etc. have lot of babies, also in J.

I always sit in row one to BKK (if possible) never was changed because of an infant, I was asked once if I want to swap - I regret and that was it. Baby had to travel on the lap of the mother. I know that this is not cool,

NoWindowSeat Mar 19, 2018 4:42 am


Originally Posted by Ed Size (Post 29541581)
I always sit in row one to BKK (if possible) never was changed because of an infant, I was asked once if I want to swap - I regret and that was it. Baby had to travel on the lap of the mother. I know that this is not cool,

Yes, not all row1 seats are bassinet seats so then they cannot force the move, only from bassinet seats.

Ed Size Mar 19, 2018 12:25 pm


Originally Posted by NoWindowSeat (Post 29541635)


Yes, not all row1 seats are bassinet seats so then they cannot force the move, only from bassinet seats.

I know, but most of the time I got the bassinet seats, since they are blocked (I guess) but as a Plat you alway can get them online (not at the phone in my experience)

sulkkis Mar 24, 2018 1:22 am

Yesterday I had a regional Norra flight from HEL and when I checked in my seat was the one I prefer, 17D. While waiting the flight to board I noticed from Finnair app that my seat had changed to 10D. I went to transfer desk and forced them to change back the seat, obviously my action may have created some hazzle as almost everybody seated around these rows got new seats.

Why are they changing seats, this seem to happen very often nowadays?

-sulkkis

Ed Size Apr 13, 2018 7:57 pm

OK after doing this flight I got some more information. Seat 1C is blocked for crew members on Jet Time flights. So there is only one seat in row 1 you can book - 1A, anyway row two D/F are way better then 1A - because of enormous legroom.

Pmjv Jun 12, 2018 10:02 pm

I have faced exactly the same things recently and only with domestic Norra flights in Finland. Luckily I have noticed these changes early enough to be able get my original seat back after modifying my check in online.

teme Aug 16, 2018 5:41 am

Flying ORD-HEL in a couple of days. Prebooked my solo seat 2A months ago and now seat has been changed to 7C (probably the worst seat in business class IMHO). Chat could give no reason for this and flight is full so 7C it will be. It is a paid ticket and I have Emerald status, but they still can do this. Not happy!

reflektia Aug 16, 2018 7:59 am


Originally Posted by teme (Post 30088749)
Flying ORD-HEL in a couple of days. Prebooked my solo seat 2A months ago and now seat has been changed to 7B (probably the worst seat in business class IMHO). Chat could give no reason for this and flight is full so 7B it will be. It is a paid ticket and I have Emerald status, but they still can do this. Not happy!

There is no 7B in finnair business class. Maybe 7A or 7C? Still I very much agree that those are crappiest seats in the airplane, 7A maybe worst since window is missing.

teme Aug 16, 2018 10:11 am


Originally Posted by reflektia (Post 30089200)
There is no 7B in finnair business class. Maybe 7A or 7C? Still I very much agree that those are crappiest seats in the airplane, 7A maybe worst since window is missing.

Thanks for the correction, meant 7C. Could not get the facts right in my anger mood🙂

Ed Size Aug 16, 2018 11:00 am


Originally Posted by teme (Post 30089729)


Thanks for the correction, meant 7C. Could not get the facts right in my anger mood🙂

Are you flexible? In a similar situation I just rebooked my flight to the next day - free of charge - since I could show them the original assignment. For me that was no big deal, but I prefered it over 7C.

teme Aug 16, 2018 11:51 am


Originally Posted by Ed Size (Post 30089998)
Are you flexible? In a similar situation I just rebooked my flight to the next day - free of charge - since I could show them the original assignment. For me that was no big deal, but I prefered it over 7C.

Unfortenately no flexibility. Originating from Toronto and chose AY over BA to have a better seat (=solo) for the Atlantic crossing. Well, did not work out as planned. I’d hoped that Finnair would have even given a notice of a seat change, but no. Well, better to just suck it up and choose better next time.

lkrt Aug 16, 2018 12:13 pm


Originally Posted by teme (Post 30090231)


Unfortenately no flexibility. Originating from Toronto and chose AY over BA to have a better seat (=solo) for the Atlantic crossing. Well, did not work out as planned. I’d hoped that Finnair would have even given a notice of a seat change, but no. Well, better to just suck it up and choose better next time.

Hmmm... At least it's a seat with a direct aisle access. In my opinion any seat in AY J is better than in BA J.

teme Aug 16, 2018 12:33 pm


Originally Posted by lkrt (Post 30090326)
Hmmm... At least it's a seat with a direct aisle access. In my opinion any seat in AY J is better than in BA J.

That is true, but still does not justify the seat changes. On BA my chances for first upgrade are reasonable and they tend to stick with the pre book seats. And the timings would have been better with BA on this occasion. But yes, these are minor issues in the end so I stop whining now.

A quick update. Now I have lost my seat assignment altogether and can't do online check in. Maybe they'll dump me of the flight after complaining here:)

ffay005 Aug 16, 2018 2:00 pm


Originally Posted by teme (Post 30090410)
Maybe they'll dump me of the flight after complaining here:)

Sounds strange. Could they be so heavily overbooked in J (unlikely), or are they carrying some super-special VIPs whose requests they're trying to accommodate? Please report back after your flight. And I hope you'll end up in a good seat!

teme Aug 21, 2018 10:31 am


Originally Posted by ffay005 (Post 30090849)
Sounds strange. Could they be so heavily overbooked in J (unlikely), or are they carrying some super-special VIPs whose requests they're trying to accommodate? Please report back after your flight. And I hope you'll end up in a good seat!

At check in I was appointed 1D, which I though was okay after the seat switching puzzle. However, I happened to mention this to a flight attendant while enjoying my pre departure champagne. She was a bit puzzled why I had been moved from the original seat, but later told me that the seat was given to Finnair Platinum and business class is full. I though that's perfectly fine and right marching order, but wondered why they had decided to move Oneworld Emerald. Maybe all other solo seats were already occupied by Finnair Platinum... I doubt:) Anyway, after boarding was completed, there was a no show and I was moved to 4A, which had remained empty. This was not only good for me, but also a lady and an child in seat 1H who could then have both 1D and 1H. So, all's well that ends well. Kudos to a great Finnair crew on this flight!

flyslow Aug 28, 2018 1:49 am

Seat selection disappeared
 
Good day to you all

I booked TLL-HEL-LHR some months ago and reserved seats 18A for TLL-HEL and 6L for HEL-LHR. Few days ago I noticed that I've been moved from 18A to 17A, not a big deal as it's a short hop. Then my seat allocation for HEL-LHR disappeared and get a message that seat will be allocated at check in.
I contacted CS via Live Chat and agent said I can only reserve seats for extra payment or get a random allocation at check in. Tried to point out that I was able to reserve seats FOC while booking; there is no option to pay extra for seat reservation and that I still have seat reserved without a fee for TLL-HEL, but got the same answer that all seat reservations have to be paid for.
I'm not frequent on AY, has there been recent policy change that choosing a seat in J is for a fee? And if so, how my free seat reservation for TLL-HEL still stands even if it's Y?

Thank you all in advance

remymartin Aug 28, 2018 1:31 pm

6L sounds like J and so the agent is wrong. Try a new agent for a more appropriate answer. If your ticket is on BA code, they might claim codeshare seat problems but just be persistent.

nordic Aug 28, 2018 6:04 pm

TLL flights are operated by ATRs. Some of them have 19 rows and some have only 17 rows so this can be the reason. However, on a recent ATR flight I was bumped from17A to 16A. 17A remained free. The only explanation could be that the Person sitting in17B was a Lumo and I’m a only a lowly OWE.

flyslow Sep 1, 2018 7:26 am

Thank you u for your answers. Problem seemed to be it was BA codeshare. Took them long time at airport check in but finally got both BPs with my original seat selections.
On a sidenote, while waiting for my flight I heard a boarding call to HEM from gate 18, which I believe is a non Schengen gate. Must have been private charter?

OH-LGG Sep 1, 2018 7:39 am


Originally Posted by flyslow (Post 30155371)
On a sidenote, while waiting for my flight I heard a boarding call to HEM from gate 18, which I believe is a non Schengen gate. Must have been private charter?

Airveteran DC-3 to Malmi Airfield.


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