Survey: Apply now to Finnair's development community! Except it doesn't work
Feb 22, 2018, 11:34 am
#47
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
@loimu
Today, some 2 months after application to Customer community, I got a mail saying "all seats have been taken" but they will "let me know as soon as a spot opens up".
Today, some 2 months after application to Customer community, I got a mail saying "all seats have been taken" but they will "let me know as soon as a spot opens up".
Feb 22, 2018, 10:20 pm
#48
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
I have been in couple of AY's focus groups over the years and must say the results have been disappointing to say the least. It's a lot of nice chit chat and feedback gathering but nothing happens. Total waste of time from customer perspective and as some wiser member wrote earlier, AY could learn a lot by just reading and being more active here on FT. Most, if not all, issues are raised and discussed in depth here.
Don't lose your sleep if you don't get in, much better and productive ways to use your time..
Don't lose your sleep if you don't get in, much better and productive ways to use your time..
Mar 9, 2018, 12:03 am
#49
Join Date: Jan 2016
Posts: 280
There was a second brainstorming session in the community a week ago. Topic was getting from/to the airport, what AY could offer to make it more comfortable and convenient: preorder bus or train tickets, taxi transport and what it could include, etc. Not very exciting to me at least, I don't see myself as a potential customer for these services. A waste of time, probably, but at least I have a shot at winning 5k points in the raffle 
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Mar 9, 2018, 12:11 am
#50
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Well...what can we say...maybe, just maybe, AY should focus on things that are under their direct control. Like cleaning, seats, service, lounges, meal quality etc..This sounds like someone is running sessions to satisfy corporate KPIs..."We are listening to our customers...blaablaa..."
Mar 9, 2018, 3:33 am
#51
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
There was a second brainstorming session in the community a week ago. Topic was getting from/to the airport, what AY could offer to make it more comfortable and convenient: preorder bus or train tickets, taxi transport and what it could include, etc. Not very exciting to me at least, I don't see myself as a potential customer for these services. A waste of time, probably, but at least I have a shot at winning 5k points in the raffle .
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Mar 9, 2018, 10:56 am
#52
Join Date: Apr 2008
Location: HEL
Posts: 76