mmxbreaks

Morning,

Finnair has changed the HEL-SGN flight time, giving me just 1hr to connect after LHR-HEL. I know it's quite possible at Helsinki, but having 25 minutes removed from that connection makes it tighter than I would like.

My main question is thus: if the LHR-HEL flight is delayed and I miss the HEL-SGN flight as a result, what are my rights? It's all on one ticket, booked direct with AY. I would accept re-routing in same cabin via HKG or similar (which could happen later on the same day with CX) as the next direct AY flight to SGN is a whole day later - the latter which I'd be upset to have to accept.

Thanks for any advice. I suspect, pending prompt arrival, that everything will be fine - I was at Helsinki airport last month, so it's fresh in the mind. It's just good to have a fallback plan.

WilcoRoger

Basically you should be fine. If you misconnect, don't accept being put on the next day's service, insist on a reroute via BKK or HKG (or suboptimally via SIN) These are all night services, leaving well after the SGN one. I'd go for via BKK, 'cause it's such a short hop from there to SGN.

TTL

1 hour is luxury for non-Schengen connections arriving from London. Just walk to departure gate, no security to clear. I have been doing 40 minute connections (the official MCT even shortened by 15 minute or so delays) from gate 52 to gate 14 (through immigration) but that has required running and carry on luggage only.

remymartin

Indeed. You'll have a good 15 minutes in the Premium lounge, too. Perhaps not enough for a sauna, but surely a few rounds of drinks. Enjoy!

DanAirLondon

I am on the LHR-HEL-SGN route and have been watching the arrival time of AY1332 into HEL with great interest over the past few weeks.

Fingers crossed all should be ok.

I do however have another connection later that day SGN-DAD giving me an extra set of nerves

The later flights over to HKG or indeed BKK look promising to get to DAD if it all goes the way of the pear.

Does AY's responsibility end at HKG/BKK if connection was missed, or would they help connecting through to DAD?

intuition

Finnair should and will take responsibility for all flights on one ticket. Anything outside that ticket will be heartily ignored...

DanAirLondon

I thought so, thanks very much

WilcoRoger

Exactly - they'll make sure you get to SGN, but nothing about DAD. If you are rerouted via HKG or BKK you can jump ship if you want and connect to DAD from there, but that's up to you and out of your own pocket.

Often1

Your misconnect will be covered by EC 261/2004 and that is calculated based on the arrival delay and distance for the ticket, not the delayed segment. Thus, if you misconnect at HEL, the compensation will be EUR 300 at 3 hours and EUR 600 at 4 hours.

Additionally, before accepting a rebooking, check whether it is cheaper to purchase a new ticket. While not generally the case, it is sometimes cheaper. If so, the Regulation gives you a cancellation option and you may avail yourself of that for a full refund.

The SGN-DAD segment coverage will be governed by whether it is a segment on the original LHR-HEL ticket or a separate ticket. If the latter, that will be at your (or your travel delay insurance) expense.

DanAirLondon

Thank you.

SGN-DAD is a separate ticket, and have purchased a decent travel insurance policy

Just to add - I am booked in J LHR-HEL-SGN. I did a test booking for HEL-BKK it would appear J is sold out but availability in Y - what would AY do in this circumstance for recompence?

r2d2

Probably they would find another routing that has availability in J. If they have no such options within a reasonable timeframe, they could always downgrade someone who has upgraded with points or vouchers.