Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

Connections waiting for tourists, not for Plats

Connections waiting for tourists, not for Plats

Old Jun 16, 17, 1:55 pm
  #1  
Original Poster
 
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), AZ Freccia Alata Plus, Hilton Silver, PP
Posts: 353
Connections waiting for tourists, not for Plats

For the third time within a few months I missed my connection to TMP (AY 646 arrived on June 16th 1,40 minutes late from ARN, with no explanation offered for the major delay).

What pisses me off is that the connecting flight could not wait 15 minutes for the several pax arriving from ARN. In fact, the AY connecting flights have NEVER awaited me - a Plat member travelling in J.

Several times I have witnessed how the same flights have awaited obvious occasional tourists arriving from some random flight. Recently, I witnessed how two persons got a private transportation to the plane, because they flight had arrived late.

AY - set your priorities and start valuing your premium customers!
Justinus is offline  
Old Jun 16, 17, 2:57 pm
  #2  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 2,955
I assume that the expected disruption is a bigger factor than customer status. Missing a flight to TMP is very annoying, but not quite as much as missing a flight to Asia.
Courmisch is offline  
Old Jun 16, 17, 5:27 pm
  #3  
Original Poster
 
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), AZ Freccia Alata Plus, Hilton Silver, PP
Posts: 353
When that AY flight turns back to HEL, the only connections are Singapore and Yekaterinburg more than 90 min later.

Last edited by Justinus; Jun 17, 17 at 7:27 am
Justinus is offline  
Old Jun 17, 17, 2:01 am
  #4  
 
Join Date: Jul 2014
Programs: AY Platinum
Posts: 287
Have you considered that these people might have taken twice as long to get to the next gate compared to you? So even if you notice them getting there at a similar time, their flight may have been much less delayed than your flight from another day.
heatsink is offline  
Old Jun 17, 17, 4:59 am
  #5  
Original Poster
 
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), AZ Freccia Alata Plus, Hilton Silver, PP
Posts: 353
Lufthansa i a has a total different approach in treating its premium pax in exceptional situations. AY just does not care. All it wants is our money.

In my/our (we were several pax connecting to TMP) case, the connecting flight departed from the next gate.

The late TMP flight did not have any difficulty in waiting "for the last luggage" for 20 extra minutes at midnight. I guess those pieces did not belong to the premium pax...
Justinus is offline  
Old Jun 17, 17, 11:21 am
  #6  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Free Agent
Posts: 4,174
Originally Posted by Justinus View Post
Lufthansa i a has a total different approach in treating its premium pax in exceptional situations. AY just does not care. All it wants is our money.
+1

LH has always had a representative waiting for First Class and HON Circle pax regardless of late connections.
miamiflyer8 is offline  
Old Jun 18, 17, 1:17 am
  #7  
 
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum Lumo,SPG Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum (IEC&FI)
Posts: 1,942
Originally Posted by Justinus View Post
Lufthansa i a has a total different approach in treating its premium pax in exceptional situations. AY just does not care. All it wants is our money.

In my/our (we were several pax connecting to TMP) case, the connecting flight departed from the next gate.

The late TMP flight did not have any difficulty in waiting "for the last luggage" for 20 extra minutes at midnight. I guess those pieces did not belong to the premium pax...
TMP flight is often a problematic unless you take the last flight of the day which will always collect all the people from various connections and only then fly to TMP. Earlier flights are flying much more according to the schedule because they also need to be on time for their return flight to HEL.

The good point is that it is easy to shop around and switch airlines if someone is offering better service. From TMP, it is easy to get to ARN and then to FRA/MUC to catch LH or then just to take the train to HEL and continue with LH.

I assume you didn't take the Platinum taxi to TMP but waited for the later flight or took the bus?
miikka is offline  
Old Jun 18, 17, 1:21 am
  #8  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 1,398
Originally Posted by miamiflyer8 View Post
+1

LH has always had a representative waiting for First Class and HON Circle pax regardless of late connections.
For sure, but there is a difference between a Plat traveling on AY (J class) and a HON traveling on LH (F class).

For the price of one LH F class ticket you can become a Plat on AY - and of course AY don t even offer F class.

Don t try to compare apples to oranges, itīs just not working
Ed Size is offline  
Old Jun 18, 17, 5:07 am
  #9  
FlyerTalk Evangelist
 
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 10,026
Originally Posted by Ed Size View Post
For sure, but there is a difference between a Plat traveling on AY (J class) and a HON traveling on LH (F class).

For the price of one LH F class ticket you can become a Plat on AY - and of course AY don t even offer F class.

Don t try to compare apples to oranges, itīs just not working
Of course AY has an F bucket - it's just not First

But yeah, one should rather compare AY Plat to LH SEN, not to LH HON.

It used to be nice during my SEN years, though, upgrading to LX First, etc, but when they cut earnings in the cheaper C tix (P, Z) it became impossible to maintain. That was one of my reason to come back to OW (BAEC) and when BAEC "improved" the GGL rules I knew it's back to AY+ and direct flights to Asia
WilcoRoger is offline  
Old Jun 18, 17, 5:22 am
  #10  
 
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, TK Elite, BT VIP, Radisson Gold, Accor Platinum, Nordic Choice Platinum
Posts: 565
Originally Posted by miikka View Post
TMP flight is often a problematic unless you take the last flight of the day which will always collect all the people from various connections and only then fly to TMP.
I take the last flight to TMP almost every week - most of the time the plane waits (AY834 seems to be slightly late pretty often). Not guaranteed tho, have taken a taxi home a couple of times.

The taxi varies - sometimes they give me a personal ride even if there are other PAX, sometimes need to wait for others picking up their luggage for a shared taxi.
aapee is offline  
Old Jun 18, 17, 6:19 am
  #11  
 
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,406
I have to say that IF making a connection is important then I would allow more than minimum connection times when booking. Airlines get heavily penalised when late taking off and it may not be just the one flight that could be affected. Also do not forget your luggage may not make it even if you do.

here I am on the side of the airline although if they are able to do something for their most valued customers great but it should not be expected
amnicoll is offline  
Old Jun 18, 17, 7:06 am
  #12  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD, SIXT GOLD
Posts: 387
How arrogant approach for the "tourist" vs. Plat.&J.

What makes you think those late "tourists" weren't Plats or OWEs?

This whole thread is ridiculous and the OP should get off of his Ivo... I mean Platinum Tower.
aama is offline  
Old Jun 18, 17, 7:30 am
  #13  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 2,955
Originally Posted by Justinus View Post
When that AY flight turns back to HEL, the only connections are Singapore and Yekaterinburg more than 90 min later.
Or Hong-Kong (and previously Samara also). But that ws exactly my point. Missing the flight to Tampere sets you back a couple of hours by ground transportation. Worst case, one night in Helsinki, and morning flight to Tampere.

Missing the flight to Singapore would nominally set a passenger 48h back - and/or require a reroute.
Courmisch is offline  
Old Jun 18, 17, 12:24 pm
  #14  
TTL
 
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY Plat, IHG Plat, Visa Plat, PP Prest, BT Vip
Posts: 1,774
Originally Posted by aapee View Post
I take the last flight to TMP almost every week - most of the time the plane waits (AY834 seems to be slightly late pretty often). Not guaranteed tho, have taken a taxi home a couple of times.

The taxi varies - sometimes they give me a personal ride even if there are other PAX, sometimes need to wait for others picking up their luggage for a shared taxi.
I use 834 a lot and have missed KUO 23:40 4 times during last year. Once got flown to JOE and taking bus to KUO. Claimed EU 261 compensations seem to help gradually and the plane has waited lately. Even checked in luggage has made it. There are plans to delay the departure of KUO flight but not certain when that happens.
TTL is offline  
Old Jun 18, 17, 12:29 pm
  #15  
TTL
 
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY Plat, IHG Plat, Visa Plat, PP Prest, BT Vip
Posts: 1,774
Originally Posted by aama View Post
How arrogant approach for the "tourist" vs. Plat.&J.

What makes you think those late "tourists" weren't Plats or OWEs?

This whole thread is ridiculous and the OP should get off of his Ivo... I mean Platinum Tower.
I did not see anything arrogant in the OP. AY should do a favour to their own regulars in more regular basis.
TTL is offline  

Thread Tools
Search this Thread
Search Engine: