AY IT
Nov 8, 2018, 11:04 am
#151
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
On the Finland English pages, voucher purchases work. Just don't select any extras, not even free ones. To be sure, I did not input my FF# while booking.
I would expect that works on the Suomen suomeksi sivut as well, but I admit that I have not tried.
I would expect that works on the Suomen suomeksi sivut as well, but I admit that I have not tried.
Nov 8, 2018, 11:35 am
#152
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I go crazy now. Every freaking time logging in and doing something, not a single visit that has been flawless. Now a new piece of EDITED again, I am trying to select seats on my reservation and the page just stops circulating with a message "Ladataan....odota hetki" i.e. "Uploading...wait a moment"
EDITED....
EDITED....
Last edited by FFlash; Nov 8, 2018 at 1:00 pm
Nov 10, 2018, 12:42 am
#153
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
The Finnair Chat on the web page is just odd.
Many times the Chat button just appears and annoys.
When you need it, it is not there and you just need to wait that it appears.
Why can't you have it always available in a certain location on the web page?
Many times the Chat button just appears and annoys.
When you need it, it is not there and you just need to wait that it appears.
Why can't you have it always available in a certain location on the web page?
Nov 10, 2018, 1:38 am
#154
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Yeah, they say the chat is shown when a person is available to help you but it seems odd. Why not show it always and then tell the customer that ”we have n minutes’ wait”. It’s annoying to refresh just to see the chat available, therefore I use either Twitter DM’s or Plat email.
Nov 10, 2018, 2:03 am
#155
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I think it is designed to be annoying on purpose. It employs the exact same tactics as "1 gazillion people booked this hotelroom last hour". It is designed to break your concentration and make you stay longer on the page in order to build up your engagement or whatever.
Nov 10, 2018, 5:13 am
#156
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
One potential trick: when using a mobile browser to access the chat, (due to probably browser system limitations) the chat opens in a new tab. The new tab gives you an URL. I recall working myself to the chat once or twice by using the URL directly. You still have to wait until agents become available (idiotic!), but at least you don't have to play hide and seek with the chat button in the first place.
Nov 10, 2018, 5:20 am
#157
Join Date: Mar 2000
Posts: 938
The big issue with the chat function - if/when you actually get to chat with an AY CSR - is that they can not really do much for you. Most requests related to new or existing bookings they always ask me to call in as they can not do this or that on the chat for whatever reason.
Nov 13, 2018, 3:28 am
#158
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Looks like Finnair may be replacing the desktop websites again with the previously introduced mobile theme. My normal HK site now looks like this. Stumbled upon this while searching for award flights (for which the booking engine forces you back to the old site). But one of the biggest PITAs seems to have been fixed, so far the site hasn't logged me out at all, and it's been > 1 hour, with completely exiting and closing in between 
As far as design goes, I'm hoping this is not the final layout. A bit too much white space and light features for my taste.
New AY site?
As far as design goes, I'm hoping this is not the final layout. A bit too much white space and light features for my taste. New AY site?
Nov 13, 2018, 9:38 am
#159
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Nov 13, 2018, 4:24 pm
#160
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
That's right, only simple returns and one-ways work with the new version. I actually had a hard time getting my awards booked, as the site would not initially redirect me back to the normal booking engine.
Nov 25, 2018, 2:01 am
#161
Join Date: Jun 2017
Programs: AY+ Plat
Posts: 40
Has anybody else had problems searching for flights on the Finnair website? I've gotten the "Virhe tietoja lähettäessä" (error when sending data) message for weeks now. I can replicate the error when using Firefox and Chrome on macOS both at home and work.
Nov 25, 2018, 2:54 am
#162
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Yes. Seems to happen probably 75% of the time for me. Using Chrome & Safari on macOS. More often than not, usual fixes like page reloads, private modes etc. don't seem to work at all.
Nov 25, 2018, 3:03 am
#163
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Yes. It is like the 90's - you can use any browser you like as long as it is explorer on windos. (sic)
Nov 25, 2018, 3:26 am
#164
Join Date: Mar 2015
Location: HEL
Programs: AY+ Plat and several other cards
Posts: 645
Exactly, and it's been like that for a while now. I have given up using Firefox for anything on finnair.com, sometimes Chrome works but not always, Exploder seems to be the only working browser for finnair.com. Extremely poor web design from Finnair.
Nov 26, 2018, 5:18 am
#165
Join Date: Nov 2018
Posts: 1
It seems that the bot check is usually causing this for me. If I refresh the page I’ll get the bot check which is quite annoying and then I’ll have to start over.