AY IT
Nov 23, 2017, 4:12 am
#76
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
It still is out of order. Now I found out why. The link from My bookings fails to include passenger name. Brilliantly.
Nov 23, 2017, 4:32 am
#77
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Nov 23, 2017, 5:16 am
#78
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
I switched site but same result. So I guess there is something "wrong" with my PNR preventing the code behind MMB from pulling my name.
Nov 23, 2017, 3:01 pm
#80
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
AY IT again on top of things. First came several times these "General error" messages after feeding pax details
then some weird HTTP errors and now this is what greets the unsuspecting traveller-to-be. Way to go!
(and after a while back to the general error message)
EDIT - it seems that the site showed phantom campaign price availabilities and the whole thing came crashing down when actually wanting to buy it (at least the "yleisvirhe" strongly seems so in retrospect) Very user friendly and informative.
then some weird HTTP errors and now this is what greets the unsuspecting traveller-to-be. Way to go!
(and after a while back to the general error message)
EDIT - it seems that the site showed phantom campaign price availabilities and the whole thing came crashing down when actually wanting to buy it (at least the "yleisvirhe" strongly seems so in retrospect) Very user friendly and informative.
Last edited by WilcoRoger; Nov 23, 2017 at 4:06 pm
Nov 24, 2017, 11:31 am
#82
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Open-jaw Upgrades
Another IT glitch for upgrades, trying to use the Black Friday campaign to upgrade short-haul segments of open jaw (HKG-HEL-BUD/VIE-HEL-HKG). VIE-HEL shows availability in upgrade checking tool, but MMB gives back an error message "no availability". Suspect this to be because the system might consider it as a return HKG-BUD ticket.
Now trying to sort upgrades via CS chat. Hopefully can get those done, even though this is one of those "online only" upgrade promos.
Now trying to sort upgrades via CS chat. Hopefully can get those done, even though this is one of those "online only" upgrade promos.
Nov 25, 2017, 10:14 am
#83
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
A lot of issues lately with AY flights not crediting to BAEC and claiming flights resulting in rejected claims...
Very annoying BA / AY IT issues...
This is because the flight details you submitted do not qualify for Avios and Tier Points.
Nov 26, 2017, 1:05 pm
#84
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Just flew AY flight, bought with CX code and issued in 160 stock. Plat newspaperw were delivered before takeoff and iOS device showed my seat as black so no problem with comp drinks.
Seems that they have fixed most of the issues with codeshares: everything else worked except seat selection on AY leg (it was auto-assigned 1-2 weeks before departure though) and of course when doing the check-in everything available was freely choosable. Don’t know if the problem with AA still exists.
Seems that they have fixed most of the issues with codeshares: everything else worked except seat selection on AY leg (it was auto-assigned 1-2 weeks before departure though) and of course when doing the check-in everything available was freely choosable. Don’t know if the problem with AA still exists.
Nov 26, 2017, 11:42 pm
#85
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Just flew AY flight, bought with CX code and issued in 160 stock. Plat newspaperw were delivered before takeoff and iOS device showed my seat as black so no problem with comp drinks.
Seems that they have fixed most of the issues with codeshares: everything else worked except seat selection on AY leg (it was auto-assigned 1-2 weeks before departure though) and of course when doing the check-in everything available was freely choosable. Don’t know if the problem with AA still exists.
Seems that they have fixed most of the issues with codeshares: everything else worked except seat selection on AY leg (it was auto-assigned 1-2 weeks before departure though) and of course when doing the check-in everything available was freely choosable. Don’t know if the problem with AA still exists.
Apr 11, 2018, 5:41 am
#86
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Don't know if this has been discussed already here, but AY IT was so clever that they designed the usage of gift voucher impossible if any extra services are selected (ie. seats). When extra services selected it won't show the fields to type in your voucher&code at check-out.
We had a good laugh with the Platsku Agent about this
We had a good laugh with the Platsku Agent about this
Apr 13, 2018, 2:07 am
#88
Join Date: Oct 2014
Location: HEL
Programs: BA G; AY Basic; HHonors G; Marriott S
Posts: 141
Still codeshare seating won´t work. I know the workaround to call in but still. This must be one of longest IT issues that I have seen. And I have seen - usually they get fixed. But while AY has has digitalisation as one of key strategic initiatives they cannot solve basic stuff. Rant over.
Otherwise as OWE life is good in AY economy. Or bearable. In J there is othet options.
Otherwise as OWE life is good in AY economy. Or bearable. In J there is othet options.
