AY IT

Old May 19, 22, 5:24 am
  #961  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY GUEST
Posts: 5,293
Originally Posted by TTL View Post
I have received triple points from double points campaign qualifying flights, I do not complain...
I will report this, send Your AY number
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Old May 19, 22, 5:40 am
  #962  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 6,551
Originally Posted by TTL View Post
I have...
I wouldnt post this open, but just enjoy. AY is watching here and correcting account mishaps…
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Old May 19, 22, 5:47 am
  #963  
TTL
 
Join Date: Aug 2007
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Originally Posted by OH-LGG View Post
I will report this, send Your AY number
My FFAY number is 131313131.
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Old May 20, 22, 1:14 am
  #964  
 
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat
Posts: 81
Originally Posted by manywhere View Post
MFA on AY website is missing?
I have the same issue, can't login into my AY plus account. Using the strong authentication, could that be the issue?
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Old May 20, 22, 1:57 am
  #965  
 
Join Date: Jan 2012
Location: HEL
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Posts: 5,538
Originally Posted by GeeTee77 View Post
I have the same issue, can't login into my AY plus account. Using the strong authentication, could that be the issue?
Yes, IT seemed to have broken two-factor authentication.
GeeTee77 and manywhere like this.
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Old May 20, 22, 3:05 am
  #966  
 
Join Date: Jun 2017
Posts: 117
Originally Posted by remymartin View Post
Yes, IT seemed to have broken two-factor authentication.
Finnair_Plus_IT and FinnairPlusPekka are you aware of two factor authentication being broken? Might affect sales as I'm one wanting to log in to buy tickets. 😉
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Old May 20, 22, 6:43 am
  #967  
Company Representative, Finnair
 
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 90
Thanks for the notice, checking on the fix progress with IT

Fix is complete, thanks and apologies for the inconvenience!
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Last edited by FinnairPlus; May 20, 22 at 8:25 am
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Old May 20, 22, 9:15 am
  #968  
 
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat
Posts: 81
Originally Posted by FinnairPlus View Post
Thanks for the notice, checking on the fix progress with IT

Fix is complete, thanks and apologies for the inconvenience!
It is still not working.. EDIT, it works with Firefox, but not with Chrome.
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Old May 21, 22, 1:27 am
  #969  
 
Join Date: Jun 2017
Posts: 117
Originally Posted by GeeTee77 View Post
It is still not working.. EDIT, it works with Firefox, but not with Chrome.
Try to delete all cookies from auth.finnair.com in Chrome and try again. The same for anyone else where the login page doesn't work.
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Old May 21, 22, 1:51 am
  #970  
 
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat
Posts: 81
Originally Posted by manywhere View Post
Try to delete all cookies from auth.finnair.com in Chrome and try again. The same for anyone else where the login page doesn't work.
Thanks, now it works! But not great IT work from AY..
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Old May 22, 22, 6:33 am
  #971  
FlyerTalk Evangelist
 
Join Date: May 2011
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Originally Posted by florens View Post
Anybody else not received points yet for recent flights?
Just doing a +1 on this, as I am not seeing any points for my recent flights. What is the normal waiting time for points to be posted?


Also, I guess they anhanced the generic message "Points will soon post for these flights", as I can't see it anywhere.
(Good riddance, as it had nothing to do with the actual process of points posting - it was just automatically show after each flight in MMB)
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Old May 24, 22, 1:02 am
  #972  
FlyerTalk Evangelist
 
Join Date: May 2011
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Answering myself - 1 week seems to be current posting time.

Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
FlyeBye likes this.
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Old May 24, 22, 9:55 pm
  #973  
Ambassador: Finnair Plus
Hilton 5+ BadgeHyatt Contributor Badge
 
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 4,829
Originally Posted by intuition View Post
Answering myself - 1 week seems to be current posting time.

Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
Points from flights last Thursday and Friday posted Monday and Tuesday.
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Old May 25, 22, 12:06 am
  #974  
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Join Date: Oct 2010
Location: Switzerland / Estonia
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Posts: 5,759
AY keeps changing my seat assignment. Randomly found out that my seat was changed to random 12B.
No aircraft change. Totally random.

FinnairPlusPekka I find it very frustrating that AY keeps doing this, with no notification. Now I need to check my bookings on a weekly basis to make sure I don‘t end up in a middle seat…
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Old May 25, 22, 6:23 am
  #975  
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Join Date: May 2011
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I just tried the online check-in for CPH-HEL. As I wanted to check-in several people on different bookings, I used the one on finnair.com
Worked fine until I saw a button labled "Check COVID document status" or similar, where one was supposed to get covid documents checked before check-in could proceed.
Naturally I tried it.
Naturally it failed.
I was then instructed to show covid documents at airport to get boarding passes. And then the check-in proceeded and boarding passes were issued for all travellers.

A fortnight ago no covid documents were required, neither before, during or after trip. Can one assume this is just a function someone forgot to turn off from the check-in flow or are we back again to showing covid papers before boarding?
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