AY IT
May 20, 22, 1:57 am
#965
Join Date: Jan 2012
Location: HEL
Programs: SPG-P ALL/HH/IHG-D RR/NCH-G, BA/A3-G AF/ay-P, Octopus
Posts: 5,538
Originally Posted by GeeTee77
I have the same issue, can't login into my AY plus account. Using the strong authentication, could that be the issue?
May 20, 22, 3:05 am
#966
Join Date: Jun 2017
Posts: 117
Originally Posted by remymartin
Yes, IT seemed to have broken two-factor authentication.
May 20, 22, 6:43 am
#967
Company Representative, Finnair
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 90
Fix is complete, thanks and apologies for the inconvenience!
Last edited by FinnairPlus; May 20, 22 at 8:25 am
May 20, 22, 9:15 am
#968
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat
Posts: 81
Originally Posted by FinnairPlus
Fix is complete, thanks and apologies for the inconvenience!
May 21, 22, 1:27 am
#969
Join Date: Jun 2017
Posts: 117
Originally Posted by GeeTee77
It is still not working.. EDIT, it works with Firefox, but not with Chrome.
May 21, 22, 1:51 am
#970
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat
Posts: 81
Originally Posted by manywhere
Try to delete all cookies from auth.finnair.com in Chrome and try again. The same for anyone else where the login page doesn't work.
May 22, 22, 6:33 am
#971
FlyerTalk Evangelist
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 12,718
Originally Posted by florens
Anybody else not received points yet for recent flights?
Also, I guess they anhanced the generic message "Points will soon post for these flights", as I can't see it anywhere.
(Good riddance, as it had nothing to do with the actual process of points posting - it was just automatically show after each flight in MMB)
May 24, 22, 1:02 am
#972
FlyerTalk Evangelist
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 12,718
Answering myself - 1 week seems to be current posting time.
Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
May 24, 22, 9:55 pm
#973
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 4,829
Originally Posted by intuition
Answering myself - 1 week seems to be current posting time.
Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
Points, tierbonus and promobonus all posted in one post, on an upgraded ticket.
May 25, 22, 12:06 am
#974
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: BAEC Gold, AY+ Platinum, HH Diamond, Nordic Choice Hotels Silver, IHG Diamond Elite, Avis PP
Posts: 5,759
AY keeps changing my seat assignment. Randomly found out that my seat was changed to random 12B. 
No aircraft change. Totally random.
FinnairPlusPekka I find it very frustrating that AY keeps doing this, with no notification. Now I need to check my bookings on a weekly basis to make sure I don‘t end up in a middle seat…
No aircraft change. Totally random.
FinnairPlusPekka I find it very frustrating that AY keeps doing this, with no notification. Now I need to check my bookings on a weekly basis to make sure I don‘t end up in a middle seat…
May 25, 22, 6:23 am
#975
FlyerTalk Evangelist
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 12,718
I just tried the online check-in for CPH-HEL. As I wanted to check-in several people on different bookings, I used the one on finnair.com
Worked fine until I saw a button labled "Check COVID document status" or similar, where one was supposed to get covid documents checked before check-in could proceed.
Naturally I tried it.
Naturally it failed.
I was then instructed to show covid documents at airport to get boarding passes. And then the check-in proceeded and boarding passes were issued for all travellers.
A fortnight ago no covid documents were required, neither before, during or after trip. Can one assume this is just a function someone forgot to turn off from the check-in flow or are we back again to showing covid papers before boarding?
Worked fine until I saw a button labled "Check COVID document status" or similar, where one was supposed to get covid documents checked before check-in could proceed.
Naturally I tried it.
Naturally it failed.
I was then instructed to show covid documents at airport to get boarding passes. And then the check-in proceeded and boarding passes were issued for all travellers.
A fortnight ago no covid documents were required, neither before, during or after trip. Can one assume this is just a function someone forgot to turn off from the check-in flow or are we back again to showing covid papers before boarding?
