AY IT
Nov 13, 2021, 7:31 am
#691
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
No I think they broke it. Can't access it anymore from Google Flights either.
It is SO annoying when they take down perfectly fine features (e.g. Upgrade Availability Checker or Point Accrual Calculator) without offering any working alternative. @FinnairPlusPekka - we want to spend our money, but it's being made extremely difficult.
It is SO annoying when they take down perfectly fine features (e.g. Upgrade Availability Checker or Point Accrual Calculator) without offering any working alternative. @FinnairPlusPekka - we want to spend our money, but it's being made extremely difficult.
Nov 14, 2021, 3:04 am
#692
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Is this real in 2021? I cant believe it. 
I asked CS where I can book multi-city -tickets. Answer was: no possibility and not sure if it's coming back on website. Use chat or call us.
I'm shocked. Is this FINNAIR in 2021 ?????
WHAT IS GOING ON NOW FINNAIR ????????
I asked CS where I can book multi-city -tickets. Answer was: no possibility and not sure if it's coming back on website. Use chat or call us.
I'm shocked. Is this FINNAIR in 2021 ?????
WHAT IS GOING ON NOW FINNAIR ????????
Nov 14, 2021, 3:19 am
#693
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
"Our customers have expresed a wish for simpler booking. We have already reduced the number of destinations, and thereby made booking simpler as there just isn't much to choose from. Now we take the next step by removing multi-city as it is much easier to travel to only one place. In the future, we plan to remove the complicated process of choosing destination altogether. For example, travellers staring in HEL will only ba able to book flights to OUL, while ARN based travellers will enjoy the choice of HEL as destination. Extensive research have shown us most travellers from these cities only travel to one destination, and so they will have a very easy booking process in the future, all acustomed to their individaul needs."
Nov 14, 2021, 5:40 am
#694
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Exactly as I outlined in the thread in which Pekka introduces themselves.
Finnair, do NOT take down features from your old websites without offering a proper working alternative on your new website.
-Point accrual calculator: gone for MONTHS already
-Upgrade availability checker: migrated to new website, but can only check availability when having an active booking
-Multi-city tool: gone for a few days already, no alternative on the new website
-Advance passenger info (API/TSA) for US flights: old 'manage my booking' is gone so cannot add it anymore - only option is via chat or phone
COME ON!!
Finnair, do NOT take down features from your old websites without offering a proper working alternative on your new website.
-Point accrual calculator: gone for MONTHS already
-Upgrade availability checker: migrated to new website, but can only check availability when having an active booking
-Multi-city tool: gone for a few days already, no alternative on the new website
-Advance passenger info (API/TSA) for US flights: old 'manage my booking' is gone so cannot add it anymore - only option is via chat or phone
COME ON!!
Last edited by EuroFlash; Nov 14, 2021 at 7:00 am
Nov 14, 2021, 7:40 am
#696
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Oh my dear goodness AY, these aforementioned flaws are crucial for your revenue stream, do we customers really need to point them out to you?!?
Making Buying easy is crucial, and making buying process complicated, let alone flawed , is CATASTROPHIC.
Making Buying easy is crucial, and making buying process complicated, let alone flawed , is CATASTROPHIC.
Nov 14, 2021, 7:48 am
#697
Join Date: Dec 2019
Programs: AY+
Posts: 212
Now that we are on the subject of AY making it hard to give them money, a recent flight came into my mind. I got an email offer from AY to upgrade my flight. After clicking the link I got a text warning that at the moment it is not possible to pay for an upgrade. Only points or vouchers can be used to upgrade. This is not that big of an issue for frequent flyers but if AY wants the average customer’s money, they should make it possible to use money. One cannot pay for an upgrade, it is hard to use cards on board as the connecting is unstable.. what else?
Nov 14, 2021, 10:35 am
#699
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
AY is a small airline, and my guess is that they've simply decided to use their limited resources towards the products that sell best. Most people buy a return ticket, so that's what they'll sell, and ignore the rest, knowingly losing money in the process. However, it does sound really silly that you stop selling something that you have (had) the resources for. Why would it be a problem to keep the old booking engine running?
Are multicity tickets available via OTAs? (Not that I recommed using an OTA, but...)
Are multicity tickets available via OTAs? (Not that I recommed using an OTA, but...)
Nov 14, 2021, 10:43 am
#700
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,661
Nov 14, 2021, 12:21 pm
#701
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
CDO is leaving by year end and transferring all systems to the cloud seems to have been one of his main obejcts. The've kept the old site alive for a very long time to cover for flaws in the new one. Award bookings was recently moved to the new site, wasn't it? And perhaps someone said "it's time, kill the old site" and these functions *) were collateral damage.
*) not only multi-city, but also the "stopover fucntion" https://web.archive.org/web/20210228...r.com/stopover
It was a "big campaign" done together with visitfinland.com and the link is still live
https://www.visitfinland.com/?utm_so...innairStopover
Not to forgot all the AY+ related stuff missing, like calculator, upgrade search and so on.
Nov 15, 2021, 7:03 am
#704
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Same they said for the great new features to 'Family & Friends', same they said for the Point Accrual Calculator. I am just SO incredibly frustrated with the terrible IT experience, time after time. Why are they taking away useful features and don't offer any proper alternative. They are losing money, and they're losing it mainly from their most loyal customers. For them it's up for grabs, but it looks like they just don't want it.
Nov 15, 2021, 9:23 am
#705
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Tried the watsapp service first time now (related to the Bags thread) and answer was quick.
Good, but not good. This fact that people say it takes a king size road trip to get through phone, let alone answer for an email, is not well aligned, they answer watsapp in seconds. Makes me think there are kids working who dwell on tiktok and all that and answer people there who happen to ask there.
I thought my sales coach taught me to contact customera always with the channel the customer prefers. But AY makes customers downgrade ourselves to please at AY’s chosen whatever hotline who knows where.
Good, but not good. This fact that people say it takes a king size road trip to get through phone, let alone answer for an email, is not well aligned, they answer watsapp in seconds. Makes me think there are kids working who dwell on tiktok and all that and answer people there who happen to ask there.
I thought my sales coach taught me to contact customera always with the channel the customer prefers. But AY makes customers downgrade ourselves to please at AY’s chosen whatever hotline who knows where.