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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Aug 7, 2019, 12:55 am
  #931  
 
Join Date: Jul 2016
Location: Milton Keynes, UK
Programs: BA Gold (OW Emerald), TK Elite (*A Gold)
Posts: 574
Originally Posted by Steve_Hun
If earning more tier points is your only reason to upgrade, then don't. Cash upgrades (or any upgrade for that matter w/ AY) will not change your earnings from AY. You will still get credited as per the original booking class. (Upon clearing of the upgrade the ticket will be updated to booking class "U", but AY will still report "Z" towards BA)
I'm glad I asked! While it wouldn't be my only reason for upgrading, it would be a significant factor in the decision. I certainly won't bother now; case resolved! Thank you.
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Old Aug 7, 2019, 3:09 am
  #932  
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Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
TSE is considered shorthaul. A one-tray meal in J, with drinks. Points according to original booking class.

For a status member, clearly not worth it.
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Old Aug 8, 2019, 10:51 pm
  #933  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Have you ever witnessed the curtain moving back to create more J space (on a seat map) maybe a few weeks before the flight? I have one flight coming up where J is only one row, they still have J9 availability of course, but I'm doubtful whether they will move the curtain back to accommodate for my upgrade. I know, probably not, as I remember only the curtain going forward before.
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Old Aug 8, 2019, 11:06 pm
  #934  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Originally Posted by lkrt
Have you ever witnessed the curtain moving back to create more J space (on a seat map) maybe a few weeks before the flight?
I just witnessed it two days before the flight. I'm having a flight today in the afternoon to ARN, and on Wednesday evening I changed my seat to row 3 (the curtain had moved to the front and row 3 had become Y). I checked in yesterday morning and I had been bumped to row 14 - row 3 had become J. At the same time the app solicits for upgrade to J and the flight seems to be overbooked (in reality, not just the bug in the app which appeared last week).
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Old Aug 8, 2019, 11:16 pm
  #935  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Great to hear, I still have hope then.
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Old Aug 9, 2019, 2:50 am
  #936  
 
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
Originally Posted by stevebintley
So for my first ever true Finnair flight I’ve got myself on AY731 HEL-TSE next week. Being a BA regular I’m not too sure what to expect but was happy with the adventure, until I got an email today offering an upgrade to Business for €110. As a One World Sapphire I’ve already booked my seats and get lounge access, so I’m wondering whether the on-board service is worth the additional cost. I think it’s on an A319 and around a four-hour flight, so is the upgrade worth it? I normally travel everywhere on BA in Economy and am content with everything they provide, but the teaser here is I’d be upgrading from a Z fare to (I assume) J/C/D which earns me an additional 35 BA points.

I believe it’s a pretty new route, so I can't find any trip reports, plus looking at the dashboard here I’m not sure whether it classes as a long or short haul flight. So I’m asking you lot – is it worth the upgrade price for a normally cost conscious traveller, especially given the overnight times? I know 'worth it' is subjective and is different for every person, but it's hard for me to assess this one when I don't know what to expect!
I flew HEL-TSE last week and am flying TSE-HEL tomorrow. It is a short-haul route operated by A319. Also due to it being red-eye you will likely not really be enjoying anything amazing from onboard service. In my opinion, I would not bother upgrading for money.

Slightly irrelevant, but while TSE (Astana) is kind of cool on its own, if you have the chance to go to ALA (Almaty) for some days, you will see Kazakhstan in a better light. I have been very impressed so far.
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Old Aug 9, 2019, 2:59 am
  #937  
 
Join Date: Jul 2016
Location: Milton Keynes, UK
Programs: BA Gold (OW Emerald), TK Elite (*A Gold)
Posts: 574
Originally Posted by Superrman
I flew HEL-TSE last week and am flying TSE-HEL tomorrow. It is a short-haul route operated by A319. Also due to it being red-eye you will likely not really be enjoying anything amazing from onboard service. In my opinion, I would not bother upgrading for money.

Slightly irrelevant, but while TSE (Astana) is kind of cool on its own, if you have the chance to go to ALA (Almaty) for some days, you will see Kazakhstan in a better light. I have been very impressed so far.
That's certainly sealed it then, thanks!

Glad to hear you've enjoyed your time there. I've been wanting to visit for years but it's only now that I've managed to find OneWorld flights from the UK. Hopefully it proves popular and encourages someone to set up some ALA flights that don't need loads of convoluted connections from London!
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Old Aug 13, 2019, 1:56 pm
  #938  
 
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
Originally Posted by Ed Size
Anyhow this was just a datapoint. And for me it is frustrating - and a real devaluation of AY+.
I'll go ahead and add my frustration to the thread also. I'm looking at a trip down under before xmas, and thought I might go with AY and use some points to upgrade myself and mrs clifford on the AY segments, but there are no seats available to or from any of the Asian connection points for any of the days we are looking at. I haven't checked EF or seatmaps, so maybe the flights are actually full. In any case, I don't want to pay a premium for AY only to get a chance at playing the upgrade lottery. I'll probably end up sticking with *A and working on my A3*G requalification instead.
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Old Aug 13, 2019, 2:11 pm
  #939  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
While I’m happy with the opup on the A330 service from LHR tonight, I must wonder about how AY thinks. Had there been voucher/points upgrades available in the app or website beforehand, I would have taken it. Had there been a SMS offer, I would have taken it. The only ”offer” was 200€. And now I got the upgrade for free. Thankful, yes, but isn’t this a bit stupid of AY?
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Old Aug 13, 2019, 2:28 pm
  #940  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
Originally Posted by stevebintley
I'm glad I asked! While it wouldn't be my only reason for upgrading, it would be a significant factor in the decision. I certainly won't bother now; case resolved! Thank you.
Since it's 4+h redeye, I would put some cash on the guaranteed empty seat next to you and the 30 min Internet access. Perhaps check loads for your flight to factor in the possibility to have the former in Y.
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Old Aug 13, 2019, 2:31 pm
  #941  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
In my experience, opups mostly occur after check-in closes, or at least no more than a few hours before departure - well after SMS offers are closed.

@niksal If you have been opuped earlier than that, I'd suspect some irrop or other turned your flight very badly overbooked, and Finnair just wanted to free as many seats as possible as early as possible.
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Old Aug 13, 2019, 2:47 pm
  #942  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Originally Posted by niksal
While I’m happy with the opup on the A330 service from LHR tonight, I must wonder about how AY thinks. Had there been voucher/points upgrades available in the app or website beforehand, I would have taken it. Had there been a SMS offer, I would have taken it. The only ”offer” was 200€. And now I got the upgrade for free. Thankful, yes, but isn’t this a bit stupid of AY?
Very stupid. If I were AY, what I would do is offer those crazy €200 upgrades in cases where they don't need to upgrade anyone, but have empty seats. In cases where they almost certainly will need to upgrade someone, why not offer an upgrade for €50-€60. That way, they get money for the meal they serve, at least, instead of giving it away for free. Moreover, they could and should offer those special prices to status members only (that would make them save money on priority lanes and lounges, as elites have those benefits anyway, as opposed to selling a €50 upgrade to a pleb).
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Old Aug 13, 2019, 3:26 pm
  #943  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Originally Posted by ffay005
Very stupid. If I were AY, what I would do is offer those crazy €200 upgrades in cases where they don't need to upgrade anyone, but have empty seats. In cases where they almost certainly will need to upgrade someone, why not offer an upgrade for €50-€60. That way, they get money for the meal they serve, at least, instead of giving it away for free. Moreover, they could and should offer those special prices to status members only (that would make them save money on priority lanes and lounges, as elites have those benefits anyway, as opposed to selling a €50 upgrade to a pleb).
Or - AY could do what US carriers do as a standard practice. Due to my flying patterns, I ended up accidentally obtaining a Silver status with DL this year. More often than not with them, I have received a complementary upgrade with no questions asked. Then again, my flight times don't coincide with the busy periods for domestic North American travel, which could be one explaining factor.
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Old Aug 13, 2019, 3:45 pm
  #944  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
I spent last week in Porto. Everyone I encountered was very friendly, and spoke English surprisingly well, until I reached the AY check-in desk at OPO. Not only was the agent unfriendly, she was also completely clueless. It was a 4+ hour flight, with a scheduled arrival at 2:55 am and an expected delay of one hour (we ended up touching down only about 15–20 minutes behind schedule, though!), and I actually thought I could pay for an upgrade. Row 1 was reserved for J and availability was 4.

When I asked the agent if it's possible to pay for an upgrade to J, she looked at me as if I had two heads, or three, and after the little grey cells inside her head had accidentally popped together, she shook her head and said "No" in an unsure voice. Clearly she had no idea what I was talking about. Then I asked her: "How full is the flight?" and she replied with "Yes".

I wonder if Janica's Portuguese cousin could find some other place to work that would suit her capabilities better.
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Old Aug 14, 2019, 2:39 am
  #945  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Originally Posted by ffay005
When I asked the agent if it's possible to pay for an upgrade to J, she looked at me as if I had two heads, or three, and after the little grey cells inside her head had accidentally popped together, she shook her head and said "No" in an unsure voice. Clearly she had no idea what I was talking about. Then I asked her: "How full is the flight?" and she replied with "Yes".

I wonder if Janica's Portuguese cousin could find some other place to work that would suit her capabilities better.
I had a similar case at another holiday destination. When I pointed that out to AY, they started series of excuses and lies to protect the airport staff and then also the Janica making up things. It's been now approx. 7 months since I heard from them for the last time in that case, so I suppose there were no more lies to come up with, therefore they decided to ignore the whole thing.
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