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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Mar 19, 2019, 11:25 am
  #631  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Their upgrade pecking order works.
Data point again. Plat upgrade went through by calling. Pleb upgrade went never through even if waitlisted earlier than a Gold upgrade that cleared only during checkin. All on same flight. Full J.
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Old Mar 19, 2019, 4:36 pm
  #632  
 
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 375
Originally Posted by ceej123
Another data point...flying DEL-HEL next week as part of a LHR-HEL-DEL itinerary and was offered a business upgrade for €250.
And to complete the itinerary a last minute upgrade popped up for the HEL-DEL on Friday at €300 ended taking up both upgrades- especially pleased with the outbound as its a night flight. Weird that i initially bid €351 for this leg and got rejected but if AY don’t want the extra money then who am i to judge!
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Old Mar 19, 2019, 9:46 pm
  #633  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Originally Posted by ceej123
Weird that i initially bid €351 for this leg and got rejected but if AY don’t want the extra money then who am i to judge!
Another data point how broken the whole upgrade system is
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Old Mar 20, 2019, 11:13 am
  #634  
 
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Called the Plat line today to upgrade a friend of mine on an expiring voucher. Janica told me that the waitlist process has changed so that the confirmation on the upgrade (successful or not) will come latest 37 hours before the flight. This would be to avoid some problems e.g. regarding check in.

Btw, looks like Altea is working overtime now, balancing a totally empty row for me on my Friday flight to RIX


Last edited by aapee; Mar 20, 2019 at 11:19 am
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Old Mar 21, 2019, 10:47 pm
  #635  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Originally Posted by aapee
Called the Plat line today to upgrade a friend of mine on an expiring voucher. Janica told me that the waitlist process has changed so that the confirmation on the upgrade (successful or not) will come latest 37 hours before the flight. This would be to avoid some problems e.g. regarding check in.

Btw, looks like Altea is working overtime now, balancing a totally empty row for me on my Friday flight to RIX

Can confirm this, happened to me today. I still see 3 empty seats on the flight which was waitlisted. Any guesses on what they do with the empty seats? Still try to sell them and leave room for opups?
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Old Mar 22, 2019, 12:49 am
  #636  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by joonasv
Can confirm this, happened to me today. I still see 3 empty seats on the flight which was waitlisted. Any guesses on what they do with the empty seats? Still try to sell them and leave room for opups?
Maybe they are already sold (since they oversell Y)? Or they know they will need them for IROPS.....
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Old Mar 27, 2019, 8:14 am
  #637  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
HEL-DEL 280 €. just UPGRADED for next weeks departure
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Old Mar 27, 2019, 2:10 pm
  #638  
 
Join Date: Apr 2017
Location: C2
Posts: 651
I had a upcoming LHR trip cleared for myself and two other basic pax. Quite surprised it went so smooth.
Now I had a look the upgrade tool at their website, and there is loads of upgrade space on LHR in the upcoming days/weeks. Never seen this much availability. New policy or result of added 330 capacity?
seldomrfly is offline  
Old Mar 27, 2019, 7:40 pm
  #639  
 
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
Originally Posted by aapee
Called the Plat line today to upgrade a friend of mine on an expiring voucher. Janica told me that the waitlist process has changed so that the confirmation on the upgrade (successful or not) will come latest 37 hours before the flight. This would be to avoid some problems e.g. regarding check in.
Hopefully it is still possible to upgrade <36h before flight. Otherwise this enchancement really sucks.
reflektia is offline  
Old Mar 27, 2019, 10:30 pm
  #640  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Originally Posted by reflektia
Hopefully it is still possible to upgrade <36h before flight. Otherwise this enchancement really sucks.
I guess it technically is, but I have no idea how. Are they still going to do App/email offers at that point, can you still upgrade with points at the gate etc. Good questions that someone can ask the next time they call the Plat line The only thing I got was that the guy said that just about the only change was the 37h thing, nothing else.
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Old Mar 28, 2019, 12:15 am
  #641  
HJP
 
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
Originally Posted by seldomrfly
I had a upcoming LHR trip cleared for myself and two other basic pax. Quite surprised it went so smooth.
Now I had a look the upgrade tool at their website, and there is loads of upgrade space on LHR in the upcoming days/weeks. Never seen this much availability. New policy or result of added 330 capacity?
Thanks for advise! My flights in May didn’t have UG availability before, but now suddenly all upgrades are available directly from AY App and confirmed. All segments operated with A330/A350.
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Old Mar 28, 2019, 12:21 am
  #642  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
I have this week put in upgrade requests for Miami flights in December. My son is on the waiting list using my vouchers, my wife and other son are waitlisted using points. As I am on a paid (ex-ARN) ticket, they get the spouse award. The first-mentioned was separated to a separate booking to increase odds (CS idea) of at least one upgrade clearing.

Lets see how this goes. I have slim hopes given my ...... track-record for upgrades even on shorthaul, but perhaps we can win the lottery this time.

FWIW, I got the same 37 hour talk.
niksal is offline  
Old Mar 28, 2019, 8:11 am
  #643  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Originally Posted by aapee
Called the Plat line today to upgrade a friend of mine on an expiring voucher. Janica told me that the waitlist process has changed so that the confirmation on the upgrade (successful or not) will come latest 37 hours before the flight. This would be to avoid some problems e.g. regarding check in.
Except that is obviously not true. My SIN-HEL upgrade last sunday was cleared about 2 hours before take-off, well past opening of check-in.
Courmisch is offline  
Old Mar 28, 2019, 12:49 pm
  #644  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Maybe it just means:
At T-37h the "robot" is programmed to make its last sweep. Then control is handed over to departure and they may chose to clear either a plat from waitlist or a good looking suite who complimented her figure at the desk
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intuition is offline  
Old Mar 29, 2019, 12:30 am
  #645  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
In November Del-Hel I got the upgrade after check in, the app advised me and had to check at the boarding gate if its ok 50000 points though.
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