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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Mar 14, 2019, 3:36 am
  #616  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by elventhor
An interesting data point: Made an upgrade with points (50k+10k) request via chat for ICN-HEL-MAD a couple of months before the flights. ICN-HEL cleared almost immediately and then came the waiting game. My ticket was changed a few times, dropping me from the waitlist and I always messaged them to add me back. No upgrade. Flew the first leg to HEL and had already given up on the HEL-MAD, but went to find the transfer desk anyway and asked if they could recheck it. Lo and behold, I was instantly upgraded and given a business boarding pass, this about 3 hours before the flight.
Hope you didn't end up overpaying, as the 50k points upgrade normally includes the short-haul feeder as well!
SuloL is offline  
Old Mar 14, 2019, 3:39 am
  #617  
 
Join Date: Jun 2018
Posts: 369
Originally Posted by SuloL
Hope you didn't end up overpaying, as the 50k points upgrade normally includes the short-haul feeder as well!
Yeah, there's lots of legends about that. However, every Finnair rep I've ever talked to has confirmed that this only applies to SH's which are in the "North Europe" region.. So it's either a legend or it depends of the customer rep.
AY1337 is offline  
Old Mar 14, 2019, 4:56 am
  #618  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by elventhor
Yeah, there's lots of legends about that. However, every Finnair rep I've ever talked to has confirmed that this only applies to SH's which are in the "North Europe" region.. So it's either a legend or it depends of the customer rep.
I've upgraded such flights several times with the 50k points, e.g. FRA, BUD, NCE that I recall off the top of my mind.
SuloL is offline  
Old Mar 14, 2019, 6:28 am
  #619  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Originally Posted by SuloL
Hope you didn't end up overpaying, as the 50k points upgrade normally includes the short-haul feeder as well!
How does AY define SH feeder? and i assume this only apply on AY market and operate flights?
Clydez is offline  
Old Mar 14, 2019, 11:56 am
  #620  
 
Join Date: Jun 2018
Posts: 369
Originally Posted by SuloL
I've upgraded such flights several times with the 50k points, e.g. FRA, BUD, NCE that I recall off the top of my mind.
Cool. I guess I just have an incredibly bad luck with finnair cs reps then.
(Both my flights were ay metal ay marketed)
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Old Mar 17, 2019, 5:06 pm
  #621  
 
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 375
Another data point...flying DEL-HEL next week as part of a LHR-HEL-DEL itinerary and was offered a business upgrade for €250.
FFlash and Superrman like this.
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Old Mar 18, 2019, 2:13 am
  #622  
 
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
Originally Posted by flyingeph12


I’ve been on the waitlist (as a Plat) for HEL-JFK in April since December. I was assuming this is a relatively popular flight in J, which explains why I haven’t cleared. Maybe I need to follow up. This is an upgrade I waitlisted online, instead of calling CS, since the other way was available at booking. Maybe it was a mistake not to call. When I have called in to request the upgrade at other times, my upgrade cleared within no more than a day, although most of those have been short haul. I would think that waitlisting online vs calling shouldn’t make a difference, but maybe it does.
My waitlisted upgrade for HEL-JFK just cleared. Waitlisted for months, but the flight is still over two weeks away. So I guess that's pretty good.
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Old Mar 18, 2019, 7:03 am
  #623  
FlyerTalk Evangelist
 
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
Originally Posted by SuloL
I've upgraded such flights several times with the 50k points, e.g. FRA, BUD, NCE that I recall off the top of my mind.
Reminder - it works with points, not with vouchers. So if you use your vouchers to upgrade the long haul segment, the feeder remains Y (or you'll need to upgrade it separately)
WilcoRoger is offline  
Old Mar 18, 2019, 8:01 am
  #624  
 
Join Date: Mar 2018
Location: Germany, Bavaria
Programs: AY+ Plat, SAS Gold (butt in seat)
Posts: 349
What do you think, 410€ for upgrade HEL-BKK worth it on A330?
Carotthat is offline  
Old Mar 18, 2019, 8:22 am
  #625  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737
That’s pretty much what I consider 50 000 points to be worth.
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Old Mar 18, 2019, 10:48 am
  #626  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Originally Posted by Carotthat
What do you think, 410€ for upgrade HEL-BKK worth it on A330?
Not really, but I would take it.
intuition likes this.
Ed Size is offline  
Old Mar 18, 2019, 11:05 am
  #627  
 
Join Date: Jun 2018
Posts: 369
Originally Posted by Clydez
How does AY define SH feeder? and i assume this only apply on AY market and operate flights?
It seems that it depends on the CS rep. At least three of them separately have told me that it has to bee within the north-European region and there was even some requirement about the connection time - maybe it needed to be the next connection or up to 4 hour layover or something silly like that. Obviously on AY market&operated.

That said, there's lots of people on this forum who have been able to get the SH feeder "for free" to mainland Europe too, so I guess they just have better charisma towards the CS reps.
AY1337 is offline  
Old Mar 18, 2019, 11:15 am
  #628  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Originally Posted by elventhor
That said, there's lots of people on this forum who have been able to get the SH feeder "for free" to mainland Europe too, so I guess they just have better charisma towards the CS reps.
If I upgrade with points the 50K points always good for SH & LH - also a stop in HEL was never a problem - actually sometimes they are forcing me to stay one night in HEL, and I always choose the last flight out of HEL.
Ed Size is offline  
Old Mar 19, 2019, 1:23 am
  #629  
 
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Originally Posted by Furry
HEL-LHR-HEL March 2019, no availability in tool, called in to waitlist in Jan, still nothing seen - this one is upgraded with vouchers expiring end of Feb so hoping that something will come up soon or otherwise there is a risk that vouchers will be gone :/
Both were eventually cleared, outbound about 20 days before departure (new ticket was sent via email) and the inbound around 7-8 days before departure (don't know exact timing as was just looking at MMB and it's confirmed - no new ticket sent).
Furry is offline  
Old Mar 19, 2019, 4:02 am
  #630  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Originally Posted by Furry
Both were eventually cleared, outbound about 20 days before departure (new ticket was sent via email) and the inbound around 7-8 days before departure (don't know exact timing as was just looking at MMB and it's confirmed - no new ticket sent).
​​​​​​Don't know why they don't send new tickets. According to my MMB inbound LHR has cleared for me, but no tix.
Outbound still waiting. Maybe they don't bother to send new tickets before both legs have cleared. 😂
seldomrfly is offline  


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