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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Mar 5, 2019, 1:42 pm
  #601  
 
Join Date: May 2017
Posts: 2,016
Originally Posted by intuition
Can it be as simple as this:

Moving curtain: Someone must be sent onboard to physically move something during a turn-around
Op-up: Someone must stay at their terminal and type some commands
Wouldn't they already know where the curtain needs to be when the passengers from the incoming flight leave the plane? At this point they probably usually have to move the curtain anyway.
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Old Mar 5, 2019, 2:14 pm
  #602  
 
Join Date: Aug 2003
Posts: 1,603
Originally Posted by intuition
Can it be as simple as this:

Moving curtain: Someone must be sent onboard to physically move something during a turn-around
I have seen a couple if times the cabin crew to move the curtain during the boarding process.
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Old Mar 5, 2019, 2:28 pm
  #603  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
OK, I wasn't sure who would do it. Then I guess it is not much extra work to move it.
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Old Mar 5, 2019, 2:32 pm
  #604  
 
Join Date: Aug 2003
Posts: 1,603
Oh, I just noticed you were talking about the Oslo flight. I managed to buy the upgradewith points on Friday. During the on-line check-in process it seemed that C-class passengers were scattered on every row with free seat, so may be they did not want to touch everyone’s preferred seat but just put the upgraded passengers in the free seats. Some of the (Indian?) passengers were obviously rerouted / delayed because of closure of the Pakistani sky. There were also few people missing the vegetarian choices but cup noodles and porridge were offered instead of the Omelette.
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Old Mar 9, 2019, 7:32 am
  #605  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Due to expiring LH vouchers and the BKK/SIN promotion I booked yesterday evening flights to SIN with no upgrade availability. I called this morning to waitlist the flights and around 6 hours later both directions were already upgraded.

I hoped for one direction to clear early but this exceeded my expectations.
ffay005, SPBanker, on22cz and 2 others like this.
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Old Mar 11, 2019, 4:52 pm
  #606  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
One of the benefits that is perhaps a bit less used is the 2-for-1 X class award with 4 SH vouchers. For long haul redemption, this would allow two Y seats for 90k points. The question is: are these seats further upgradeable to J with vouchers?
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Old Mar 13, 2019, 1:54 am
  #607  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Hmm, anyone have an idea why Finnair blocks seats in J around 2 days before departure? Still on the waitlist for HEL-SIN and just a saw a seat block next to my seat in economy but also noticed 2 seat blocks in business and 2 two free seats on top. Waiting for mine to clear at T-1 I guess...

Last edited by joonasv; Mar 13, 2019 at 2:02 am
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Old Mar 13, 2019, 2:26 am
  #608  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Maybe it is the imaginary seat block system, aka optimal seating that protects some of the more important platinums
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Old Mar 13, 2019, 2:43 am
  #609  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by joonasv
Hmm, anyone have an idea why Finnair blocks seats in J around 2 days before departure? Still on the waitlist for HEL-SIN and just a saw a seat block next to my seat in economy but also noticed 2 seat blocks in business and 2 two free seats on top. Waiting for mine to clear at T-1 I guess...
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Old Mar 13, 2019, 2:44 am
  #610  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Originally Posted by Ed Size
On what flights? I witnessed this on SH flights not operated by AY, the seats in J been blocked for crew use and in other cases the seats been physical not there.
AY131 HEL-SIN so normal AY longhaul...
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Old Mar 13, 2019, 2:52 am
  #611  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
XBlock is only EF höpöhöpö and nothing to do with real seating.
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Old Mar 13, 2019, 2:54 am
  #612  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Originally Posted by OH-LGG
XBlock is only EF höpöhöpö and nothing to do with real seating.
Hope so, thanks.
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Old Mar 13, 2019, 3:00 am
  #613  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by joonasv
AY131 HEL-SIN so normal AY longhaul...
Thats why I deleted my post. But also seat in row one are often blocked for the use of bassinets - the hotline most likely will tell, also the system sometimes show so.
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Old Mar 13, 2019, 3:55 am
  #614  
 
Join Date: Apr 2017
Location: C2
Posts: 651
Originally Posted by intuition
Maybe it is the imaginary seat block system, aka optimal seating that protects some of the more important platinums
Talking about the imaginary seat block. It worked well fo me last weekend. Me gold and ms. Basic was on a trip. She had an award ticket, I had normal paid. To get seated together she had to choose seat first, so I could choose the seat next to her. Other way around the seat next to me was blocked.
I know it is imaginary but feels very real in such a situation 😀
seldomrfly is offline  
Old Mar 14, 2019, 3:27 am
  #615  
 
Join Date: Jun 2018
Posts: 369
An interesting data point: Made an upgrade with points (50k+10k) request via chat for ICN-HEL-MAD a couple of months before the flights. ICN-HEL cleared almost immediately and then came the waiting game. My ticket was changed a few times, dropping me from the waitlist and I always messaged them to add me back. No upgrade. Flew the first leg to HEL and had already given up on the HEL-MAD, but went to find the transfer desk anyway and asked if they could recheck it. Lo and behold, I was instantly upgraded and given a business boarding pass, this about 3 hours before the flight.
AY1337 is offline  


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