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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Feb 14, 2019, 4:09 am
  #496  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
You will get Y points, and may need to retroclaim them.
ffay005 is offline  
Old Feb 14, 2019, 11:27 am
  #497  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Finnair uses the dedicated fare code F for J upgrades, which earns nothing of per se. You are supposed to get credit according to the fare basis, which is unchanged by the upgrade. Either that, or what I guess ffay005 is alluding to: the system will barf on F code, and you have to retro-claim.
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Courmisch is offline  
Old Feb 14, 2019, 4:45 pm
  #498  
 
Join Date: May 2017
Posts: 2,016
Originally Posted by Courmisch
Finnair uses the dedicated fare code F for J upgrades, which earns nothing of per se.
Confusingly, AY also seems to use F for first class on codeshare flights, say LHR-JFK booked as AY codeshare on BA, per AY+ accrual chart.
Im a new user is offline  
Old Feb 15, 2019, 11:24 am
  #499  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
Looks like my wait-list for tomorrow's flight to DEL mignt not clear as very few seats can be seen empty.
​​​​​​I also received notification that flight is overbooked and they want volunteers. If volunteered, do they offer earliest flight with other airlines or have to wait until next day for same flight ? Is it possible to negotiate alternate destination ? Can the points be claimed for original ticket ?
Too many questions
lento is offline  
Old Feb 15, 2019, 2:27 pm
  #500  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Just a data point. SH flight AMS-HEL didn’t clear (plat). Flight seemed fullt booked. 2 rows of J on A321. Good thing I had some spicy salad before boarding.
niksal is offline  
Old Feb 15, 2019, 2:32 pm
  #501  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Originally Posted by niksal
Just a data point. SH flight AMS-HEL didn’t clear (plat). Flight seemed fullt booked. 2 rows of J on A321. Good thing I had some spicy salad before boarding.
Offtopic: I was juuuust on that flight. My upgrade did clear though... Indeed just 2 rows of J but the flight was indeed fully booked. This flight seems to be fully booked all the time. They should add a 3rd Amsterdam flight as there apparently is a lot of demand, always (at least when i fly)
EuroFlash is offline  
Old Feb 15, 2019, 2:34 pm
  #502  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by niksal
Just a data point. SH flight AMS-HEL didn’t clear (plat). Flight seemed fullt booked. 2 rows of J on A321. Good thing I had some spicy salad before boarding.
only 2 rows J?? Are they getting greedier lately? I am also worried, now done checkin and our upgrades not cleared, hoping for last seats grab at the gate. Why not simply move curtain back then or they prefer to sell 2 middleseats more as Y?
FFlash is offline  
Old Feb 15, 2019, 2:38 pm
  #503  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Originally Posted by FFlash


only 2 rows J?? Are they getting greedier lately? I am also worried, now done checkin and our upgrades not cleared, hoping for last seats grab at the gate. Why not simply move curtain back then or they prefer to sell 2 middleseats more as Y?
Yes I think the latter and from a business perspective that does make total sense. An upgrade is not a right to have, it’s a nice to have...

even though I’d wish it would’ve been different
EuroFlash is offline  
Old Feb 15, 2019, 3:09 pm
  #504  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Yes, I agree nobody is entitled to an upgrade, and fully understandable not to get one on a fully booked flight. I only applied for the upgrade something like 5 days before. But I think upgrades are harder to get nowadays. App only offers cash upgrades, waitöisted upgrades don’t clear, I haven’t received a SMS offer in months, opups happen pretty much never, and J awards (at least on longhauls) are non-existent on the dates and routes I’d be interested in. So the point of this miles collecting and plat membership was what again? 800k points and vouchers that I can’t use for anything that I would like to use them for, and CS giving me the same crap as to anyone else.

Sorry, just had many bad experiences with Finnair lately. Rant over.
niksal is offline  
Old Feb 15, 2019, 4:18 pm
  #505  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Platinum is too easy to get and now too many Platinums and Platinum tier is descending to Gold level.

And then AY Gold card is like green S-bonus card and Golds are on same waitlists with vouchers and points waiting for upgrades.

AY should set Plat level to 250.000 tier points or 100 AY flights.
cistavoda likes this.
OH-LGG is online now  
Old Feb 16, 2019, 12:24 am
  #506  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by OH-LGG
AY should set Plat level to 250.000 tier points or 100 AY flights.
It used to be 92 segments before the last major program change. So it seems like they wanted to enlarge the Platinum rank.
Jainzar is offline  
Old Feb 16, 2019, 12:40 am
  #507  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by Jainzar
It used to be 92 segments before the last major program change. So it seems like they wanted to enlarge the Platinum rank.
To be honest, the previous levels were just fine. Then they lowered thresholds AND introduced real improvements, which I was honestly confused why such easy. Those must have increases traffic to AY I am quite sure but watered down the elites happiness in terms of bennies. Either they were smarter with the math or then there is a master plan to make Lumo the new plat and step down other levels.
this became now OT for this thread though.
FFlash is offline  
Old Feb 16, 2019, 12:48 am
  #508  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Originally Posted by Jainzar
It used to be 92 segments before the last major program change. So it seems like they wanted to enlarge the Platinum rank.
Was Plat always 150k points, though, or more?
ffay005 is offline  
Old Feb 16, 2019, 1:10 am
  #509  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by ffay005
Was Plat always 150k points, though, or more?
It has been 150K at least since I'm playing the game... (including when you needed 92 segments)
ffay005 likes this.
Steve_Hun is offline  
Old Feb 16, 2019, 1:11 am
  #510  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by ffay005
Was Plat always 150k points, though, or more?
I don't know about the always part, but it used to be 92 flights or 150k points. So they didn't change the points threshold.
ffay005 likes this.
Jainzar is offline  


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