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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Feb 7, 2019, 7:20 am
  #481  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Originally Posted by Richey66
... based on Expertflyer, seems lot of people still in waitlist...
How do you see that?
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Old Feb 7, 2019, 9:39 am
  #482  
 
Join Date: Sep 2007
Location: Tallinn, Estonia
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Sorry, seems I had earlier post on another thread about this specific flight, I was just told lately 10 people were on waitlist, incl 3 of us) and at that time 14 business seats out of 32 were occupied, per EF. Now i see 19 occupied, so probably at least 5 people still on waitlist.
Although funny thing is that as 1 of us was on separate booking, he didnt have seat assigned, had to call in, but other 2 were....no idea why.
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Old Feb 8, 2019, 6:33 am
  #483  
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Join Date: May 2011
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Posts: 14,171
Originally Posted by r2d2
A datapoint: I'm taking the same flight with a friend in May.

I (lowly Gold) requested for an upgrade yesterday, got waitlisted. Friend (Plat) did the same today, the upgrade cleared immediately.

I'm so tempted now to exchange award points to tier points to get Plat
Originally Posted by lkrt
OK, so indeed there's a priority on the waitlist for Plats/Lumos.
I don't mean to nit-pick but to me that doesn't sound like priority. The Gold was held up in queue, while the plat today was expedited immediately.

The effect it siminlar with the difference being; if that plat and gold both were on waitlist and AY release seats tomorrow, will that plat get seat before that gold even though that gold had been waitlisted for longer?
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Old Feb 9, 2019, 7:24 am
  #484  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
So I got now for the first time an email notification that I am still on waitlist at T-7 for a SH flight. I checked the flight and noticed that it was not on sale anymore, so highly likely fully booked or even overbooked.
Well my outbound flight was still on sale for a low price, so I asked to shift the upgrade request from the inbound to the outbound flight to avoid that the vouchers expires.

And there the upgrade request remained until the gate agent cleared it. She first quickly checked, if there is enough food loaded for the 2 of us and then she cleared the waitlisted request. On board we were 4 people in J with 5 rows.

While we didn’t miss anything from the J experience due to status, I do not understand, why the system is not able to clear those request e.g. 12hours before the flight, if there is a lot of availability. It would be also good for their planning.
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Old Feb 9, 2019, 7:29 am
  #485  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by OH-LGG
Ive been now 3 weeks on list for DXB upgrades.
My DXB is tomorrow and both upgrades cleared yesterday.
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Old Feb 9, 2019, 8:29 am
  #486  
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Join Date: May 2011
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Originally Posted by Jainzar
...
While we didn’t miss anything from the J experience due to status, I do not understand, why the system is not able to clear those request e.g. 12hours before the flight, if there is a lot of availability. It would be also good for their planning.
[/left]
I agree.
Couldn't it be that the flight is handed over to departure control or what ever it might be called, ie not within the realm of the same systems that processes things at say T-7?
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Old Feb 11, 2019, 10:09 am
  #487  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
So I wasn't aware of this after I asked CS to put me on waitlist for a return ticket HEL-HKG. Finnair in advance takes the 50 000 points for each flight I request and they need me to choose which flight in advance before I'm put on the waitlist. If I have like 80k points now and 20k points in one month I'll only be able to be on waitlist on one flight which obviously could be a flight which has less chance for an upgrade than the other flight back home.
Will I be able to at least pick my own seat and turn down if I don't get the seats I want? Anyone know?

Plenty of available free seats on the flight home but Finnair doesn't let me pick them. I guess they have amount of seats for point upgrades and the some for sale.
I knew I should have emailed finnair in December when I booked the flights and not now two months before departure. Lesson learned.
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Old Feb 11, 2019, 11:46 am
  #488  
 
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Originally Posted by lkrt
OK, so indeed there's a priority on the waitlist for Plats/Lumos.
That must be the whole purpose of the waitlist: Enable a better experience for the higher tiers instead of filling up all upgrade slots with lower/no tier members.
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Old Feb 11, 2019, 12:55 pm
  #489  
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Join Date: May 2011
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Originally Posted by joakgarp
...
Will I be able to at least pick my own seat and turn down if I don't get the seats I want? Anyone know?

...
Do you mean pick a seat in the J cabin before upgrade clears or pick a seat in economy cabin and get refunded if upgrade clears?
And are you asking if you can turn down the upgrade?

You cannot pick a seat in J cabin until ticket is upgraded.
You can pay for a seat in economy cabin and get refunded if a user-requested upgrade clears. (no refund with an op-up)

Upgrade from waitlist is automatic in that sense that you won't be asked to confirm it before it is processed. I assume (but have no experience of) you can call in after it happened and ask for it to be reversed (and points will be refunded) if there is space in Y cabin at that time.
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Old Feb 11, 2019, 1:26 pm
  #490  
 
Join Date: May 2013
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Posts: 3,157
It is not only required to have space in Y cabin, there needs to be space in the original fare class so that the upgrade can be refunded.
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Old Feb 11, 2019, 1:29 pm
  #491  
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Join Date: May 2011
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Great add-on. Yeah, I suspected as much but wasn't sure (and it isn't written in the wiki)
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Old Feb 11, 2019, 2:13 pm
  #492  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Originally Posted by intuition
Do you mean pick a seat in the J cabin before upgrade clears or pick a seat in economy cabin and get refunded if upgrade clears?
And are you asking if you can turn down the upgrade?

You cannot pick a seat in J cabin until ticket is upgraded.
You can pay for a seat in economy cabin and get refunded if a user-requested upgrade clears. (no refund with an op-up)

Upgrade from waitlist is automatic in that sense that you won't be asked to confirm it before it is processed. I assume (but have no experience of) you can call in after it happened and ask for it to be reversed (and points will be refunded) if there is space in Y cabin at that time.
Thanks for the clarification. We have a economy ticket atm and I got the picture now how it works.

Thought Finnair's upgrade system was much smoother than this to be honest. It's a bit "messy" considering I have to call Finnairs CS if I wish to revert back if I wouldn't be satisfied with our seatings. Basically Finnair can place us right infront of/behind the lavatories and get away with it if there aren't any Y-seats left when I'm calling back to revert the upgrade. Especially if they are going to hold out as long as possible to sell as much J-tickets as possible.
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Old Feb 11, 2019, 2:33 pm
  #493  
Moderator, Finnair
 
Join Date: May 2011
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Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
It used to be better. For reasons discussed in another thread at length, a lot of requests now goes to waitlist, where you in the past was able to see availability and grab it immediately online. Being on waitlist for en extended period of time causes many new problems, for which there are no solutions.

In all fareness, I'd say getting seats next to toilet is not a major disadvantage. There might be a little more foot traffic, but that is it.
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intuition is offline  
Old Feb 12, 2019, 12:54 am
  #494  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by joakgarp
Thought Finnair's upgrade system was much smoother than this to be honest. It's a bit "messy" considering I have to call Finnairs CS if I wish to revert back if I wouldn't be satisfied with our seatings. Basically Finnair can place us right infront of/behind the lavatories and get away with it if there aren't any Y-seats left when I'm calling back to revert the upgrade. Especially if they are going to hold out as long as possible to sell as much J-tickets as possible.
I personally value especially travelling to east the flat bed quite a lot. Given that there is just a fraction of pax per loo in J this is also way less of an annoyance than in Y.
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Old Feb 14, 2019, 3:34 am
  #495  
 
Join Date: May 2006
Location: UK London / Salisbury
Programs: BA GGL, CCR, LTG
Posts: 542
Folks, am looking to buy a 1 way DXB-HEL next month. I see the route is A321 operated hence, Euro business class. If upgrades are offered in-app (seems likely at this point: J9 C9 D9 I9), any suggestions how much they might pitch the price at? Also, I note that AY still only credits freq flyers with Y points. I will be crediting this to BA Exec club who give J points when you by a proactive upgrade on one of their own flights. Anyone happen to know whether I will end up with Y or J points if crediting to BA?
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