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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
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Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 17, 2017, 9:35 am
  #16  
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Originally Posted by Jainzar
Originally Posted by OH-LGG
...

SH feeder is included in 50000 points LH -upgrade.
Does that always work? Or does there need to be upgrade availability on the SH segments.

I never did a LH-upgrade only SH where the northern Europe segment is also included and there AY needed to create first upgrade availability on the feeder.
The price 50k points includes a shorthaul upgrade, but there still needs to be availability. If none, they will confirm the longhaul and waitlist the shorthaul. If none opens up, you will still be charged 50k but only fly J on the longhaul.

In reality, does this happen? Probably not, AY seems pretty generous these days with releasing new seats for any kind of status members.
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Old May 17, 2017, 9:47 am
  #17  
 
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Originally Posted by intuition
In reality, does this happen? Probably not, AY seems pretty generous these days with releasing new seats for any kind of status members.
I don't start my LH flights from PRG/BUD/ARN so I have a lack of experience.
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Old May 17, 2017, 10:31 am
  #18  
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Originally Posted by Jainzar
Does that always work? Or does there need to be upgrade availability on the SH segments.

I never did a LH-upgrade only SH where the northern Europe segment is also included and there AY needed to create first upgrade availability on the feeder.
Also, the connection time needs to be <24hrs (or whatever can be considered a true connection, rather than a stopover..) otherwise the LH upgrade will not include the SH feeder segment.
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Old May 17, 2017, 7:21 pm
  #19  
 
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Originally Posted by ffay005
About upgrading X tickets: I remember that at least CeruelanBlue, and someone else too, have mentioned that you can upgrade those with vouchers, but not with points. CB, if you read this, could you confirm?
Upgadability onfirmed. I've also done this via customer service when the award bucket for Y was full. They write an X class ticket for Y anyway but upgrade to J. But I think I've used vouchers. Don't know about points.
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Old May 18, 2017, 2:25 am
  #20  
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Originally Posted by CeruleanBlue
Upgadability onfirmed. I've also done this via customer service when the award bucket for Y was full. They write an X class ticket for Y anyway but upgrade to J. But I think I've used vouchers. Don't know about points.
You obviously used vouchers, because with points this would not be an issue, but a simple C class redemption.
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Old May 18, 2017, 8:33 am
  #21  
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Good thread!
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Old May 19, 2017, 1:58 am
  #22  
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Originally Posted by CeruleanBlue
Upgadability onfirmed. I've also done this via customer service when the award bucket for Y was full. They write an X class ticket for Y anyway but upgrade to J. But I think I've used vouchers. Don't know about points.
Thanks!

Just to add to the confusion: awards booked via partners seem ineligible. I have an award flight in X booked with BA Avios. Flight marketed and operated by AY, but ticket of course issued from 125 stock (BA). There is F availability on my flight, but an upgrade was not possible online nor with the app. Called CS, and the answer I got was a very insecure-sounding "Mitenkδhδn se nδissδ on?" The agent was not completely clueless, though – he knew that AY X awards are upgradable with vouchers. He went to check with someone and then came back to let me know that for awards via partners, it's not possible.

I might try again at the airport on the day of my flight, though.
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Old May 19, 2017, 3:01 am
  #23  
 
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Originally Posted by WilcoRoger
I can confirm - I had several X upgraded with vouchers. Very useful when there's no U availability but F bucket still available. I called the CS, explained the situation, she typed away and booked me. Also works even when there's no X anymore, but F is still available.
I am repeating myself but I have had 2 cases also here that I haven't been able to get F even if there is space, if economy has been full. I have tried to explain that others have got it, and there is space in F so you could trix around it but my agents have been uselessly telling me she can't do it. So it is HUACA roulette and YMMV and don't count on this working all times.

Also, (OT), happened to me that equip was swapped to smaller one and I lost the "value" of upgrade -> insisted to remove F and fly in economy -> agent refused since ecocabin was overbooked now. First time I "HAD" to fly Business class which I did not want <> E90 plane with an obese guy with you cramped to the window, no good to enjoy business class... had few mails to plat line and finally they gave me back points
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Old May 26, 2017, 4:46 pm
  #24  
 
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What about upgrades of a person different from the account holder? it seems AY platinum booking in J can upgrade up to 3 family members, so I assume that 2 travellers including 1 AY platinum could be upgraded with points if the flight has F2 availability: first the platinum upgrades himself, second as he is flying J, he can upgrade a family member (or any companion?).

Now, this leads me to understand that a non-AY-platinum cannot upgrade anyone else (family or not, same PNR or not) except himself. Do I unfortunately understand it correctly?
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Old May 26, 2017, 11:07 pm
  #25  
 
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Originally Posted by ranskis
What about upgrades of a person different from the account holder? it seems AY platinum booking in J can upgrade up to 3 family members, so I assume that 2 travellers including 1 AY platinum could be upgraded with points if the flight has F2 availability: first the platinum upgrades himself, second as he is flying J, he can upgrade a family member (or any companion?).

Now, this leads me to understand that a non-AY-platinum cannot upgrade anyone else (family or not, same PNR or not) except himself. Do I unfortunately understand it correctly?
AY+ members can upgrade anyone with points.
AY+ Gold and Platinum members can additionally upgrade anyone with vouchers.
AY+ Platinum members can upgrade their family members flying with them with a points discount if the Platinum member has a revenue J ticket.
Jainzar is online now  
Old May 27, 2017, 3:40 am
  #26  
 
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Thanks Jainzar! I have reread the platinum benefits and indeed, it is a 50% discount per round trip, did not see it was round trip when I read it and it looked like the standard rates.

One more question: to upgrade anyone, should the additional persons be on the same PNR with the account holder, or it does not matter and I can use my points (AY blue/basic member) to upgrade anyone regardless if I fly with them or not?
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Old May 27, 2017, 3:56 am
  #27  
 
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Originally Posted by ranskis
One more question: to upgrade anyone, should the additional persons be on the same PNR with the account holder, or it does not matter and I can use my points (AY blue/basic member) to upgrade anyone regardless if I fly with them or not?
Using the website you can easily upgrade anyone without flying yourself. I just did that a few days ago.
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Old May 27, 2017, 9:12 am
  #28  
 
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Good news, thanks! Now let's see if married segments play a role: MAD HEL has F2 availability, but MAD HEL TLL has F0 availability. Since there is no C on HEL TLL, I only need to upgrade MAD HEL, not sure how the system react. If I end up buying this ticket, I'll let you know how married segments influence upgrade availability.
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Old May 27, 2017, 11:28 am
  #29  
 
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Originally Posted by ranskis
Good news, thanks! Now let's see if married segments play a role: MAD HEL has F2 availability, but MAD HEL TLL has F0 availability. Since there is no C on HEL TLL, I only need to upgrade MAD HEL, not sure how the system react. If I end up buying this ticket, I'll let you know how married segments influence upgrade availability.
The married segments are irrelevant since there is no C/J class on HEL - TLL. Just upgrade the segment with J service. But don't expect lounge access in HEL. You would not even get it with a revenue J ticket because the HEL - TLL segment is always in Y.
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Old May 27, 2017, 5:49 pm
  #30  
 
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A couple of years ago, when I upgraded something like MAD HEL TLL round trip (so only MAD HEL MAD was in J), I got lounge access in Helsinki outbound and also in TLL inbound. If it has changed... then I need to review my strategy. Thanks for the input!
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