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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Oct 10, 2019, 6:37 pm
  #1141  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Originally Posted by lento
There is one flight where I have seat in Economy. It is some times showing J1 only and sometimes nothing at all. However, there are still 13-14 business seats not occupied. Heavily oversold in Economy ?
Could be, of course. But eg. pax travelling on codeshare tickets often don't have a seat assignment so a half-empty seat map doesn't necessarily mean that much.
ffay005 is offline  
Old Oct 13, 2019, 11:44 pm
  #1142  
 
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Last time the angry call to CS worked, but any suggestions what to do instead of just wait if I would not want to use the "loudest wins"- method again as there really isn't any dire need for such vs. expiring vouchers? I guess most urgently the wait list should clear before -60 when the possible upgrade request numbers might increase but has anyone seen any other "critical point" when clearing might happen automatically= U availability is opened up.
T-174 days in this case so 180 already passed.
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Old Oct 14, 2019, 2:06 am
  #1143  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Originally Posted by Clydez
PVG AY88.

Well , lets see finger crossed, day flight anyway, can survive in Y+
Upgrade cleared.
Checked randomly in the app on sunday, shows 4D in J. No confirmation email whatsoever.

Today, trying to check in the outbound for tomorrow, couldn't, says "schedule change, contact CS if you want to change or cancel"
-> panicked
Ring up the CS, CS: "oh, because your ticket is not updated, upgrade cleared, but ticket didn't confirm, i will recomfirm your ticket blablablabla" 30s call, fixed.

AY IT.........but this is new though, done tons of upgrade, never had problem before.
Clydez is offline  
Old Oct 14, 2019, 3:55 am
  #1144  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
I am reading again elsewhere that Gold challenges again offered on AY. Lots of competing freebie vouchers out there coming. Just saying...
FFlash is offline  
Old Oct 14, 2019, 4:33 pm
  #1145  
 
Join Date: Jul 2012
Location: TLL
Programs: AY LUMO (500K+), Marriott Abassador, Hertz President Circle, Hilton Diamond
Posts: 214
Originally Posted by FFlash
I am reading again elsewhere that Gold challenges again offered on AY. Lots of competing freebie vouchers out there coming. Just saying...
Can you link also the Gold challenges or DM.
It could be if you get it with challenge etc, it won't come with freebie vouchers, that year, like some companies are doing.
spek is offline  
Old Oct 14, 2019, 4:35 pm
  #1146  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,661
Originally Posted by spek
Can you link also the Gold challenges or DM.
It could be if you get it with challenge etc, it won't come with freebie vouchers, that year, like some companies are doing.
In AY fashion any Gold has come with vouchers including the giveaway card.

I guess some won't appreciate a link to the challenge as it'll crowd the lounges further
miamiflyer8 is online now  
Old Oct 14, 2019, 10:17 pm
  #1147  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Originally Posted by spek
Can you link also the Gold challenges or DM.
It could be if you get it with challenge etc, it won't come with freebie vouchers, that year, like some companies are doing.
As said, I heard about this but no clue about a link. Internet is quick to grab on these, I am sure it will be all over blogs soon
FFlash is offline  
Old Oct 14, 2019, 10:53 pm
  #1148  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by spek
Can you link also the Gold challenges or DM.
It could be if you get it with challenge etc, it won't come with freebie vouchers, that year, like some companies are doing.
AFAIK there is no link, but you can kindly ask. It seems like EB status member in Scandinavia have a good chance to receive the challenge. I assume same goes for FTL/SEN/HON in its home markets.
Jainzar is offline  
Old Oct 14, 2019, 11:01 pm
  #1149  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
The internets seems to say EB members are excuded but M&M mebembers are challenged....
intuition is offline  
Old Oct 14, 2019, 11:22 pm
  #1150  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by intuition
The internets seems to say EB members are excuded but M&M mebembers are challenged....
Maybe you didn't read yesterday's post completely

Status challenge till Finnair fφr EuroBonus status-medlemmar
Jainzar is offline  
Old Oct 14, 2019, 11:44 pm
  #1151  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by Jainzar
Maybe you didn't read yesterday's post completely

Status challenge till Finnair fφr EuroBonus status-medlemmar
If I understand any Swedish so that is not a campaign, it was offer for someone who asked match and sending request to AY Plus e-mail. And nothing about SAS membership.


Vi har ingen aktiv status match kampanj fφr tillfδllet
OH-LGG is online now  
Old Oct 15, 2019, 12:14 am
  #1152  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
The post before that said
"At the moment we have ongoing campaign for Lufthansa Miles&More tier members. SAS tier members are unfortunately not participating in this campaign and we are not able to offer you status match at the moment."
So that is the last known campaign which I referred to.

Like LGG says, a EBG member was offered a challenge on a personal request and we don't know about the background. That path is always open I reckon.
intuition is offline  
Old Oct 15, 2019, 1:08 am
  #1153  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by intuition
The post before that said
"At the moment we have ongoing campaign for Lufthansa Miles&More tier members. SAS tier members are unfortunately not participating in this campaign and we are not able to offer you status match at the moment."
So that is the last known campaign which I referred to.
And that was in April.
Like LGG says, a EBG member was offered a challenge on a personal request and we don't know about the background. That path is always open I reckon.
And that is what I wrote, you can request it.
Jainzar is offline  
Old Oct 15, 2019, 8:01 am
  #1154  
 
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
Originally Posted by Jainzar
Maybe you didn't read yesterday's post completely

Status challenge till Finnair fφr EuroBonus status-medlemmar
The requirements in this challenge are the same as last time it was offered (publicly) to EB members. I also assume then that any Gold earned from this will have vouchers, but with the Gold qualifying period running out at end of calender year, not 12 months after challenge completed. This has atleast been the case previously. So if the "reduced point requirement" Gold tier is achieved in March, one still has to requalify by December same year in order to keep Gold.
Superrman is offline  
Old Oct 16, 2019, 7:50 am
  #1155  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
A follow up on the "your upgrade request is still on waitlist" mail, sent at T-21 days.
It says they'll check again at T-10. Perhaps they did, but they did not tell me about it. T-10 passed and no communication and no upgrade.

However, it seems they have updated availability at this point in time. New U availability has been published on that day (albeit not on my flight). At the same time, revenue space has also "increased", ie the available fare buckets, including on my flight, has become more and in each there is more seats on offer. On the flights that now suddenly has U/5+ there also is /9 in ALL classes, from C down to E

On my flight, where rev business was very limited, there is now J/4 C/2 and /9 in value classes (KMPT).

This availability was not there at T-11, so to me this indicates their strategy is to show low availability and only expensive classes and the sweep that processes waitlist also processes other classes. It will be interesting to see what the true load is, I doubt the flight is very full.

Last edited by intuition; Oct 16, 2019 at 8:12 am
intuition is offline  


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