Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.
Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.
You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.
The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.
Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.
You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.
Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades
Upgrades with AY+ points
Requirements:
Perks:
Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.
Requirements:
Cost:
Process:
Perks:
Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.
Requirements:
Cost:
Process:
Perks:
Upgrades paid in cash at the airport
(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)
Requirements:
Cost:
Process:
Perks:
Complimentary operational upgrades
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.
Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.
You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.
The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.
Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.
You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.
Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades
Upgrades with AY+ points
Requirements:
- flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
- ticketed booking in paid economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- award flights and points+money combos are ineligible (booking class X)
- you cannot upgrade any codeshare flights
- It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
- Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
- Rest of Europe, TLV 15,000 points one way
- long haul (including DXB, DOH) 60,000 points one way
- Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
- there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
- When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
- once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
- you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
- If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
- your status is one of the factors affecting your priority on the waitlist
- If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
- NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
- if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
- your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
- When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
- as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
- If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.
Perks:
- Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.
Requirements:
- flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
- ticketed booking in economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- award flights booked via AY+ are also eligible (booking class X)
- most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
- award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
- you cannot upgrade any codeshare flights
- It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
- Northern Europe one "European" voucher for a one-way flight
- Rest of Europe, TLV one "European" voucher for a one-way flight
- longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
- LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
- you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY
Process:
- When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
- once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
- you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
- If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
- your status is one of the factors affecting your priority on the waitlist
- If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
- NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
- if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
- you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
- If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.
Perks:
- all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.
Requirements:
- flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
- ticketed booking in paid economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- you cannot upgrade any codeshare flights
- you do not need to be a AY+ member
Cost:
- varies case by case
- for Europe, prices range from 50 to 200 one way
- for long hauls, DEL is the cheapest with prices as low as 200 one way, other destinations tend to be 350500
- this thread includes a wiki about prices and a lot of further information
- if you already paid for seat selection in Y (comfort) cabin, Finnair will refund that cost after upgrade if you ask them to.
Process:
- Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
- you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
Perks:
- Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Upgrades paid in cash at the airport
(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)
Requirements:
- upgrades may be available for purchase at check-in
- flight operated by AY or Norra
- ticketed booking in economy
- all paid economy booking classes are eligible
- most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
- the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible
Cost:
- varies, expect to pay some hundreds of euros for long haul one way
Process:
- the upgrade will be processed and paid for at the check-in desk of the airport of departure
- most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
- you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked
Perks:
- Only in-flight perks apply
- Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Complimentary operational upgrades
- usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
- few and far between
- the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
- AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
The Big UPGRADE Thread all you need to know about AY upgrades
#826
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
Booking was done through AY΄s website so no other carrier / OTA involved.
Still very happy about the upgrade as J was getting full and nowadays I΄m a lowly OWR, so approaching the rock bottom of the "upgrade-food chain".
As UG΄s are getting unreachable (at least for lower tier members), one has to consider drastic measures and even use the points for award flights..
Still very happy about the upgrade as J was getting full and nowadays I΄m a lowly OWR, so approaching the rock bottom of the "upgrade-food chain".
As UG΄s are getting unreachable (at least for lower tier members), one has to consider drastic measures and even use the points for award flights..
#827
Join Date: Sep 2016
Location: HEL
Programs: AY+ Platinum
Posts: 103
When business class is almost full (one seat or so available) and no luck with customer service for an upgrade, have you succeeded to do an upgrade with points at the airport? For example Singapore has early check-in (5 hours) and regular check-in (3 hours-) options. I wonder could they process point upgrade at the early check-in desk? Or is the only possible option at the gate? Any experiences and hints are welcome! ^
#828
Join Date: Oct 2008
Location: Helsinki
Programs: BA Gold
Posts: 406
This upgrade game is really turning into a frustrating experience. I have been wait-listed for my upcoming flight to Amsterdam next week for 4 months now. Expertflyer shows plenty of availability both in business and economy, but still no upgrade confirmed. Last time on flight to Geneva, the upgrade cleared at check in after 5 months. Not good when travelling with a companion as you are stuck with the seats available. The old system was so much better than the new one. Even complained Finnair about this. Never got a response though. Finnair points are quite a difficult currency to use nowadays.
Nothing new in this rant, just defusing myself.
Nothing new in this rant, just defusing myself.
#829
Join Date: Jan 2018
Location: TLL
Programs: AY Gold (OWS) TK Elite (*G)
Posts: 192
This upgrade game is really turning into a frustrating experience. I have been wait-listed for my upcoming flight to Amsterdam next week for 4 months now. Expertflyer shows plenty of availability both in business and economy, but still no upgrade confirmed. Last time on flight to Geneva, the upgrade cleared at check in after 5 months. Not good when travelling with a companion as you are stuck with the seats available. The old system was so much better than the new one. Even complained Finnair about this. Never got a response though. Finnair points are quite a difficult currency to use nowadays.
Nothing new in this rant, just defusing myself.
Nothing new in this rant, just defusing myself.
I Think I have been lucky though, during the last 6 months I have waitlisted 5 flights and all 5 have cleared 50-14 days before departure and this as a lowly Gold (ask me about my tier again in september though )
All have been shorthaul so I have no idea how well they usually clear on LH routes...
As many have said before me, A little more award space should be released straight without having to play the waitlist game!
#830
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
This upgrade game is really turning into a frustrating experience. I have been wait-listed for my upcoming flight to Amsterdam next week for 4 months now. Expertflyer shows plenty of availability both in business and economy, but still no upgrade confirmed. Last time on flight to Geneva, the upgrade cleared at check in after 5 months. Not good when travelling with a companion as you are stuck with the seats available. The old system was so much better than the new one. Even complained Finnair about this. Never got a response though. Finnair points are quite a difficult currency to use nowadays.
Nothing new in this rant, just defusing myself.
Nothing new in this rant, just defusing myself.
#831
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
There are no immediate incentives to clear upgrades early on. Finnair can always hope to sell more long-haul business or short-haul (any class) tickets until the last minute.
Of course, this annoys the loyal customers, but the actual commercial damage is either low or hard to quantify.
The good news is that there is an incentive to eventually upgrade if there is space, if only to reduce the Finnair Plus liabilities.
Of course, this annoys the loyal customers, but the actual commercial damage is either low or hard to quantify.
The good news is that there is an incentive to eventually upgrade if there is space, if only to reduce the Finnair Plus liabilities.
#832
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,954
#833
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
I just booked a flight to ORD - my first idea was buying two Y tickets (900 each) and upgrade with vouchers - no upgrades available (the front cabin was more ore less empty). So I was looking for other options - a couple of days later AY runs an promotion, and I could buy J tickets for approx. 1150/each. So I paid 250 more per ticket, will get 200% points and my Plat. is valid till end 2020 (and I never got my requalification so cheap, like this year, I guess you can quantify this.)
#834
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
There are no immediate incentives to clear upgrades early on. Finnair can always hope to sell more long-haul business or short-haul (any class) tickets until the last minute.
Of course, this annoys the loyal customers, but the actual commercial damage is either low or hard to quantify.
...
Of course, this annoys the loyal customers, but the actual commercial damage is either low or hard to quantify.
...
The entire idea behind offering upgrades is to keep loyal customers happy. So there is indeed an immediate incentive do clear them early on. Otherwise why not just remove the upgrade vouchers altogether?
"Annoy the loyal customer" seems to be the exact opposite to what the vouchers are all about. But I 'm sure this is exactly how Finnair is seeing it. They hand out these upgrade vouchers just like before, but are hoping loyal customers do not notice the "enhancement" in process. If they pull it off, they can cash in on selling the upgrades while still keeping loyal customers happy.
If they fail, they are in for a major backlash. Removing a loyalty perk secretly will damage loyalty so much more than doing it upfront.
And Yes, I think that is happening already. Loyal platinum customers realise they have less to gain from staying loyal and move to where their incentive is these days: Cheapest - for the desired service level.
#835
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
I would say Upgrade vouchers which only work as a gamble, and which may expire since one can΄t use them during the validity time are more or less the oposite of an incentive. This is the best way for a company to tell their "Top Tier" members - "we couldn΄t care less". Would anyone see an lucky draw which is exclusive for Platinums as an incentive? (and even that would be better since you can΄t loose).
#836
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,264
A novelty in the Finnair web: I was today trying to upgrade the upcoming EU flights for rest of this summer. The best that was possible to do for AMS, BCN, and LHR was to obtain a waitlisted status. And even that was not possible for all of the flights. Had to email the plat-desk. No upgrades available straightaway whatsoever - pathetic! LH Asian passengers seem to fill the SH business seats to favourite destinations.
#837
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
A novelty in the Finnair web: I was today trying to upgrade the upcoming EU flights for rest of this summer. The best that was possible to do for AMS, BCN, and LHR was to obtain a waitlisted status. And even that was not possible for all of the flights. Had to email the plat-desk.
How to waitlist by yourself without contacting CS?
#838
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,264
#839
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055