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The Big UPGRADE Thread – all you need to know about AY upgrades

Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Print Wikipost

The Big UPGRADE Thread – all you need to know about AY upgrades

Old Apr 2, 2019, 12:23 pm
  #661  
 
Join Date: Oct 2018
Location: Helsinki
Programs: AY+ Platinum, IHG Diamond, Marriott Rewards Gold
Posts: 29
Originally Posted by Courmisch
I have had HEL-SIN-HEL cleared on vouchers both this year and last year - every time through waitlist.
33% hit rate for me as Platinum in the last 6 months...
joonasv is offline  
Old Apr 2, 2019, 8:28 pm
  #662  
 
Join Date: Mar 2019
Programs: Finnair Gold
Posts: 3
Originally Posted by joonasv
Just you on the ticket or other people too? Congrats anyways, HEL-SIN-HEL feels like winning a small lottery
It was just me travelling alone.
MartinSs is offline  
Old Apr 3, 2019, 1:35 am
  #663  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Originally Posted by MartinSs
First post here. Writing from the upgraded SIN-HEL flight😀 l'm a new Finnair gold. Upgraded both legs HEL-SIN-HEL (and connection to/from PRG).

The HEL-SIN was cleared approx two weeks after waitlisting, three weeks before departure. Business was 60% full. The SIN-HEL just 5days before departure. Business is almost full.

One leg using voucher, second with miles.

BTW, the bid for SIN-HEL for 620 Euro (I'm not paying it and this was still under my limit) was declined
Welcome!

As a Gold clearing upgrade for SIN is a winning! My SIN flights upgrade has been 50% for last year.
Clydez is offline  
Old Apr 3, 2019, 2:22 am
  #664  
 
Join Date: Mar 2019
Programs: Finnair Gold
Posts: 3
Thanks, also first time I've been upgrading with status/points/vouchers. Seems that I was really lucky man

I'm just curious why the bid for 620 Euro for the SIN-HEL was not accepted. It seems not that bad amount for me. Anyway I was happy to clear the upgrade with points, if they don't want the money
MartinSs is offline  
Old Apr 10, 2019, 2:38 am
  #665  
 
Join Date: Mar 2015
Location: HEL
Programs: AY+ Plat and several other cards
Posts: 645
Flight for January booked last night, no upgrade availability, but both upgrades cleared from waitlist already this morning. Two Plats, HEL-HKG/BKK-HEL, used vouchers 👍
Clydez likes this.
Purjelentaja is offline  
Old Apr 10, 2019, 7:19 am
  #666  
 
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Originally Posted by Purjelentaja
Flight for January booked last night, no upgrade availability, but both upgrades cleared from waitlist already this morning. Two Plats, HEL-HKG/BKK-HEL, used vouchers 👍
Congratulations. I have had upgrades in December to Miami waitlisted now for a few weeks. One reservation, one person using my plat vouchers and another reservation two persons using companion award (I am ticketed in business). Nothing.
niksal is offline  
Old Apr 10, 2019, 7:28 am
  #667  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
I called in yesterday to try to waitlist for an upgrade to business on a HEL-ORD flight in June. Was told the only options are what on the website. Bid, Points (greyed out), Last minute (greyed out).

Is that the correct process?
petteriusa is offline  
Old Apr 10, 2019, 8:05 am
  #668  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,952
Originally Posted by petteriusa
I called in yesterday to try to waitlist for an upgrade to business on a HEL-ORD flight in June. Was told the only options are what on the website. Bid, Points (greyed out), Last minute (greyed out).

Is that the correct process?
Did you use the US or Finnish number? I can imagine that the US line might not be used to put one on the waitlist.
Jainzar is offline  
Old Apr 10, 2019, 10:05 am
  #669  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Originally Posted by Jainzar
Did you use the US or Finnish number? I can imagine that the US line might not be used to put one on the waitlist.
I called the US number. He put me on hold while he looked at the PNR. Then came back with that answer. I'll try e-mailing the AY+ Gold people and see what they say.
petteriusa is offline  
Old Apr 11, 2019, 12:26 pm
  #670  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
I find this strange. Me and my partner have been on the waitlist (points) for five weeks now for our flight HEL-HKG. It's not a very popular flight it seems on this day.
There are 12 J-seats available on Expert-flyer and I can book 8 business tickets on finnair.com. Even all this Finnair won't upgrade us from Y to J with only seven days before departure and really trying to sell those J-tickets. Come on now and don't let us wait until we're at the check in desk.
joakgarp is offline  
Old Apr 12, 2019, 4:12 am
  #671  
 
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Originally Posted by joakgarp
I find this strange. Me and my partner have been on the waitlist (points) for five weeks now for our flight HEL-HKG. It's not a very popular flight it seems on this day.
There are 12 J-seats available on Expert-flyer and I can book 8 business tickets on finnair.com. Even all this Finnair won't upgrade us from Y to J with only seven days before departure and really trying to sell those J-tickets. Come on now and don't let us wait until we're at the check in desk.
I guess AY now has rules about when to clear upgrades based on tier. I wouldn't mind if they'd publish the rules since it would make everything more simple.
For example: Clear lumos immediately, plats at T-30, golds at T-7, silvers T-1, basics never.
cistavoda is offline  
Old Apr 12, 2019, 4:20 am
  #672  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,734
Originally Posted by cistavoda
I guess AY now has rules about when to clear upgrades based on tier. I wouldn't mind if they'd publish the rules since it would make everything more simple.
For example: Clear lumos immediately, plats at T-30, golds at T-7, silvers T-1, basics never.
It's not that clear. I (Gold) booked LAX tickets a while ago, there was no F availability but I called in in the middle of the night and my upgrades cleared within seconds after being put on the list. Flights are in October.
ffay005 is offline  
Old Apr 12, 2019, 4:54 am
  #673  
 
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Originally Posted by ffay005
It's not that clear. I (Gold) booked LAX tickets a while ago, there was no F availability but I called in in the middle of the night and my upgrades cleared within seconds after being put on the list. Flights are in October.
Of course...
Apparently it's never simple with AY. Just my wishful thinking....
cistavoda is offline  
Old Apr 12, 2019, 5:00 am
  #674  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,734
My guess is that they have a computer, which is probably smarter than we think, and which looks at requests and asks itself if the seat that a pax wants could be a) sold for money, or b) given as an upgrade to a higher tier pax. If it comes up with a 'yes' to a) or b), it will put you on the waitlist, but if it thinks that the seat you want woud otherwise remain empty, it'll give it to you.

As in "Okay, he's flying in October, the J cabin is still very empty, I'm guessing we'll sell only ~20 seats in J on this flight, and we're not going to have 26 Lumos and Plats asking for an upgrade, so yes, let's give it to him."
ffay005 is offline  
Old Apr 12, 2019, 5:47 am
  #675  
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Been reading these very informative forums for a long time now and felt like it was time to contribute some of my own upgrade experiences (Plat)

-AY71 HEL-NRT booked about 75 days before departure, half of business seats occupied at time of booking (according to AY dummy booking), voucher cleared in 3 hrs, 0 availability online
-AY78 KIX-HEL booked about 75 days before departure, same occupancy as above, voucher cleared in 3 hrs, 0 availability obline
-HEL-KIX-HEL AY77/78 for August booked in January that cleared immediately although 0 availability online

Also while discussing another matter I heard from AY CS that F booking class is no longer used for upgrades and both upgrades and business awards are now in class U (don't know if this is old news)
remymartin likes this.

Last edited by DrSickle; Apr 12, 2019 at 5:48 am Reason: typo
DrSickle is offline  

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