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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jan 3, 2019, 1:47 pm
  #406  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Originally Posted by OH-LGG
HEL-BKK is only 9,5 hrs. Why it sucks to be separated?
First time experiencing J on a long-haul flight for both of us, so would be nice to share the experience :-) and it's a nice and romantic holiday together.
FinExplorer likes this.
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Old Jan 3, 2019, 2:34 pm
  #407  
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Originally Posted by EuroFlash
First time experiencing J on a long-haul flight for both of us, so would be nice to share the experience :-) and it's a nice and romantic holiday together.
If only one upgrade clears and it happens to be yours, you know what you have to do - be a gentleman and have her enjoy the C seat. The romantic holiday will just become so much more romantic

More seriously - why have a 0C+ 2Y experience instead of 1C+1Y? Even if the latter is still sub-optimal
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Old Jan 3, 2019, 2:59 pm
  #408  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Originally Posted by EuroFlash
Can one ''cancel'' an upgrade?

E.g. me and my partner who have a flight to BKK booked (under two different PNRs). If we both waitlist for an upgrade on the same flight (different PNR) and only one of us gets his upgrade cleared.
Obviously it would suck to get seperated, so I'd rather get my upgrade voucher back to sit together in Y than having one of us sitting in J.
On leisure destinations like BKK the chance is usually quite good to get both upgraded. Therefore I would not bother too much.
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Old Jan 3, 2019, 10:28 pm
  #409  
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Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
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Originally Posted by OH-LGG
HEL-BKK is only 9,5 hrs. Why it sucks to be separated?
LOL you have been married for too long...
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Old Jan 3, 2019, 11:55 pm
  #410  
 
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 881
We have a “light” fare booked LHR-HEL-RVN return, AY ticketed and AY aircraft. BA silver so we get a checked bag. Is it possible to upgrade the LHR-HEL ticket at all? Either online or at the airport? If so, how would we go about it? How about waitlisting? We don’t have AY+ accounts, only BAEC. I’ve had a look on this thread but couldn’t see anything about intro-EU connecting flights, only long haul.
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Old Jan 4, 2019, 12:34 am
  #411  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by intuition
LOL you have been married for too long...
Not too long but 10 hrs separation is mostly only positive..
intuition likes this.
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Old Jan 4, 2019, 12:45 am
  #412  
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Join Date: May 2011
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Sometime 10 hours together is all one can stand ... :-D
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Old Jan 4, 2019, 12:51 am
  #413  
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Join Date: Oct 2010
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Originally Posted by TheFlyingCyclist
We have a “light” fare booked LHR-HEL-RVN return, AY ticketed and AY aircraft. BA silver so we get a checked bag. Is it possible to upgrade the LHR-HEL ticket at all? Either online or at the airport? If so, how would we go about it? How about waitlisting? We don’t have AY+ accounts, only BAEC. I’ve had a look on this thread but couldn’t see anything about intro-EU connecting flights, only long haul.
How would you like to upgrade? Just bear in mind if you upgrade with cash you will still only earn Y Tier Points and Avios on BAEC.
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Old Jan 4, 2019, 1:20 am
  #414  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by Jainzar
On leisure destinations like BKK the chance is usually quite good to get both upgraded.
This must be some old urban legend.

BKK and other leisure destinations filled in C just like all other routes.
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OH-LGG is offline  
Old Jan 4, 2019, 4:06 am
  #415  
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Join Date: Sep 2005
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Originally Posted by TheFlyingCyclist
We have a “light” fare booked LHR-HEL-RVN return, AY ticketed and AY aircraft. BA silver so we get a checked bag. Is it possible to upgrade the LHR-HEL ticket at all? Either online or at the airport? If so, how would we go about it? How about waitlisting? We don’t have AY+ accounts, only BAEC. I’ve had a look on this thread but couldn’t see anything about intro-EU connecting flights, only long haul.
It sure is. Everything you need to know is in the wiki.
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Old Jan 4, 2019, 4:17 am
  #416  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
I am an idiot, no news. But now, I am really an idiot - I found myself booking an AY flight that was "not campaign, and not even cheapest" since there was a good looking points upgrade option there. Oh well, this made me think if AY is in fact smarter than we idiots here - what if they think that there are some pervert need of flyertalkers readily paying overpriced segments just because they are so keen to upgrade with some sweet spots and they are hunting segments?
Give me your 2 cents am I going crazy or still just normal idiot.
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Old Jan 4, 2019, 7:17 am
  #417  
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Join Date: May 2011
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Posts: 14,172
Originally Posted by FFlash
...
Give me your 2 cents am I going crazy or still just normal idiot.
When one starts to think the world revolves around oneself - yes, going crazy.

But I do think they are deliberately messing the ay.com booking engine up just to get some laughs from reading our desparate cries of distress here
Such an evil webpage can't be made by mistake
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Old Jan 5, 2019, 12:29 am
  #418  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Originally Posted by TheFlyingCyclist
We have a “light” fare booked LHR-HEL-RVN return, AY ticketed and AY aircraft. BA silver so we get a checked bag. Is it possible to upgrade the LHR-HEL ticket at all? Either online or at the airport?
You can wait for a upgrade offer. In theory, you can also check if the flight has upgrade availability, buy the Finnair points and upgrade with them; but the chance of availability on any flight at the moment is very low.
Courmisch is offline  
Old Jan 7, 2019, 5:43 am
  #419  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Gonna book a flight for Bangkok and I can see upgrade availability for my dates (!!).

HOWEVER.. getting 2 new upgrade vouchers next week. Should I book now + upgrade using points? Or take the risk and wait......... 😕 I just don’t know. I dont want the upgrade availability to go away.

And Finnair doesn’t reply to my email asking if they could swap my points upgrade for a voucher once I got the voucher. And then refund the points.
EuroFlash is offline  
Old Jan 7, 2019, 6:15 am
  #420  
 
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Originally Posted by EuroFlash
Gonna book a flight for Bangkok and I can see upgrade availability for my dates (!!).

HOWEVER.. getting 2 new upgrade vouchers next week. Should I book now + upgrade using points? Or take the risk and wait......... 😕 I just don’t know. I dont want the upgrade availability to go away.

And Finnair doesn’t reply to my email asking if they could swap my points upgrade for a voucher once I got the voucher. And then refund the points.
Yes you can swap the voucher with points. Have done that.
I was doing an upgrade from app, and mistakenly chose the points instead of voucher. called AY and got it done. 50k back.
Clydez is offline  


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