Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

The Big UPGRADE Thread – all you need to know about AY upgrades

Community
Wiki Posts
Search
Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Print Wikipost

The Big UPGRADE Thread – all you need to know about AY upgrades

Thread Tools
 
Search this Thread
 
Old Sep 8, 2018, 11:51 pm
  #286  
HJP
 
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
Originally Posted by HJP
My upgrade requests for HEL-SIN-HEL are still on waitlist, outbound is in about 3 weeks. Is there any point in calling CS and asking about the situation, can they do anything? Or should I just cross my fingers and wait?
Follow-up: my travel companions (2 persons) were upgraded last night, I remain in Y for now. Our reservations were separated when I waitlited the inbound and they didn't. One of them is Plat and one Basic, both using Plat vouchers. CS said that the owner of vouchers count.

Data point: have received several follow-up e-mails saying "unfortunately we were unable to upgrade you and will check the situation again in xxx days". One of them came at the same minute with my companions upgraded e-ticket, so it seems the waitlisted persons get a e-mail always when somebody will be upgraded.
HJP is offline  
Old Sep 9, 2018, 1:46 am
  #287  
 
Join Date: Jun 2013
Location: HEL
Programs: AY+ Platinum
Posts: 422
Originally Posted by HJP
Data point: have received several follow-up e-mails saying "unfortunately we were unable to upgrade you and will check the situation again in xxx days". One of them came at the same minute with my companions upgraded e-ticket, so it seems the waitlisted persons get a e-mail always when somebody will be upgraded.
I think they checked the upgrade availability at that point and your friends were lucky and you were not. I've received these emails, too, and it looks like they're checking the upgrade availability at T-15, T-10 and T-5 days.
Hartsa is offline  
Old Sep 9, 2018, 2:02 am
  #288  
HJP
 
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
Originally Posted by Hartsa
I think they checked the upgrade availability at that point and your friends were lucky and you were not. I've received these emails, too, and it looks like they're checking the upgrade availability at T-15, T-10 and T-5 days.
Might be true, but for this flight I have been emailed at T-15, T-7 (twice), T-6 and T-5.

Edit: Called CS to discuss with "another department", highlighting the fact that I was the person making the booking and also paying the flights for all 3 of us (booked through CS). They promised to get back to me on Monday.
HJP is offline  
Old Sep 9, 2018, 2:36 am
  #289  
 
Join Date: Sep 2016
Location: HEL
Programs: Finnair Plus Platinum, OW emerald
Posts: 65
Thats huge price difference if you start flights from ARN (ARN-HEL-SFO vs. HEL-SFO)! Thanks for tip :P I guess there is no penalty if you skip the last HEL-ARN leg on return?

Last edited by Rifter; Sep 9, 2018 at 2:41 am Reason: update
Rifter is offline  
Old Sep 9, 2018, 3:15 am
  #290  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Originally Posted by FFlash
Depends on agent. HUACA. I have had bad luck last 3 times, them giving me a standard answer "your ticket will be upgraded if there is place. The situation will be updated" (in Finnish in "passive": "tilannetta pδivitellδδn")
Data point. Long waitlisted 4 pax on separate tix upgraded now before 10 days till takeoff. LHR route A359 and when selecting seats, half cabin available.

Dunno if T-10 triggered the check or if they simply got annoyed by my several huacas and ”lets get rid of that poor boy requesting those upgrades everyday”
on22cz likes this.
FFlash is offline  
Old Sep 9, 2018, 10:14 am
  #291  
 
Join Date: Jun 2013
Location: HEL
Programs: AY+ Platinum
Posts: 422
Originally Posted by FFlash
Dunno if T-10 triggered the check or if they simply got annoyed by my several huacas and ”lets get rid of that poor boy requesting those upgrades everyday”
I've got one waitlisted upgrade cleared on T - 10 without any HUACAs so I think there's a trigger at that point
Hartsa is offline  
Old Sep 9, 2018, 10:36 am
  #292  
 
Join Date: Aug 2010
Location: Sheffield, UK
Programs: BA - Silver,Hilton-Diamond, IHG - PlatAmb, GHA - Plat
Posts: 766
Whats my best options to try and upgrade MAN-NRT on a BA Codeshare??
atmorris is offline  
Old Sep 9, 2018, 11:44 am
  #293  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Cash.
on22cz is offline  
Old Sep 12, 2018, 12:27 pm
  #294  
HJP
 
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
Originally Posted by HJP
Follow-up: my travel companions (2 persons) were upgraded last night, I remain in Y for now. Our reservations were separated when I waitlited the inbound and they didn't. One of them is Plat and one Basic, both using Plat vouchers. CS said that the owner of vouchers count.
Case closed - my waitlisted upgrade finally cleared at T-30h, just early enough so that I had time to pre-order my piece of Rudolf-entrecotι in time. CS was unable to help on Monday, saying that the robot controls the waitlist and that they can't even see how many elites are waitlisted.
ffay005 and manywhere like this.
HJP is offline  
Old Sep 19, 2018, 8:08 am
  #295  
 
Join Date: Sep 2016
Location: HEL
Programs: AY+ Platinum
Posts: 103
Sharing a recent experience with upgrade requests. I had 4 SH vouchers left and to be used by end of this month. Decided to use them for two upcoming return trips in mid-October. No availability in the tool or in the app. On Friday evening I called to customer service asked them to use vouchers. She informed that no availability so she put on the waitlist. Next day at 12:01 the other ticket got upgraded (both directions) and two minutes later the other ticket (both directions).
ffay005 likes this.
Tapio is offline  
Old Sep 19, 2018, 8:19 am
  #296  
 
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Does anybody remember what did AY claim about upgrade request clearance for Lumos? I thought it was discussed here that "if seats are available, it would be cleared", but cannot find it anymore. I suppose it was something presented during the introductory event. Thanks for any insights.
on22cz is offline  
Old Sep 19, 2018, 10:03 am
  #297  
 
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
Single data point: Booked on AY100 HKG-HEL this coming Saturday. At the time of booking (mid last week), I called the Lumo line to request upgrades both ways. Both waitlisted, and the agent told me that the return (HKG-HEL) was completely sold out. Outbound (HEL-HKG) cleared within a day. Today, I saw that the return now had three seats available in J, and sent an email to the Lumo team. They said they would "ask the other department" again, "with urgency". Upgrade just cleared. So far, I'm 4 for 4 for upgrades as a Lumo, and all of those with a fairly J-heavy route of HEL-HKG or HKG-HEL. So based on my experience, they're living up to their promise.
Steve_Hun likes this.
_ra_ is offline  
Old Sep 23, 2018, 7:33 am
  #298  
 
Join Date: Mar 2007
Location: ORD
Programs: United 1K, Hyatt Discoverist
Posts: 590
Hello -

if I book ORD-HEL with AA points in Y, what are the chances of being able to do a cash upgrade to J? I would book the award in J but no J award inventory (though there seems to be plenty of seats).

thanks!
revigik is offline  
Old Sep 23, 2018, 8:15 am
  #299  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737
Can't tell about ORD, but on my last JFK, they offered a cash upgrade for €500/flight both ways. I'd assume that this is available at the airport if they have empty seats in J. €500 sounds like a non-desperate price; if they're overbooked in Y, the price will most likely come down.
ffay005 is offline  
Old Sep 23, 2018, 8:19 am
  #300  
 
Join Date: Mar 2007
Location: ORD
Programs: United 1K, Hyatt Discoverist
Posts: 590
Originally Posted by ffay005
Can't tell about ORD, but on my last JFK, they offered a cash upgrade for €500/flight both ways. I'd assume that this is available at the airport if they have empty seats in J. €500 sounds like a non-desperate price; if they're overbooked in Y, the price will most likely come down.
was that an award? From jfk?
revigik is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.