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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Sep 1, 2022, 11:07 am
  #2326  
 
Join Date: Sep 2009
Location: sfo
Programs: UA 1K, AY Gold, BA Silver, A3 Gold, Hilton Diamond, Marriott Plat, IHG Diamond
Posts: 174
Quick question on converting the 4 short-haul upgrade vouchers (I'm AY+ Gold):

All 4 of them are set to expire on 30/11. If I convert them to 1 long haul voucher, and issue a paid eco ticket and find upgrade space to apply the voucher confirmed -

Do I need to literally fly by 30/11 or - can I buy a ticket for departure later on in 2023 and just need to apply the voucher by 30/11 latest?
(I do understand that if I cancel / change my flight later I will lose the voucher since it will be expired by then...)
boaz84 is offline  
Old Sep 1, 2022, 11:16 am
  #2327  
 
Join Date: Jun 2015
Posts: 170
Originally Posted by boaz84
Quick question on converting the 4 short-haul upgrade vouchers (I'm AY+ Gold):

All 4 of them are set to expire on 30/11. If I convert them to 1 long haul voucher, and issue a paid eco ticket and find upgrade space to apply the voucher confirmed -

Do I need to literally fly by 30/11 or - can I buy a ticket for departure later on in 2023 and just need to apply the voucher by 30/11 latest?
(I do understand that if I cancel / change my flight later I will lose the voucher since it will be expired by then...)
Applying the voucher by 30/11 is enough.
boaz84 likes this.
Lauri_fly is offline  
Old Sep 2, 2022, 11:26 am
  #2328  
 
Join Date: Mar 2016
Posts: 229
Booked flight and waitlisted for upgrade. Got cleared within two hours.

This is good
casper79 is offline  
Old Sep 2, 2022, 12:07 pm
  #2329  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Originally Posted by casper79
Booked flight and waitlisted for upgrade. Got cleared within two hours.

This is good
Good for you! Doesn’t give much to us as you don’t mention the route & how much in advance/how was the fare class availability.

I have booked hundreds of flights and been cleared on the spot, after few hours, after few weeks, after few months. That’s all good.

I have booked some flights and never been cleared. That’s not good.

I have booked one flight, been cleared on the spot and then downgraded at the gate. That’s annoying.
NoWindowSeat is offline  
Old Sep 2, 2022, 2:02 pm
  #2330  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
Also, when it clears within 2 hours, why did it have to go to waitlist in the first place?
Steve_Hun and kauppias like this.
intuition is offline  
Old Sep 3, 2022, 12:05 pm
  #2331  
 
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,370
I currently have 2 Plats and 2 Golds on the waitlist for an upgrade. My primary concern is that if AY releases less than 4 seats at a time, we'll get passed over.

Is this a vaild concern, and is there a strategy where I can request splitting the booking reference into 2 so that each has 1 Plat and 1 Gold?
work2fly is offline  
Old Sep 5, 2022, 10:48 am
  #2332  
 
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,370
FWIW, I split the itineraries into 2, each with a Plat and a Gold. The first agent I spoke to said this would greatly improve our prospects, as there's a greater likelihood of 2 seats being released at a time rather than the 4 we need.

I'm just hoping if only one itinerary gets the upgrade, it's my wife and daughter's, and not me and my son's.
work2fly is offline  
Old Sep 5, 2022, 11:21 am
  #2333  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,947
Originally Posted by work2fly
FWIW, I split the itineraries into 2, each with a Plat and a Gold. The first agent I spoke to said this would greatly improve our prospects, as there's a greater likelihood of 2 seats being released at a time rather than the 4 we need.

I'm just hoping if only one itinerary gets the upgrade, it's my wife and daughter's, and not me and my son's.

If its you and son, then just do the gentelmanly thing and swap seats, ive done that a few times and while my son was not happy the rest were... 😀
kauppias is offline  
Old Sep 6, 2022, 7:26 am
  #2334  
 
Join Date: Sep 2009
Location: sfo
Programs: UA 1K, AY Gold, BA Silver, A3 Gold, Hilton Diamond, Marriott Plat, IHG Diamond
Posts: 174
Question just to confirm:

If I use a long haul voucher to upgrade an eco ticket
then I can use it to upgrade it to budiness (assuming availability etc...), right?
Not from economy only to premium economy on a plane that has both prem eco and business?
boaz84 is offline  
Old Sep 6, 2022, 8:04 am
  #2335  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,947
Originally Posted by boaz84
Question just to confirm:

If I use a long haul voucher to upgrade an eco ticket
then I can use it to upgrade it to budiness (assuming availability etc...), right?
Not from economy only to premium economy on a plane that has both prem eco and business?
longhaul voucher will upgrade you from Eco or eco premium to Business
2 shorthaul vouchers will upgrade you from Eco to Premium Economy. Space allowing...
boaz84 and jimmathin like this.
kauppias is offline  
Old Sep 7, 2022, 3:21 am
  #2336  
 
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
hi folks,

AY has change our outbound flight from HEL to LAX on AY1 from 11/29 to 11/27.
So far it works for us, but we loose our confirmed Upgrade to C and Plat-Hotline says they can‘t do anything.

Availability from EF:
AY1: J9 C9 D7 R5 I0 U0 W9 E9 T9 P9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q0 O0 Z9 G9 X0

Any chance to get our Upgrade back (1 Plat + 1 without any Status) or simply bad luck
dennyzrh is offline  
Old Sep 7, 2022, 3:40 am
  #2337  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737
Originally Posted by dennyzrh
hi folks,

AY has change our outbound flight from HEL to LAX on AY1 from 11/29 to 11/27.
So far it works for us, but we loose our confirmed Upgrade to C and Plat-Hotline says they can‘t do anything.

Availability from EF:
AY1: J9 C9 D7 R5 I0 U0 W9 E9 T9 P9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q0 O0 Z9 G9 X0

Any chance to get our Upgrade back (1 Plat + 1 without any Status) or simply bad luck
Unfortunately, they treat rerouted, upgraded pax in a way that is not very customer-friendly. You can join the waitlist and hope that your upgrade clears. There is plenty of time. But that's about it.
work2fly and Purjelentaja like this.
ffay005 is offline  
Old Sep 7, 2022, 4:21 am
  #2338  
 
Join Date: Mar 2018
Location: Germany, Bavaria
Programs: AY+ Plat, SAS Gold (butt in seat)
Posts: 349
Originally Posted by kauppias
2 shorthaul vouchers will upgrade you from Eco to Premium Economy. Space allowing...
Is this common known?
Carotthat is offline  
Old Sep 7, 2022, 5:00 am
  #2339  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
Originally Posted by Carotthat
Is this common known?
It is published, no way to find out if people know it.
See the table in link:

https://www.finnair.com/fi-en/finnai...-class-upgrade
Carotthat and kauppias like this.
lento is offline  
Old Sep 7, 2022, 6:12 am
  #2340  
Suspended
 
Join Date: Jan 2014
Posts: 2,685
Originally Posted by dennyzrh
hi folks,

AY has change our outbound flight from HEL to LAX on AY1 from 11/29 to 11/27.
So far it works for us, but we loose our confirmed Upgrade to C and Plat-Hotline says they can‘t do anything.

Availability from EF:
AY1: J9 C9 D7 R5 I0 U0 W9 E9 T9 P9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q0 O0 Z9 G9 X0

Any chance to get our Upgrade back (1 Plat + 1 without any Status) or simply bad luck
I think if you cite these circumstances to the plat line/WhatsApp, they might be able to push for your upgrade to be confirmed? It's not a 100% computer-driven system as far as I know
mpkz is offline  


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