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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Feb 1, 2022, 4:41 am
  #1771  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Originally Posted by vanillacoke
I'm a bit worried. I have a booking HEL-HKT where I've managed to upgrade one out of the two of us (points), while one is waitlisted. When I check the award flights there's none available for my date, does that mean my chances are low? The trip is in a month+, maybe they release more upgrades closer to departure?
I would recommend you monitor U availability on eg Expertflyer and start worrying about it at t-10 and more at t-5. Have a wonderful trip!
vanillacoke likes this.
remymartin is offline  
Old Feb 1, 2022, 6:50 am
  #1772  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
I have been on a waitlist for LAX and I am wondering how its not clearing in advance for a AY plat, and J is selling 9 in all revenue classes...

Not a huge deal as I will survive in a mostlikely empty Y comfort cabin but it does reduce the value of upg certificates if even empty flights are hard to upgrade 🤣🤷‍♂️ ORD is now being offered to me at 300€ immediate upg for a flight over a month away with similar loads so I am missing something for sure.... AY expecting last minute J bookings I guess
kauppias is offline  
Old Feb 1, 2022, 7:04 am
  #1773  
 
Join Date: Oct 2006
Location: Keskellδ metsδδ
Programs: Onko teillδ S-etukorttia?
Posts: 916
Originally Posted by kauppias
I have been on a waitlist for LAX and I am wondering how its not clearing in advance for a AY plat, and J is selling 9 in all revenue classes...

Not a huge deal as I will survive in a mostlikely empty Y comfort cabin but it does reduce the value of upg certificates if even empty flights are hard to upgrade 🤣🤷‍♂️ ORD is now being offered to me at 300€ immediate upg for a flight over a month away with similar loads so I am missing something for sure.... AY expecting last minute J bookings I guess
Im having the same, but on my flight all D and H seats are taken, which seems little bit odd to me atleast.
But own row of 3 is probably more or less same as J.
Jorma is offline  
Old Feb 1, 2022, 8:16 am
  #1774  
mzt
 
Join Date: Feb 2022
Posts: 2
Newbie here, sorry if my question is silly. I'm interested in grabbing a HEL-BKK upgrade with money (2 pax), flying in a month. I had an offer to upgrade both of us floating in the app for a couple of days after booking, but now there's only a one person upgrade available. In your experience, can more seats still open up later, or should I expect to give up? ExpertFlyer shows plenty of open seats in J, but I'm sure this is little indication of anything...
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Old Feb 1, 2022, 8:27 am
  #1775  
 
Join Date: Sep 2016
Location: London
Programs: finnair plus platinum
Posts: 668
Originally Posted by mzt
Newbie here, sorry if my question is silly. I'm interested in grabbing a HEL-BKK upgrade with money (2 pax), flying in a month. I had an offer to upgrade both of us floating in the app for a couple of days after booking, but now there's only a one person upgrade available. In your experience, can more seats still open up later, or should I expect to give up? ExpertFlyer shows plenty of open seats in J, but I'm sure this is little indication of anything...
Most of my upgrades go to waiting list but almost all are upgraded about 7-28 days before flight, especially BKK flights and they won't be full in next month.
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finnishlad is offline  
Old Feb 1, 2022, 6:26 pm
  #1776  
 
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
I used recently all my longhaul upgrade vouchers and got immediate confirmation. One of the things that came up to my mind was that with introducing new PE cabin, Finnair may specify the upgrade voucher rules, with possibility to use one voucher to Y to PE or PE to J and two from Y to J per flight. I hope that this would not happen but do not wonder if does, considering the amount of new AY+ Gold and Platinum members who recently "purchased" the status and same requirement among other airlines, BA and LH as example.
esledo likes this.
Jaenks is offline  
Old Feb 2, 2022, 12:49 am
  #1777  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
There have already been endless discussions here on this topic, where it was suggested that AY should break up the long-haul voucher into four vouchers and if pax want, can use two of those to upgrade to PE or all four to J
Steve_Hun is offline  
Old Feb 2, 2022, 1:49 am
  #1778  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Originally Posted by Steve_Hun
There have already been endless discussions here on this topic, where it was suggested that AY should break up the long-haul voucher into four vouchers and if pax want, can use two of those to upgrade to PE or all four to J
that would make sense though time will show if AY adopts this customer friendly method OR enhances where opportunity presents itself....
kauppias is offline  
Old Feb 2, 2022, 12:24 pm
  #1779  
mzt
 
Join Date: Feb 2022
Posts: 2
Originally Posted by finnishlad
Most of my upgrades go to waiting list but almost all are upgraded about 7-28 days before flight, especially BKK flights and they won't be full in next month.
Thank you for the answer! I'm still wondering about the upgrade with money (as opposed to points or vouchers, which I don't have) as it seems waitlisting for the upgrade with money track is not possible. Now also the single seat upgrade availability has disappeared, and the message I get is there are no upgrades available for this flight. Do you know if the upgrade with money option still tends to reappear closer to departure, if there are open seats? It's a bit of a silly pondering, but I'm thinking should I still keep part of my travel budget earmarked for a possible upgrade, or just let it go
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Old Feb 3, 2022, 11:57 am
  #1780  
 
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
IF I am flying USA to HEL to Europe can I use one LH certificate and one SH certificate so I am upgraded on both legs?
chitink is offline  
Old Feb 3, 2022, 12:00 pm
  #1781  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Yes, you can do this.
chitink likes this.
Jainzar is online now  
Old Feb 3, 2022, 8:43 pm
  #1782  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
So finally at T-37 I get the email Upgrade denied!

With J C D at 9 and only 12 seats in J selected...

"JONOTUSLISTALLE OLLUTTA KOROTUSPYYNTΦΔSI EI VOITU VAHVISTAA"

So waitlisted upgrade could NOT be confirmed and below it says due to reduced availability ... 😃😃😃

So a very valuable perk indeed, are they flooding the market with upgrades only to deny them even when half empty or are they going to sell them for cash at the airport? Crap service for sure...

Half tempted to just cancel and give up on going for LUMO 😃😃
kauppias is offline  
Old Feb 3, 2022, 11:44 pm
  #1783  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Ask at the airport, preferably as early as possible. They'll upgrade you if they have enough meals.
ffay005 is offline  
Old Feb 4, 2022, 12:19 am
  #1784  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Originally Posted by ffay005
Ask at the airport, preferably as early as possible. They'll upgrade you if they have enough meals.
i will be there early for other reasons anyways however just seems like really crap service to NOT upgrade a platinum when the cabin is clearly near empty...

Hence my comment above about considering the whole picture of going to LUMO....

I can totally understand denying if there are only 1-3 seats unsold as last min bookings can and do happen however with such low loads it seems like middle finger 🤷‍♂️😀
ffay005 and zxcv1 like this.
kauppias is offline  
Old Feb 4, 2022, 12:51 am
  #1785  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Originally Posted by ffay005
Ask at the airport, preferably as early as possible. They'll upgrade you if they have enough meals.
wow, do they really deny upgrade if meals not loaded? I know it happens sometimes on other airlines, but AY?
FFlash is online now  


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