Value ticket - buyer beware

Old Feb 19, 17, 2:03 pm
  #1  
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Value ticket - buyer beware

Finnair have silently raised the change fee for Value tickets. If you like me buy them with the notion of "I can always change it later" you may want to reconsider your ticket strategy. (If you buy them for the 100% points earning, then nothing changed so far)


On routes of interest to me the change fee on a value ticket has now gone from 50 to 120, a nice 140% price hike! I believe they still don't allow route change, so the 120 is for just changing date/time of flight. Plus fare difference of course.

Cancellation penalty is still 25%, so for tickets below 480 cancellation is financially a better option. Mind you, if you cancel and buy a new one, you are no longer tied to the same route (or Finnair, for that matter!) so cancellation may be the best option in even more cases.

On a side note, change fee for Business saver have been raised to 200 (a meagre 33% raise, how will they survive?!)
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Old Feb 19, 17, 2:23 pm
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Which destinations? HEL-SIN is (still) 50€, HEL-HKG is a meek 30€... Meanwhile HEL-CDG got a yet another hike to 36€. So more than HKG. Figures.
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Old Feb 19, 17, 2:44 pm
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EU-HEL-Asia (Japan excl) is 120€ in the 5-6 searches I've done:
CPH-CAN, OSL-BKK, ARN-SIN and so on.

EU-HEL is 65€ change fee and 50% cancellation penalty, example ARN-HEL, PRG-HEL
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Old Feb 19, 17, 2:51 pm
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HEL-ARN has 55€ change fee, so 10€ less than ARN-HEL.

So either they are in the middle of the update or they have launched a system where there are so many tiers of different change fees it is impossible to keep track of them.
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Old Feb 19, 17, 3:23 pm
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Thanks for the heads-up!

Seeing a constant 65€ on the intra-EU routes I normally tend to fly as well.

The sad part is that the lack of communication around it sounds just about right these days.
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Old Feb 20, 17, 12:22 am
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Originally Posted by intuition View Post
On a side note, change fee for Business saver have been raised to 200 (a meagre 33% raise, how will they survive?!)
I noticed this too...however the change fee for the cheaper Business campaign fares is still 150, figure that.
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Old Feb 20, 17, 12:55 am
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Originally Posted by intuition View Post

On routes of interest to me the change fee on a value ticket has now gone from 50 to 120, a nice 140% price hike!
I did not even check the change fee while buying, my value ticket to DEL has change fee 150!!!
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Old Feb 20, 17, 1:01 am
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Thumbs down

I guess AY really needs to hire a new director of communications!

Seems like ALL news is communicated to customers ATLEAST 14 days late
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Old Feb 20, 17, 3:41 am
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Hmmm. Really bad news. Sounds like I have to start following the company policy and buy cheapest and buy new ticket if necessary.
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Old Feb 20, 17, 3:54 am
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Originally Posted by lento View Post
I did not even check the change fee while buying, my value ticket to DEL has change fee 150!!!
Originally Posted by kauppias View Post
I guess AY really needs to hire a new director of communications!

Seems like ALL news is communicated to customers ATLEAST 14 days late
Yeah, it is pretty badly done. First they market the ticket types, a bundling of services with names for easy recognition among customers. Then they alter the bundle without telling.

There has been no communication AFAIK. The new pricing is hidden when you purchase the ticket and you won't know it unless you click "Show me more about ticket types". And why would you do that when you have been taught for several years what the Value bundle is?
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Old Feb 20, 17, 4:25 am
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Originally Posted by lento View Post
I did not even check the change fee while buying, my value ticket to DEL has change fee 150€!!!
EU-BKK/PVG-EU in I (restricted business) comes also with a 150€ change fee.

(weirdly of the OTAs only priceline was able to book what matrix priced out)
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Old Feb 20, 17, 10:39 am
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Originally Posted by Courmisch View Post
Which destinations? HEL-SIN is (still) 50, HEL-HKG is a meek 30... Meanwhile HEL-CDG got a yet another hike to 36. So more than HKG. Figures.
Screw that. I was referring to the extra cost of Value from Basic/Light. I misunderstood the top post.
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Old Feb 20, 17, 1:47 pm
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Strangely the value ticket I just bought today for HEL-ARN-HEL in March is the same €55 change and 50% cancellation in both directions! As are the HEL-ZUR-HEL I'm looking at the week afterwards... From memory nearly all of my EU and non-EU SH flights recently have been this.
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Old Feb 20, 17, 3:12 pm
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It seems they have applied a tiered mode and different routes have different fees, based on what they think they can get away with on each market. It is not the flight segment that decides, it is the home country of the fare.
HEL-ARN-HEL is 55€ fee while ARN-HEL-ARN is 65€ fee.
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Old Feb 22, 17, 9:56 am
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Ah I see, I thought you meant the HEL-ARN leg was €10 less than ARN-HEL for a HEL-ARN-HEL, which wasn't what I was seeing... So Helsinki residents pay less than other EU countries for changes now? Strange!
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