31570324

So no registration necessary? That's good news, even we can't tell them anymore as they are in flight now. Next news maybe in 9 hours.

flyingeph12

intuition

Where are these to be found?

31570324

If there are those, I would guess that at least one is working at the Check-In during Check-In time for China bound flights.

cistavoda

Finavia has chinese staff selling trinkets in the tax free maze!
But seriously, I've seen helper staff hanging around Gate 32 at a special round desk.

31570324

That's what intuition wrote before, but that's no Finnair Staff.

ffay005

31570324

Just checked their reservation online and saw, that Finnair rebooked them to AY1421, which depart tomorrow morning 08:30 from HEL to HAM.

intuition

OK, I never go there so I wouldnt know.
They would be difficult to get hold of during transfer though.
Actually, a few years ago I asked finnair exactly this. Can you assist a mono ling chinese elder during transfer. They were oblivious to the request and solution but at least put in a SSR in the ticket. Of course no one showed up at the gate to assit and pax was left to own devices.

Point is, people are reporting improvements but Finnair should advertise their transfer service if they indeed offer one.

r2d2

Have I understood correctly that when an airline reroutes a passenger to another carrier, the airlines that actually fly the passenger only get what the passenger originally paid for the rerouted segments? So the original airline only loses revenue and for the receiving airline it's usually a bad deal, as on average reroutes are longer than the original routing (but OTOH the reroutes on last minute come on seats that would have otherwise been empty, so it might not be a bad deal after all).

If this is correct, I wonder why airlines are so reluctant on proactive reroutings, especially in cases where they become liable for EC261.

31570324

No that's not correct. The airline that reroute the passenger will only pay a discounted fare to the new carrier, but not the same they earned for the journey. And of course they would lose money, if they reroute to other airlines, as they have to pay the other airline while they likely can't sell the empty seat on their own plane again to anyone else.
And there are no big benefits for them if they reroute specially chinese pax. I guess most chinese will not try to get the 600€ compensation, because they even don't know about it and the airline doesn't inform about it, so they would just avoid to pay a hotel and food for them if they would reroute them.
If it would be a western pax, they would maybe show a different behavior, as it could happen that these pax book tickets for another flight to the destination and ask them for reimbursement which could be expensive for them.

ylefin

This is pretty good isnt it? 600 euros per person, a nice overnight with dinner in Helsinki after a long flight and early flight next day to Hamburg.

31570324

Well for me it would be great, but for them not really. There was no staff at the bridge, so they had to go to transfer desk. There they got a hotel voucher and new boarding passes. They got a voucher for the scandic aviacongress incl. dinner and breakfast, and had to take a shuttle bus. There was no chinese speaking staff available for them, not at the transfer desk, and nowhere else. So now they are waiting for another chinese passenger which also missed his connection (not to HAM) to send them to the bus station and get them to the correct shuttle bus. At least the managed to use the Wifi.
Btw. they had to pick up their luggage.

intuition

Wouldn't that be the multi-lingual support point that Finavia buys from Li Zhouyan (as mentioned in post 2037 ? So neither Finnair staff nor primarily there to facilitate transfers.

ylefin

Well, if all this is so difficult, maybe your relatives should not travel at all? At least not without a group or without someone travelling with them and helping. Of course I understand your concern.