Finnair newbie questions thread (flame-free)
Aug 6, 2018, 2:07 am
#1411
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,954
When your original flight is on AY (I haven't had any other case) then you can ask CS to do a ORC and they will hand it further to the right department. Points will usually be credited earliest 14 days after the original flight.
Aug 6, 2018, 6:44 am
#1412
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
I'm looking to take an acoustic guitar in a hardcase to HEL-SIN in J. I emailed CS asking if the FA's can put the guitar into a closet but I only received a copy-paste answer from the web pages (has to fit to overhead bins of under the seat (in J, really?)). I'm sitting in the minicabin as I have a friend in Y, thus limited overhead bins. I'm sure it wouldn't fit even if there was enough space... Any experiences?
Aug 6, 2018, 10:42 am
#1413
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
So how does ORC work when involuntarily rerouted onto another OW? Do they wipe the reroute points and add the original points? PEK-HEL AY Value rerouted to PEK-LHR-HEL BA S, I got just slight over half the points I should have.
And for the sake of curiosity, what happens if the original ticket is not on 105-stock even though the missed flight is marketed by AY?
And for the sake of curiosity, what happens if the original ticket is not on 105-stock even though the missed flight is marketed by AY?
Aug 6, 2018, 11:32 am
#1414
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 952
Here's an excerpt from the Finnair Plus rules:
3.12
Points are granted for Finnair flights canceled or delayed for technical reasons (including reroutings made for the above-mentioned reasons) provided that the member has a ticket (AY code on the ticket) and a confirmed seat for the flight in question. In the event of force majeure, such as cancellation of a flight due to weather conditions or for other reasons beyond the control of Finnair, no points are granted. Neither are points granted when a rerouting has occurred due to force majeure or for other reasons beyond the control of Finnair. If a Finnair flight is delayed (due to force majeure or another reason) and if a member therefore misses a flight operated by a Finnair partner, no points are granted to the member for the partner airline’s flight.
3.13
If the flight is operated by an airline other than Finnair, no points are granted for a flight canceled or delayed for a technical reason (including reroutings made for the above-mentioned reasons). Neither are points granted if the flight is delayed or cancelled due to force majeure or for other reasons beyond the control of the a partner. Neither are points granted when a rerouting has occurred in the event of force majeure or for other reasons beyond the control of a partner. Changes made in these flights, such as reroutings or cancellations of flights, do not make the members eligible for Finnair Plus points under any circumstances.
3.12
Points are granted for Finnair flights canceled or delayed for technical reasons (including reroutings made for the above-mentioned reasons) provided that the member has a ticket (AY code on the ticket) and a confirmed seat for the flight in question. In the event of force majeure, such as cancellation of a flight due to weather conditions or for other reasons beyond the control of Finnair, no points are granted. Neither are points granted when a rerouting has occurred due to force majeure or for other reasons beyond the control of Finnair. If a Finnair flight is delayed (due to force majeure or another reason) and if a member therefore misses a flight operated by a Finnair partner, no points are granted to the member for the partner airline’s flight.
3.13
If the flight is operated by an airline other than Finnair, no points are granted for a flight canceled or delayed for a technical reason (including reroutings made for the above-mentioned reasons). Neither are points granted if the flight is delayed or cancelled due to force majeure or for other reasons beyond the control of the a partner. Neither are points granted when a rerouting has occurred in the event of force majeure or for other reasons beyond the control of a partner. Changes made in these flights, such as reroutings or cancellations of flights, do not make the members eligible for Finnair Plus points under any circumstances.
Aug 6, 2018, 1:07 pm
#1416
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 952
Aug 7, 2018, 12:36 am
#1418
Join Date: Jun 2014
Location: HEL
Programs: AY+ Gold (OWS)
Posts: 528
So how does ORC work when involuntarily rerouted onto another OW? Do they wipe the reroute points and add the original points? PEK-HEL AY Value rerouted to PEK-LHR-HEL BA S, I got just slight over half the points I should have.
And for the sake of curiosity, what happens if the original ticket is not on 105-stock even though the missed flight is marketed by AY?
And for the sake of curiosity, what happens if the original ticket is not on 105-stock even though the missed flight is marketed by AY?
Aug 9, 2018, 5:41 pm
#1419
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
I'm looking to take an acoustic guitar in a hardcase to HEL-SIN in J. I emailed CS asking if the FA's can put the guitar into a closet but I only received a copy-paste answer from the web pages (has to fit to overhead bins of under the seat (in J, really?)). I'm sitting in the minicabin as I have a friend in Y, thus limited overhead bins. I'm sure it wouldn't fit even if there was enough space... Any experiences?
Aug 10, 2018, 5:19 am
#1420
Join Date: May 2016
Location: BLL
Programs: AY+ Platinum, SK Gold, HHonors Silver
Posts: 405
I’ve brought a painting in a frame and a Balinese temple door into the plane, as well as a half-meter seahorse from driftwood and other weird items. There’s always been a solution, both in Y and J. I’m sure a guitar in J will be fine and can be stored in the Y closet.
Aug 13, 2018, 7:36 am
#1422
Join Date: Sep 2016
Location: HEL
Programs: AY+ Platinum
Posts: 103
I recently visited OSL lounge and noticed there was also a Premium part. They did not proactively quite me (Platsku, travelling on Y class) there so I wonder is it really only for ”Business and First class only” as it was written in the sign (no mention about Emeralds). Anyway the ”normal side” of the lounge was nice as well. 😀
Aug 13, 2018, 10:57 am
#1423
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
I recently visited OSL lounge and noticed there was also a Premium part. They did not proactively quite me (Platsku, travelling on Y class) there so I wonder is it really only for ”Business and First class only” as it was written in the sign (no mention about Emeralds). Anyway the ”normal side” of the lounge was nice as well. 😀
Last edited by lento; Aug 13, 2018 at 11:28 am
Aug 15, 2018, 7:27 pm
#1424
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,735
I'm looking at a HEL-BKK-HEL ticket that AY.com sells for €573. It's "Campaign" and AY.com tells me I earn 25 %. However, Matrix shows fare basis as R0PF2FI and booking code R, Economy Class Promotional Fares. According to the calculator on the AY site, R earns 50 % when there's no ticket type but 25 % when there's a ticket type.
However, usually campaign fares fall into W, which always earns 25 %, no matter whether there's a ticket type or not.
So how many points will I earn for this R Promotional, 25 % or 50 %?
However, usually campaign fares fall into W, which always earns 25 %, no matter whether there's a ticket type or not.
So how many points will I earn for this R Promotional, 25 % or 50 %?
Aug 15, 2018, 9:34 pm
#1425
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
I'm looking at a HEL-BKK-HEL ticket that AY.com sells for €573. It's "Campaign" and AY.com tells me I earn 25 %. However, Matrix shows fare basis as R0PF2FI and booking code R, Economy Class Promotional Fares.
So how many points will I earn for this R Promotional, 25 % or 50 %?
So how many points will I earn for this R Promotional, 25 % or 50 %?
Fare family: ECOCMP so it's lovely 25%.
