Finnair newbie questions thread (flame-free)
Jan 16, 2018, 1:57 pm
#1006
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
I just booked a ticket for myself, mass tourism is already 2 years ago, and tried to book award tickets for my kids. I checked online and there is award availability, but when calling the plat line they had to waitlist.
is the award availability for kids different than for others, or is it platinum availability?
is the award availability for kids different than for others, or is it platinum availability?
Jan 16, 2018, 8:51 pm
#1007
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 254
Dumb question but I want to be sure to maximize my points earned... if I use a gift voucher from Finnair customer service to pay for part or all of my ticket will I still earn points normally as if I had paid with credit card?
Jan 17, 2018, 9:05 am
#1009
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
Flying AY for the first time next month on the LED-HEL-HKG route as an RJ OWE....just for a change from S7/RJ/CX and just would like to ask a few questions;
1) The LED sectors are operated by Norra's ATR72s. Am I right in understanding that everyone gets complimentary hot drinks + blueberry juice+ 1x alcoholic drink as an OWE
2)I managed to get a seat in Economy Comfort (FAQ says that we have to call, but I somehow managed to do in online). I understand it, we get 1-hour free wifi as Economy Comfort pax, but the AY+ Platinums get free wifi for the whole flight. Does this apply to non-AY Emeralds too?
3) Any general recommendations on the seat selection in Y+?
Thanks a lot in advance for your advice!
1) The LED sectors are operated by Norra's ATR72s. Am I right in understanding that everyone gets complimentary hot drinks + blueberry juice+ 1x alcoholic drink as an OWE
2)I managed to get a seat in Economy Comfort (FAQ says that we have to call, but I somehow managed to do in online). I understand it, we get 1-hour free wifi as Economy Comfort pax, but the AY+ Platinums get free wifi for the whole flight. Does this apply to non-AY Emeralds too?
3) Any general recommendations on the seat selection in Y+?
Thanks a lot in advance for your advice!
1) The F/A announcement on the LED>HEL sector mentioned that "if you are hungry, you can try our Sky Bistro".... not sure if it's a standard announcement, or if there really was anything on offer. I just asked for a coffee, so perhaps I should try and ask on the return sector.
2)No free wifi (the system said I am not eligible after I entered my seat number and the surname), so I purchased the access for EUR19. The wifi was really slow and did not work 2 out of 9 hours. Not sure if it was a technical issue, or if it's the norm. The wifi on CX A350's works perfectly.
3)I got 25C and it helped that the 2 adjacent seats were open. The Comfort cabin probably had less than 10 pax, in comparison with Y, which was almost full. I think I am going to stick with 25C for the return sector too.
Thanks again Finnair guru's for the help and answers. I will surely write a brief post about AY from a newbie's perspective after I get back from HKG!
Jan 19, 2018, 5:39 am
#1010
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Anyone with experience of SQ interlining the baggage at SIN through to AY if connecting to AY in BKK on 2 separate tickets? I assume that I will still need to collect the boarding passes at BKK but hopefully at the transfer desk without clearing customs because the custom lines can get really long.
AY fares are much lower when originating from BKK. Problem is the only OW carrier that flies SIN-BKK is Cathay and they only have one timing a day. SQ has more timings which fit the AY BKK-HEL 2355hr flight a lot better.
AY fares are much lower when originating from BKK. Problem is the only OW carrier that flies SIN-BKK is Cathay and they only have one timing a day. SQ has more timings which fit the AY BKK-HEL 2355hr flight a lot better.
Jan 19, 2018, 11:04 pm
#1011
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
@Rami Tamimi - if the free wifi will not work on the return, ask the FA for a voucher, no need for paying.
Jan 20, 2018, 6:08 am
#1012
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
@Rami Tamimi - if the free wifi will not work on the return, ask the FA for a voucher, no need for paying.
Jan 20, 2018, 12:12 pm
#1013
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
Jan 20, 2018, 12:31 pm
#1014
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat (OWE)
Posts: 493
You will be declined if trying to access wifi and cabin crew will see if you have paid for your seat or not.
Somewhat confusing, indeed but No money = no Wifi
Jan 21, 2018, 5:29 am
#1015
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
To be more precise: 1 hour free wifi is applicable only if you have purchased the Economy Comfort seat, not if you have been moved there during check-in or gate processing.
You will be declined if trying to access wifi and cabin crew will see if you have paid for your seat or not.
Somewhat confusing, indeed but No money = no Wifi
You will be declined if trying to access wifi and cabin crew will see if you have paid for your seat or not.
Somewhat confusing, indeed but No money = no Wifi
Regarding the skybistro on the LED>HEL route. As I was seated in the last row, I saw they had some snacks on the trolley, as well as the mobile POS on the front of the trolley.... so apparently they do have alcohol on this sector?! I did not bother asking on the 10 AM flight.
Jan 21, 2018, 7:01 am
#1016
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
This happened to me now twice and I could see the same pattern with a few other passengers.
When flying in AY economy comfort as Platinum with an AA flight number the system does not provide complimentary WiFi with your last name + seat number.
The cabin crew did give a code when I asked for it.
When flying in AY economy comfort as Platinum with an AA flight number the system does not provide complimentary WiFi with your last name + seat number.
The cabin crew did give a code when I asked for it.
Last edited by Aviating; Jan 21, 2018 at 7:11 am
Jan 21, 2018, 8:50 am
#1017
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
This happened to me now twice and I could see the same pattern with a few other passengers.
When flying in AY economy comfort as Platinum with an AA flight number the system does not provide complimentary WiFi with your last name + seat number.
The cabin crew did give a code when I asked for it.
When flying in AY economy comfort as Platinum with an AA flight number the system does not provide complimentary WiFi with your last name + seat number.
The cabin crew did give a code when I asked for it.
Jan 22, 2018, 2:11 am
#1019
Join Date: Sep 2017
Programs: AY*PL, TK*ELPL, AF*PL, HH*Diam, MR*Plat
Posts: 48
Hi all, quick question regarding upgrade vouchers: I'm 5000 Tier Points away from Plat and still have 3 upgrade vouchers left. Should get Plat by mid-February so I'm wondering what happens to the existing upgrade vouchers: are they "replaced" by the ones I get as Plat, or do they remain in my account in addition to the ones I'm supposed to get as Plat? (That is, of course, assuming that the switch from Gold to Plat actually gets you vouchers.)
Jan 22, 2018, 4:01 am
#1020
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Hi all, quick question regarding upgrade vouchers: I'm 5000 Tier Points away from Plat and still have 3 upgrade vouchers left. Should get Plat by mid-February so I'm wondering what happens to the existing upgrade vouchers: are they "replaced" by the ones I get as Plat, or do they remain in my account in addition to the ones I'm supposed to get as Plat? (That is, of course, assuming that the switch from Gold to Plat actually gets you vouchers.)