Finnair newbie questions thread (flame-free)
May 2, 2019, 4:05 am
#2101
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 1,827
Noob questions:
1) At what stage are prepaid internet vouchers provided? Is it onboard or are my browser skills just insufficient?
2) Although I've prepaid for access, I see that Finnair Plus Platinum are offered it gratis anyway. Does that also apply to any Oneworld Emerald?
1) At what stage are prepaid internet vouchers provided? Is it onboard or are my browser skills just insufficient?
2) Although I've prepaid for access, I see that Finnair Plus Platinum are offered it gratis anyway. Does that also apply to any Oneworld Emerald?
May 3, 2019, 2:18 am
#2103
Join Date: Feb 2017
Location: TLL
Programs: AY+ Plat, TK Elite
Posts: 233
Re the "Should AY staff speak Mandarin" discussion - AY shouldn't optimise, but they could, if they'd want to be customer centric (in a good way, not "enhancing" way).
Last edited by juhanh; May 3, 2019 at 8:16 am
May 3, 2019, 5:24 pm
#2105
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 1,827
Unfortunately, it only works with a single device and is not transferable to other devices as far as I can tell, so choose your device wisely!
May 3, 2019, 5:39 pm
#2106
Join Date: Aug 2006
Location: In the sticks
Programs: VS FC Gold, BA EC Gold, Amex Centurion, EK Gold, ex-G-ATVK driver
Posts: 1,827
I can also offer some notes and data points on prepaying for Champagne. The crew had already chilled my prepaid bottle of Bollinger reasonably well (I prefer it not too chilled) and it was brought over to me early on in the flight without me asking. The first couple of fill ups were offered in good time but after that I found I had to pop to the galley, although I am sure the call bell would have worked just fine too.
May 4, 2019, 2:33 am
#2108
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
It's still quite early – on the other hand these are flights in the high season and probably will not get very cheap at all.
May 5, 2019, 11:58 am
#2109
Join Date: Aug 2009
Location: Germany
Posts: 1,244
I don't really see why Finnair should optimize for a non-English speaking customer traveling alone (or with only like customers). In my experience, Chinese (and before them, Japanese) usually travel either in organized tours or with at least one group member capable of some English. In fact, I think it is rather common that elder Chinese tourists are accompanied abroad by their adult children or children-in-laws, specifically because of language issues.
Finnair accepted the claim and promised to pay the 600€/pax within a day or two. That's really fast and I didn't expect that.
My parents in law also said, that there was a lot UK bound tourist stranded in HEL with the same flight. These people had to stay within the terminal, as they doesn't had a Schengen Visa. So at least my parents in law doesn't made that experience.
May 6, 2019, 6:13 am
#2110
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 254
Newbie level question from a not so newbie flyer...
I bought light (hand baggage only) tickets for 2 family members traveling without me r/t OUL-HEL-LAX in Light economy but upgraded them successfully to J thanks to AY. Will they get J checked baggage allowance? I think it is 2 bags each in J? I assume so but want to be 100% sure before they start packing. And if I gift one of them a gold card would they get J allowance of + 1 extra even though the original ticket was HBO?
I bought light (hand baggage only) tickets for 2 family members traveling without me r/t OUL-HEL-LAX in Light economy but upgraded them successfully to J thanks to AY. Will they get J checked baggage allowance? I think it is 2 bags each in J? I assume so but want to be 100% sure before they start packing. And if I gift one of them a gold card would they get J allowance of + 1 extra even though the original ticket was HBO?
May 6, 2019, 6:44 am
#2111
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
Newbie level question from a not so newbie flyer...
I bought light (hand baggage only) tickets for 2 family members traveling without me r/t OUL-HEL-LAX in Light economy but upgraded them successfully to J thanks to AY. Will they get J checked baggage allowance? I think it is 2 bags each in J? I assume so but want to be 100% sure before they start packing. And if I gift one of them a gold card would they get J allowance of + 1 extra even though the original ticket was HBO?
I bought light (hand baggage only) tickets for 2 family members traveling without me r/t OUL-HEL-LAX in Light economy but upgraded them successfully to J thanks to AY. Will they get J checked baggage allowance? I think it is 2 bags each in J? I assume so but want to be 100% sure before they start packing. And if I gift one of them a gold card would they get J allowance of + 1 extra even though the original ticket was HBO?
Last edited by FlyeBye; May 6, 2019 at 7:04 am
May 6, 2019, 7:23 am
#2112
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Based on that, I would say each bag can be up to 32 kg, incl. the one coming as a Gold card benefit as the passenger in question will be travelling in Business Class.
May 6, 2019, 8:22 am
#2114
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
My point is that the vast majority of such traveler will be part of a group with at least one person capable of communication - whether that's an organized tour or a private party - and/or they will be visiting a relative and can use a phone number for emergencies.
Attempting to cater to Chinese (or really any other nationality) traveling alone and not grasping any English seems both vain and uneconomical to me.
May 6, 2019, 8:54 am
#2115
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
One more thing: sometimes (regardless of whether it's upgraded or paid J), the App shows me 4 bags, sometimes 3, sometimes 2. I suppose the app includes the +1 bag in that amount, but why it varies that much, I don't know. So I'd say without the Gold gift, prepare for 2 bags, but it could be more, too.
Right now I have DEL 4 bags (upgraded), DEL 4 bags (paid), LHR 3 bags (award), LAX 2 bags (upgraded). I had paid flights to and from JFK last week, and I think that was 4 bags as well (paid), but I'm not 100 % sure.
My tip: ask them to download the App and check the allowance there. It seems to be the most reliable source.
Right now I have DEL 4 bags (upgraded), DEL 4 bags (paid), LHR 3 bags (award), LAX 2 bags (upgraded). I had paid flights to and from JFK last week, and I think that was 4 bags as well (paid), but I'm not 100 % sure.
My tip: ask them to download the App and check the allowance there. It seems to be the most reliable source.