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Finnair newbie questions thread (flame-free)

Finnair newbie questions thread (flame-free)

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Old Jan 13, 19, 6:29 am
  #1801  
 
Join Date: Jun 2015
Programs: AY+, SK EB
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Originally Posted by SuloL View Post
2. You can upgrade any cash tickets as well as normal redemptions. But don't use points to pay for a part of your flight.
[...]
4. Yes, except maybe those combinations of cash+points (someone more knowledgeable may confirm this)
5. IMO, You should absolutely NEVER use points as a method of co-payment (i.e. points + money). Just booked a flight and had a bit of fun to see what AY values those points at: I could've used 400k points and gotten less than 900€ off the ticket price. For that, I can redeem 2.5 roundtrips in J. You can also waitlist for awards.
2 & 4 & 5: Booking class X (award ticket & points + money offer) is upgradable by vouchers. If you buy a regular ticket and pay a part with your points then you should (not tested) hold a regular ticket with an earning booking class. And that is upgradable by vouchers and points.

Concerning the price comparison: please be aware that award tickets are flexible while cheap Y and also J tickets are not.

The best reference for any questions regarding upgrades is The Big Upgrade Thread.
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Old Jan 13, 19, 8:51 am
  #1802  
 
Join Date: Jan 2012
Location: HEL
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Originally Posted by Jainzar View Post
If you buy a regular ticket and pay a part with your points then you should (not tested) hold a regular ticket with an earning booking class. And that is upgradable by vouchers and points.
Are you sure? Is this different than the cash + points offering that earn zilch?
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Old Jan 13, 19, 8:58 am
  #1803  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
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Originally Posted by remymartin View Post
Is this different than the cash + points offering that earn zilch?
Yes, Any Seat Award is like 100% in cash paid ticket. Cash+points offers earn 0.
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Old Jan 14, 19, 5:59 am
  #1804  
 
Join Date: Jun 2017
Posts: 51
Hi, we booked a codeshare flight on British Airways.

Dublin - HEL - Osaka in business with Finnair, back on BA.

First flight ever on Finnair. We would like to select our seats. but it tells us we can not?

Any ideas or suggestions on how to select our own seats?

on the Dublin - Hel flight, it assigned us 1A & 1C.

thank you.
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Old Jan 14, 19, 6:22 am
  #1805  
 
Join Date: May 2017
Programs: AY Plat, HH D, BW DS
Posts: 187
Originally Posted by Mike_Smith View Post
Hi, we booked a codeshare flight on British Airways.

Dublin - HEL - Osaka in business with Finnair, back on BA.

First flight ever on Finnair. We would like to select our seats. but it tells us we can not?

Any ideas or suggestions on how to select our own seats?

on the Dublin - Hel flight, it assigned us 1A & 1C.

thank you.
Finnair seat selection on codeshare flights is just a big black hole. We've been complaining for a long time but nothing has been done. So don't get your hopes up about getting anything before OLCI opens.

You could try calling BA. With Finnair you're most likely out of luck unless you get an excellent agent. But please report back if you manage to get the seats one way or the other.
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Old Jan 14, 19, 8:06 am
  #1806  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
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How long does it usually take to get a response from the Platinum email address?
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Old Jan 14, 19, 8:08 am
  #1807  
 
Join Date: May 2011
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My last contact (missing points) was fixed and answered in 1hour 45 minutes.

IME, avoiding using a minority language has been beneficial for response times.
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Old Jan 14, 19, 8:32 am
  #1808  
 
Join Date: Nov 2013
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Originally Posted by EuroFlash View Post
How long does it usually take to get a response from the Platinum email address?
Varies a LOT. I am in frequent contact with them.
it can take days if complex issue or whatever
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Old Jan 14, 19, 8:40 am
  #1809  
 
Join Date: Mar 2018
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Originally Posted by FFlash View Post


Varies a LOT. I am in frequent contact with them.
it can take days if complex issue or whatever
Hmm alright, thanks! My points & segments wonít credit and itís preventing me from turning Plat. I filled out the retroclaim form and it said it would take 24 hours to credit, but still nothing....

it has been 4 days.

Flying to Bangkok this Friday and would be nice to enjoy Plat benefits.....
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Old Jan 14, 19, 9:54 am
  #1810  
 
Join Date: May 2012
Location: BRU/HEL
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Posts: 360
Try via chat. They were able to help me in a similar situation.
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Old Jan 14, 19, 10:14 am
  #1811  
 
Join Date: Jan 2012
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Originally Posted by Mike_Smith View Post
Hi, we booked a codeshare flight on British Airways.
...
First flight ever on Finnair. We would like to select our seats. but it tells us we can not?
Originally Posted by SuloL View Post
So don't get your hopes up about getting anything before OLCI opens.

You could try calling BA. With Finnair you're most likely out of luck unless you get an excellent agent.
I can't agree here. I've always managed to be able to push through seat selections on the phone with a Finnair agent.
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Old Jan 14, 19, 10:23 am
  #1812  
 
Join Date: Nov 2013
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Originally Posted by EuroFlash View Post


Hmm alright, thanks! My points & segments wonít credit and itís preventing me from turning Plat. I filled out the retroclaim form and it said it would take 24 hours to credit, but still nothing....

it has been 4 days.

Flying to Bangkok this Friday and would be nice to enjoy Plat benefits.....
in this kind of situation try the chat. Then if not helping, call plat line and insist them fixing it for you on the go. You will get access to them by explaining thay you are in fact now plat and not gold.
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Old Jan 14, 19, 8:07 pm
  #1813  
 
Join Date: Jan 2012
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Originally Posted by Mike_Smith View Post
Hi, we booked a codeshare flight on British Airways.

Dublin - HEL - Osaka in business with Finnair, back on BA.

First flight ever on Finnair. We would like to select our seats. but it tells us we can not?

Any ideas or suggestions on how to select our own seats?

on the Dublin - Hel flight, it assigned us 1A & 1C.

thank you.
I am not exactly sure if this is your situation, but I recently had an AY codeshare on BA (i.e., AY-marketed, BA-operated). I was able to get the BA PNR from an AY agent (you can call or use the chat) and then select my seats using BAís MMB.
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Old Jan 15, 19, 12:30 am
  #1814  
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Originally Posted by flyingeph12 View Post


I am not exactly sure if this is your situation, but I recently had an AY codeshare on BA (i.e., AY-marketed, BA-operated). I was able to get the BA PNR from an AY agent (you can call or use the chat) and then select my seats using BA’s MMB.
BA and AY have been using the same PNR since a couple of years now, though?
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Old Jan 15, 19, 7:50 am
  #1815  
 
Join Date: Jun 2017
Posts: 51
Originally Posted by flyingeph12 View Post


I am not exactly sure if this is your situation, but I recently had an AY codeshare on BA (i.e., AY-marketed, BA-operated). I was able to get the BA PNR from an AY agent (you can call or use the chat) and then select my seats using BAís MMB.
Can you please translate that into English? :-)

please and thank you.
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