May 12, 2018, 2:05 am
Last edit by: intuition
Official policy as it was published in 2017. My bolding to direct readers to the most commonly asked part. Do note wording 'allow'.
THROUGH CHECK-IN POLICY
Finnair takes care of passenger’s through check-in in all cases where the passenger has an agreement of carriage with Finnair and the through check-in is technically possible and is according to local instructions. This agreement of carriage requires that the passenger holds a Passenger Ticket and Baggage Check, or an electronic ticket, as defined in the Conditions of Carriage and issued by Finnair or on its behalf.
Passenger’s flight reservation (PNR) and flight ticket (single agreement with specific airline) are not always the same thing. Each ticket with different ticket number is an independent agreement of carriage with the ticketed air carrier. It is not possible to through check either passenger or baggage between separate flight tickets even if they are in the same PNR. Check-in is possible only to the final destination on each individual agreement of carriage (= flight ticket).
It’s important to remember that MCT (Minimum Connection Time) at each airport is based on the assumption that flights are booked on the same ticket and this way passenger and baggage may be through checked to the final destination. In case flights are on separate tickets, passenger has to collect baggage and recheck on the connecting flight at the transfer station thus MCT is no longer valid. Passenger shall be informed already at the time of reservation that check-in can be done only as far as Finnair has a contract of carriage with the passenger.
FINNAIR THROUGH CHECK-IN POLICY
Passenger and baggage shall be through checked to the final destination as indicated by the flight ticket, provided it constitutes one single agreement of carriage with Finnair. Finnair will provide through check-in for a journey ticketed in a single PNR; this includes segments ticketed separately but booked in the same PNR (and/or referenced in a single PNR during the time of booking).
In addition to the basic rule Finnair will allow through check-in of customer and baggage with separate tickets on separate PNRs on AY–AY (including AY franchising flights operated by Norra) connections when the transfer is within the Minimum Connection Time (MCT). For AY–AY connection flights on the separate PNRs have to be both marketed and operated by Finnair or Norra and flights ticketed on the 105-stock. The agent shall always inform the customer of the destination where the customer and his or her baggage are checked-in to.
THROUGH CHECK-IN POLICY
Finnair takes care of passenger’s through check-in in all cases where the passenger has an agreement of carriage with Finnair and the through check-in is technically possible and is according to local instructions. This agreement of carriage requires that the passenger holds a Passenger Ticket and Baggage Check, or an electronic ticket, as defined in the Conditions of Carriage and issued by Finnair or on its behalf.
Passenger’s flight reservation (PNR) and flight ticket (single agreement with specific airline) are not always the same thing. Each ticket with different ticket number is an independent agreement of carriage with the ticketed air carrier. It is not possible to through check either passenger or baggage between separate flight tickets even if they are in the same PNR. Check-in is possible only to the final destination on each individual agreement of carriage (= flight ticket).
It’s important to remember that MCT (Minimum Connection Time) at each airport is based on the assumption that flights are booked on the same ticket and this way passenger and baggage may be through checked to the final destination. In case flights are on separate tickets, passenger has to collect baggage and recheck on the connecting flight at the transfer station thus MCT is no longer valid. Passenger shall be informed already at the time of reservation that check-in can be done only as far as Finnair has a contract of carriage with the passenger.
FINNAIR THROUGH CHECK-IN POLICY
Passenger and baggage shall be through checked to the final destination as indicated by the flight ticket, provided it constitutes one single agreement of carriage with Finnair. Finnair will provide through check-in for a journey ticketed in a single PNR; this includes segments ticketed separately but booked in the same PNR (and/or referenced in a single PNR during the time of booking).
In addition to the basic rule Finnair will allow through check-in of customer and baggage with separate tickets on separate PNRs on AY–AY (including AY franchising flights operated by Norra) connections when the transfer is within the Minimum Connection Time (MCT). For AY–AY connection flights on the separate PNRs have to be both marketed and operated by Finnair or Norra and flights ticketed on the 105-stock. The agent shall always inform the customer of the destination where the customer and his or her baggage are checked-in to.
Finnair baggage on separate tickets after June 1, 2016 OW decision!?
Apr 20, 2022, 8:31 am
#138
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,661
For $82 I'd book the same ticket. Will be more than $82 if you have an IRROP and miss your connection thus forcing you to buy new tickets. I would not be traveling at all if $82 is an amount I need to worry about.
Jul 24, 2022, 8:44 am
#139
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Warning to anyone with separate tickets:
My sister and her husband were flying yesterday HEL-ARN and ARN-JFK on separate tickets. At HEL priority check-in desk they were unable (?) to through check their luggage all the way to JFK, so they had to collect them in ARN and check them in again. They had plenty enough time, so it was not a huge problem, but with a short connection is could have been an issue. On the return leg, they have two hours at ARN, so that could become an interesting ride... Obviously, tickets were AY issued and in AY stock, and flights under AY code, so seemingly all good.
They have been told the following:
Apparently, three different agents have tried to do it, but they could not (MCT was more than met). Not sure if this is a recent policy change (in May it was possible to through check a suitcase on ARN-HEL + HEL-BER route, between separate AY tickets), or simply incompetence of the check-in agents.
My sister and her husband were flying yesterday HEL-ARN and ARN-JFK on separate tickets. At HEL priority check-in desk they were unable (?) to through check their luggage all the way to JFK, so they had to collect them in ARN and check them in again. They had plenty enough time, so it was not a huge problem, but with a short connection is could have been an issue. On the return leg, they have two hours at ARN, so that could become an interesting ride... Obviously, tickets were AY issued and in AY stock, and flights under AY code, so seemingly all good.
They have been told the following:
The two tickets were bought at different times, so that is why it is not possible to through check the suitcase all the way to the final destination
Jul 25, 2022, 12:20 am
#140
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
"at different times" sounds like höpö, or do they actually mean they could have done it with 2 different tickets issued at the same time??
Anyway, if this is a (yet another) systematic change in capabilities it has zero upside for the airline. It just harms customer and their own business.So Finnair shorthaul does not interline with Finnair long haul... I guess the solution is to fly with a interline partner on the connecting flight.
Anyway, if this is a (yet another) systematic change in capabilities it has zero upside for the airline. It just harms customer and their own business.So Finnair shorthaul does not interline with Finnair long haul... I guess the solution is to fly with a interline partner on the connecting flight.
Jul 25, 2022, 12:47 am
#141
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,748
I have an upcoming LAX-ARN-HEL on separate tickets and will need to check a bag. I had counted on them being able to check it through to HEL. We’ll see.
How quick is ARN baggage delivery these days?
How quick is ARN baggage delivery these days?
Jul 25, 2022, 4:02 am
#143
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Platinum, TK Elite, HH Gold, Marriott Gold, IHG Platinum
Posts: 10
Flying HEL-SIN-KUL and back next month with HEL-SIN-HEL being AY and SIN-KUL MH and the return with SQ. Anyone know if the luggage will be checked through or not? Originally booked these on Finnair website as a single ticket with AY flight numbers and MH operated connections, but both of the SIN-KUL-SIN connections got cancelled and re-ticketed. Called AY and they changed the flights to MH610 for SIN-KUL and as there were no other options, SQ121 for KUL-SIN. This exact itinerary is currently sold for this route but those flights are all equipped with AY flight numbers(connections still operated by MH and SQ). Every flight seems to be on separate segments under the same booking which could create some issues?
Edit: Currently the connections on the ticket are both operated and marketed by MH and SQ respectively(no AY flight numbers).
Edit: Currently the connections on the ticket are both operated and marketed by MH and SQ respectively(no AY flight numbers).
Last edited by LentajanPoika; Jul 25, 2022 at 4:07 am Reason: Additional information
Jul 25, 2022, 4:19 am
#144
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,748
Baggage should work as everything is on one ticket. Boarding passes might not work but you don’t need to go landside at SIN to get a BP.
SIN can be strict. If you don’t meet their (covid) entry requirements, you cannot recheck your bag at SIN.
SIN can be strict. If you don’t meet their (covid) entry requirements, you cannot recheck your bag at SIN.
Jul 25, 2022, 4:35 am
#145
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
No experience with MH but there has been no problem in checking through luggage with MI, 3K, VN in the past and recently also on SQ.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Last edited by lento; Jul 25, 2022 at 4:49 am
Jul 25, 2022, 4:43 am
#146
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Jul 25, 2022, 5:39 am
#147
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Platinum, TK Elite, HH Gold, Marriott Gold, IHG Platinum
Posts: 10
No experience with MH but there has been no problem in checking through luggage with MI, 3K, VN in the past and recently also on SQ.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Jul 25, 2022, 11:12 am
#148
Join Date: Nov 2006
Posts: 73
So I just flew MIA-JFK-HEL-LHR and managed to get my bag checked through to LHR even though the last leg was on a separate ticket.
Initially the check-in agent said it wasn't possible but then her supervisor came across and showed her how to do it. I think what helped was that I was using the AA First-Class check-in area (as a Plat/OW Emerald) so no queues and a more "personalised" service.....not sure they would have spent so much time on me if I was at a regular check-in desk and didn't have status as the process took about 10 minutes to complete. Both the agent and her supervisor said they used to be able to check bags through on separate tickets but it was no longer allowed. I did highlight (in a very nice way!) that Finnair Platinum customer service had said for me to request this at check-in and I also said the connecting flights were both AY-operated, on 105 ticket stock and the connection time was several hours. At the end of the process, the agent thanked her supervisor and said she'd learnt something new!
So all worked well in the end although I would not be 100% confident of repeating this success in future....I think it really does depend on how knowledgable the agents/supervisors are and also having status.
Initially the check-in agent said it wasn't possible but then her supervisor came across and showed her how to do it. I think what helped was that I was using the AA First-Class check-in area (as a Plat/OW Emerald) so no queues and a more "personalised" service.....not sure they would have spent so much time on me if I was at a regular check-in desk and didn't have status as the process took about 10 minutes to complete. Both the agent and her supervisor said they used to be able to check bags through on separate tickets but it was no longer allowed. I did highlight (in a very nice way!) that Finnair Platinum customer service had said for me to request this at check-in and I also said the connecting flights were both AY-operated, on 105 ticket stock and the connection time was several hours. At the end of the process, the agent thanked her supervisor and said she'd learnt something new!
So all worked well in the end although I would not be 100% confident of repeating this success in future....I think it really does depend on how knowledgable the agents/supervisors are and also having status.
Jul 31, 2022, 3:11 pm
#149
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Warning to anyone with separate tickets:
My sister and her husband were flying yesterday HEL-ARN and ARN-JFK on separate tickets. At HEL priority check-in desk they were unable (?) to through check their luggage all the way to JFK, so they had to collect them in ARN and check them in again. They had plenty enough time, so it was not a huge problem, but with a short connection is could have been an issue. On the return leg, they have two hours at ARN, so that could become an interesting ride... Obviously, tickets were AY issued and in AY stock, and flights under AY code, so seemingly all good.
They have been told the following:
Apparently, three different agents have tried to do it, but they could not (MCT was more than met). Not sure if this is a recent policy change (in May it was possible to through check a suitcase on ARN-HEL + HEL-BER route, between separate AY tickets), or simply incompetence of the check-in agents.
My sister and her husband were flying yesterday HEL-ARN and ARN-JFK on separate tickets. At HEL priority check-in desk they were unable (?) to through check their luggage all the way to JFK, so they had to collect them in ARN and check them in again. They had plenty enough time, so it was not a huge problem, but with a short connection is could have been an issue. On the return leg, they have two hours at ARN, so that could become an interesting ride... Obviously, tickets were AY issued and in AY stock, and flights under AY code, so seemingly all good.
They have been told the following:
Apparently, three different agents have tried to do it, but they could not (MCT was more than met). Not sure if this is a recent policy change (in May it was possible to through check a suitcase on ARN-HEL + HEL-BER route, between separate AY tickets), or simply incompetence of the check-in agents.
Aug 3, 2022, 10:25 am
#150
Join Date: Aug 2022
Location: Finland
Programs: AY plat / OWE
Posts: 15
No experience with MH but there has been no problem in checking through luggage with MI, 3K, VN in the past and recently also on SQ.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Boarding pass had to be picked for return leg at SIN airside transfer lounge C. Person responsible for AY wil be there only about 3 hour before flight (in case you have long layover). Luckily, Quantas lounge let me in without BP.
Did you try Transfer lounge D if it have same service for Finnair by they ground service Dnata?
3h is same as Check In starting time at landside which restricts lounge time if QF or BA deny entry into lounge without BP.
Did you try entry into regular AY lounge in SIN operated by Dnata ("Marhaba" or something like that)?
And what was your trick to convince staff allow you to entry QF lounge?
Showed card/electronic card and itenary from application or something else?