This is no way, AY - things to improve [feedback thread]
Jun 23, 2019, 12:46 pm
#1081
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Why does Finnair keep changing my selected seats? For two flights scheduled in the next 2 months, without any equipment change. Moved without notice from 10A to 24A, and from 6C to 11C.
I went to check on MMB and moved back again to my original seats without any issue, they were available.... It’s a mystery to me why these seats just randomly change. Let’s see if they change again in the next few weeks.
I went to check on MMB and moved back again to my original seats without any issue, they were available.... It’s a mystery to me why these seats just randomly change. Let’s see if they change again in the next few weeks.
Jun 24, 2019, 12:01 pm
#1083
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Made a pre-order on my wife's flight, called CS to confirm it is possibile and then called preorder-line to confirm passenger change -> today got an email from preorder-team that because I was not in the passenger manifest, they cancelled my order.
Great Job on encouraging people to preorder...
Great Job on encouraging people to preorder...
Jun 25, 2019, 1:18 am
#1084
Join Date: Sep 2018
Location: HEL
Programs: AY+ Plat
Posts: 112
Why does Finnair keep changing my selected seats? For two flights scheduled in the next 2 months, without any equipment change. Moved without notice from 10A to 24A, and from 6C to 11C.
I went to check on MMB and moved back again to my original seats without any issue, they were available.... It’s a mystery to me why these seats just randomly change. Let’s see if they change again in the next few weeks.
I went to check on MMB and moved back again to my original seats without any issue, they were available.... It’s a mystery to me why these seats just randomly change. Let’s see if they change again in the next few weeks.
Jun 25, 2019, 2:57 pm
#1085
Suspended
Join Date: Jan 2014
Posts: 2,685
My friend's experiences on Finnair (as a non-status PAX) in the past 2.5 weeks:
HKG-HEL diverted to PEK, ultimately arrived about 26 hours late after taking off from PEK only to return to PEK. Luggage arrived 40 hours late. Compensation still pending.
HEL-RIX no problems
RIX-HEL takeoff delayed about 30-45 mins (not sure about arrival)
HEL-TXL no problems
TXL-HEL initially threatened to move her to the next flight because of overbooking, TXL staff claimed to be unable to check luggage to HKG via HEL on two separate AY bookings. in HEL at the baggage claim (arrivals services) she found out that indeed the bag had been tagged to HKG and she received a bag tag there.
HEL-HKG the bag doesn't show up. she calls them, they have no idea where it is. over the weekend, staff are unable to find the bag and for some reason unable to help on the weekend. Finally gets the bag 5 days late.
She won't be flying Finnair much again I think... I really hope they don't start pulling the typical AY crap on the EU261 and buying clothes claims..
HKG-HEL diverted to PEK, ultimately arrived about 26 hours late after taking off from PEK only to return to PEK. Luggage arrived 40 hours late. Compensation still pending.
HEL-RIX no problems
RIX-HEL takeoff delayed about 30-45 mins (not sure about arrival)
HEL-TXL no problems
TXL-HEL initially threatened to move her to the next flight because of overbooking, TXL staff claimed to be unable to check luggage to HKG via HEL on two separate AY bookings. in HEL at the baggage claim (arrivals services) she found out that indeed the bag had been tagged to HKG and she received a bag tag there.
HEL-HKG the bag doesn't show up. she calls them, they have no idea where it is. over the weekend, staff are unable to find the bag and for some reason unable to help on the weekend. Finally gets the bag 5 days late.
She won't be flying Finnair much again I think... I really hope they don't start pulling the typical AY crap on the EU261 and buying clothes claims..
Last edited by mpkz; Jun 25, 2019 at 4:52 pm
Jun 26, 2019, 2:22 am
#1086
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
TXL-HEL initially threatened to move her to the next flight because of overbooking, TXL staff claimed to be unable to check luggage to HKG via HEL on two separate AY bookings. in HEL at the baggage claim (arrivals services) she found out that indeed the bag had been tagged to HKG and she received a bag tag there.
Jun 26, 2019, 12:02 pm
#1087
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
Made a pre-order on my wife's flight, called CS to confirm it is possibile and then called preorder-line to confirm passenger change -> today got an email from preorder-team that because I was not in the passenger manifest, they cancelled my order.
Great Job on encouraging people to preorder...
Great Job on encouraging people to preorder...
But overall, given the change of passenger name was in the end clearly in their system, quite bad service on not even trying to contact the customer but just plainly cancelling the order (which wasn't just 3€ koristeluraappa).
Jun 27, 2019, 1:52 pm
#1088
Suspended
Join Date: Jan 2014
Posts: 2,685
No idea who it was... I guess it was less of a threat than "computer has picked the person with a connecting flight to be bumped and TXL staff are too incompetent to do anything about that"
Jun 28, 2019, 9:46 am
#1089
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Right now at HEL, there is one person serving the line for OWR and OWS, and absolutely no-one for OWE. Great service... Always love queueing...
Jun 28, 2019, 12:58 pm
#1090
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
CS via e-mail for plat customer is painfully slow. Got a reply today, almost 2 full business days after sending a request. But before that I had already given up on them and called, only to find platinum phone line had zero seconds wait.
Didn't they usually reply within hour(s) in the past?
Didn't they usually reply within hour(s) in the past?
Jun 28, 2019, 1:26 pm
#1091
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
CS via e-mail for plat customer is painfully slow. Got a reply today, almost 2 full business days after sending a request. But before that I had already given up on them and called, only to find platinum phone line had zero seconds wait.
Didn't they usually reply within hour(s) in the past?
Didn't they usually reply within hour(s) in the past?
Jul 12, 2019, 5:43 am
#1092
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Greetings from AY2.
Napue is no more, Arctic Blue has replaced it.
For some this might be „well done AY...“, depending on your preference.
Napue is no more, Arctic Blue has replaced it.
For some this might be „well done AY...“, depending on your preference.
Jul 12, 2019, 5:48 am
#1093
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
That´s at least for a month or so, the good thing it´s also Arctic Blue on SH now. (instead of Bombay or whatever).
For me Artic Blue was fine, I never liked all the greens and berries in the Naque.
Jul 12, 2019, 5:52 am
#1094
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
They serve Arctic Blue with bilberries.
Jul 12, 2019, 1:18 pm
#1095
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,282