This is no way, AY - things to improve [feedback thread]
Jan 29, 2019, 10:49 pm
#991
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
A couple of weeks ago there was no response to my upgrade request by the old email form in 5 days. I ended up calling in and the request was put right away on the waiting list. Upgrade eventually cleared about 4h before the departure (noted that from BP in the app).
Mar 27, 2019, 4:24 am
#992
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
Finnair sells tickets with I-I connection in Shanghai and even checks bags to the final destination. HOWEVER, it does not work and bags will always appear in carusel in Shanghai, where bags must be retrieved and re-checked on landside. Last time finnair check-in agent insisted to check luggage to final destination (no short check possibility), however, it was waiting for me in Shanghai 
This also keeps acceptable MCT quite high, since queue to TWOV-counter is sometimes quite long.
This also keeps acceptable MCT quite high, since queue to TWOV-counter is sometimes quite long.
Mar 27, 2019, 6:15 am
#993
Join Date: May 2017
Posts: 2,016
Finnair sells tickets with I-I connection in Shanghai and even checks bags to the final destination. HOWEVER, it does not work and bags will always appear in carusel in Shanghai, where bags must be retrieved and re-checked on landside. Last time finnair check-in agent insisted to check luggage to final destination (no short check possibility), however, it was waiting for me in Shanghai
If the bags are checked through to the final destination, how is the passenger supposed to know that the bags show up on the carousel in Shanghai, other than going to the carousel to check if the bags show up there? What happens if the passenger simply assumes that there is no reason to go landside, considering that AY told that the bags were checked through to the destination? I don't think I've ever taken a look at the carousel at a transit airport if I have reason to believe that the bags will go to the final destination.
Mar 27, 2019, 7:23 am
#994
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
On which routes does AY sell I-I connections in Shanghai?
If the bags are checked through to the final destination, how is the passenger supposed to know that the bags show up on the carousel in Shanghai, other than going to the carousel to check if the bags show up there? What happens if the passenger simply assumes that there is no reason to go landside, considering that AY told that the bags were checked through to the destination? I don't think I've ever taken a look at the carousel at a transit airport if I have reason to believe that the bags will go to the final destination.
If the bags are checked through to the final destination, how is the passenger supposed to know that the bags show up on the carousel in Shanghai, other than going to the carousel to check if the bags show up there? What happens if the passenger simply assumes that there is no reason to go landside, considering that AY told that the bags were checked through to the destination? I don't think I've ever taken a look at the carousel at a transit airport if I have reason to believe that the bags will go to the final destination.
Mar 27, 2019, 9:57 am
#995
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
On which routes does AY sell I-I connections in Shanghai?
If the bags are checked through to the final destination, how is the passenger supposed to know that the bags show up on the carousel in Shanghai, other than going to the carousel to check if the bags show up there?
If the bags are checked through to the final destination, how is the passenger supposed to know that the bags show up on the carousel in Shanghai, other than going to the carousel to check if the bags show up there?
Apr 1, 2019, 12:41 am
#996
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Had a pretty bad business class flight from AMS to HEL last Friday. Service was extremely slow, they started serving food about 1.5 hours after takeoff. When I finished my last bite it was only minutes until the seatbelt sign went on for approach. Purser was doing all sorts of other stuff such as collecting garbage from economy passengers. No proactive service such as topping up drinks. When food was finally served it was done on a dirty tray. Tomato sauce from the lasagna was everywhere. There was no dessert on the tray either and I thought they might would serve it later on do didn’t bother to ask. But no, nothing.
Then when I wifi in the beginning in the flight and disconnected for later use, my wifi wouldnt connect anymore later in the flight. Saying I had used all my minutes already. I asked the purser what to do and she told me she was unable to help me as she didn’t have vouchers. Shouldn’t they have these available at all times?
Some things I mentioned above can happen in isolated cases, but everything altogether is just called poor service so I did file a complaint for this.
Then when I wifi in the beginning in the flight and disconnected for later use, my wifi wouldnt connect anymore later in the flight. Saying I had used all my minutes already. I asked the purser what to do and she told me she was unable to help me as she didn’t have vouchers. Shouldn’t they have these available at all times?
Some things I mentioned above can happen in isolated cases, but everything altogether is just called poor service so I did file a complaint for this.
Apr 1, 2019, 12:50 am
#997
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
@EuroFlash vouchers on SH flights have been consistently unavailable as their tablets can't generate them. That's my experience, even though, I believe here on FT were some reports of having a voucher on SH flight issued.
Apr 1, 2019, 3:09 am
#998
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
My last Sat LHR-HEL has no wifi at all.
Apr 2, 2019, 1:13 pm
#1002
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Anyway I am a satisfied customer as Finnair has decided to compensate generously with points to get myself a new upgrade on a SH flight
Not for the wifi but due to the very bad experience in general concerning the food, wifi and service.
Last edited by EuroFlash; Apr 2, 2019 at 10:50 pm
Apr 21, 2019, 1:16 pm
#1003
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
This is sad how AY does not even know their own fleet.
https://www.finnair.com/fi/gb/flights/fleet
OH-LWM should be in upper category, 297 seats not 336 seats.
https://www.finnair.com/fi/gb/flights/fleet
OH-LWM should be in upper category, 297 seats not 336 seats.
Apr 22, 2019, 2:19 pm
#1005
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737