This is no way, AY - things to improve [feedback thread]
Sep 25, 2018, 4:58 am
#796
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Asiakaspalvelumme puhelinlinjat eivät toimi tällä hetkellä Suomen ja skandinaavian markkinoilla. Voit chatata kanssamme nettisivujen kautta tai soita takaisin myöhemmin. Pahoittelut tästä aiheutuneesta vaivasta.
Sep 25, 2018, 10:37 am
#798
Join Date: Dec 2015
Location: London
Programs: AY+, HH Gold
Posts: 161
This mimics my situation exactly. With Finnair I felt forced to alter my AY+ account to match the names I never use. This was done many years ago. It works, but is very odd, for instance when they call me and ask for "1.st firstname" and I go like "No, who is that?!... Oh, sorry yeah, that is me."
Sometimes the booking process slips up and I end up travelling with a booking with my calling name and while slightly troublesome, in the past it usually ended up well.
However, lately changes have been made in AY logics and if name on ticket isn't identical with AY+ account there are no seat selection perks, for instance. And probably no other perks either, including no points earned.
Just like you, I have also started to contemplate changing my legal name. This is how bad it has gotten.
However, I am not sure it would please Finnairs computers still. Do they only need LASTNAME FIRSTNAME to be correct or do they need all firstnames, identical an in correct order?
I could change the order of my names to
2.nd FIRSTNAME 3.rd FIRSTNAME 1.st FIRSTNAME LASTNAME
but there is not a very good ring to the combination and if they still need 3.rd and 2.nd name to be stated on AY+ account and ticket, then it is all in vain.
For even more fun, I would like to add my kanji-name (transcribed to latin aplhabet) to my first names. But I am afraid that my asian strategy is not compatible with Finnair...
Sometimes the booking process slips up and I end up travelling with a booking with my calling name and while slightly troublesome, in the past it usually ended up well.
However, lately changes have been made in AY logics and if name on ticket isn't identical with AY+ account there are no seat selection perks, for instance. And probably no other perks either, including no points earned.
Just like you, I have also started to contemplate changing my legal name. This is how bad it has gotten.
However, I am not sure it would please Finnairs computers still. Do they only need LASTNAME FIRSTNAME to be correct or do they need all firstnames, identical an in correct order?
I could change the order of my names to
2.nd FIRSTNAME 3.rd FIRSTNAME 1.st FIRSTNAME LASTNAME
but there is not a very good ring to the combination and if they still need 3.rd and 2.nd name to be stated on AY+ account and ticket, then it is all in vain.
For even more fun, I would like to add my kanji-name (transcribed to latin aplhabet) to my first names. But I am afraid that my asian strategy is not compatible with Finnair...
The problems arise when someone calls me by my official first name and I don't react. However, since moving to the UK I have essentially had to acquire an alter ego of Official First Name. I introduce myself with that in all official contexts, and this really only causes problems if I momentarily forget about it and introduce myself with my third name. (I once had a 10+ minute argument about picking up a parcel that required ID over this, until the person just gave up). Or when someone calls me and then does not believe me that while I answered with 3rd name, I am in fact Official First Name.
Now another problem altogether is that my three names + last name do not fit in most forms/cards where you have to give all names...
You'd think that there were so many different naming systems in different countries around that world that at least global companies/practices would allow for all sorts of variations.
Sep 25, 2018, 1:24 pm
#799
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
So what are you saying, you transferred 3x more points than you had? I understand the close down then....
Sep 26, 2018, 7:10 am
#800
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Called Plat line twice today. Wanted to change a full flex business ticket (D) by adding HEL stopovers to it. Was told that there is no D availability on the dates in question. I pointed out that for Plats availability is guaranteed in classes JCD but Janica was quick to point out that "this only applies to full flights". .... I then hung up, went online and changed the ticket to the date that I wanted in the first place. No price difference and was ticketed automatically into D on the day with supposedly no availability...
I then thought it would be a simple thing to change the long-haul segment to another date now that the SH was on the correct date. I even checked the availability from Expertflyer. I then did a dummy booking on AY website for those dates and it had the exact same price as my original ticket. Then I called Janica again.... I don't know what the hell they are doing at Kajaani. She put me on hold for 10 minutes to check things. Then I was told that those changes are not possible and a ticket with stopovers would be an extra 500€. Amazing.
Final result: Ended up canceling the whole ticket and booked a cheaper ticket (Business saver) as I no longer need the flexibility... What a load of rubbish. Everyone ended up wasting time and AY lost 400€ when I switched to the cheaper ticket.
</rant>
I then thought it would be a simple thing to change the long-haul segment to another date now that the SH was on the correct date. I even checked the availability from Expertflyer. I then did a dummy booking on AY website for those dates and it had the exact same price as my original ticket. Then I called Janica again.... I don't know what the hell they are doing at Kajaani. She put me on hold for 10 minutes to check things. Then I was told that those changes are not possible and a ticket with stopovers would be an extra 500€. Amazing.
Final result: Ended up canceling the whole ticket and booked a cheaper ticket (Business saver) as I no longer need the flexibility... What a load of rubbish. Everyone ended up wasting time and AY lost 400€ when I switched to the cheaper ticket.
</rant>
Sep 26, 2018, 9:07 am
#801
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
As far as I read LH has different availability in booking classes when booking a new ticket or changing a ticket. So when you have a P,Z or D booking class, you usually have to pay, even if your original booking class is available for new bookings. Sounds pretty much the same.
Sep 26, 2018, 9:32 am
#802
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Sep 26, 2018, 11:26 am
#803
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
So a "full flexible" ticket cannot be rebooked unless D is available. Sound to me like a ticket with heavy restrictions.
- Sorry sir, you bought a too expensive ticket.
Well done. The D ticket buyers are the right people to screw with insideous fineprint.
Oct 1, 2018, 11:35 am
#805
Join Date: Apr 2015
Location: Helsinki, Finland
Programs: AY+ Plat, TK *A Gold
Posts: 94
Oct 1, 2018, 11:39 am
#806
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Oct 2, 2018, 11:20 pm
#807
Join Date: Jun 2014
Posts: 231
I haven't received any points from my last 2 flights and retro claiming on web site does not work. Let's hope plat CS will fix the issue. (I also got points from some earlier flights incorrectly and it seems I will be a couple of thousand points short from that one, even though have contacted the CS a couple of times over this one.)
Oct 3, 2018, 1:24 am
#808
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
I haven't received any points from my last 2 flights and retro claiming on web site does not work. Let's hope plat CS will fix the issue. (I also got points from some earlier flights incorrectly and it seems I will be a couple of thousand points short from that one, even though have contacted the CS a couple of times over this one.)
For example I submitted a retro request last Friday and it posted today on my account. On the other hand getting my Royal Jordanian miles took around 2 months.
Oct 3, 2018, 9:14 am
#809
Join Date: Jun 2014
Posts: 231
What do you mean by "retro claiming on web site does not work"? How long has it been since you submitted your request? The process is very opaque, but generally speaking it works fine for AY tickets. Partner airlines are a different kettle of fish however.
For example I submitted a retro request last Friday and it posted today on my account. On the other hand getting my Royal Jordanian miles took around 2 months.
For example I submitted a retro request last Friday and it posted today on my account. On the other hand getting my Royal Jordanian miles took around 2 months.
Oct 4, 2018, 12:21 am
#810
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Have to again complain on the refunds..
Had a Norwegian flights booked with a very low price from their sale a while ago. Had to change plans and not to travel. Fine, on their page there is a simple form to fill and they'll refund you the taxes for the unused flight coupons without any fee. So from a ~60€ HEL-ARN r/t ticket I got paid 37,14EUR back in taxes to my credit card in less than a week.
Shame on you Finnair for your "50 EUR refund fee"!
Had a Norwegian flights booked with a very low price from their sale a while ago. Had to change plans and not to travel. Fine, on their page there is a simple form to fill and they'll refund you the taxes for the unused flight coupons without any fee. So from a ~60€ HEL-ARN r/t ticket I got paid 37,14EUR back in taxes to my credit card in less than a week.
Shame on you Finnair for your "50 EUR refund fee"!