This is no way, AY - things to improve [feedback thread]
#151
FlyerTalk Evangelist
Join Date: May 2011
Location: MMX (CPH)
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Currently there are plenty, they have released 4 seats on almost every flight to/from PEK. Instead, they have removed all availability to/from CAN.
#153
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Join Date: May 2011
Location: MMX (CPH)
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But there is not a single day all summer with avilability, so they released seats upon request (based on your tier status, I presume).
I have also recently upgraded CAN flights, so that is why I know.
I have also recently upgraded CAN flights, so that is why I know.
#155
FlyerTalk Evangelist
Join Date: May 2011
Location: MMX (CPH)
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Interesting!
I stopped monitoring CAN approx 10 days ago when my upgrade went through. Up until that point, zero flights had any official availability. Perhaps rev management forgot about the new destination, and when I requested, they decided to release seats for more flights.
I stopped monitoring CAN approx 10 days ago when my upgrade went through. Up until that point, zero flights had any official availability. Perhaps rev management forgot about the new destination, and when I requested, they decided to release seats for more flights.
#156
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 363
AY could stop selling entrances to their lounges at HEL. These lounges are already now packed during the rush hours!
It would make sense that AY Plats and Golds only could buy an entrance for a third person (sometimes we might travelling with more than one companion).
It would make sense that AY Plats and Golds only could buy an entrance for a third person (sometimes we might travelling with more than one companion).
#157
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Join Date: May 2011
Location: MMX (CPH)
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This is OT (not AY feedback) but it got me curious and I felt the need to tie up some loose ends.
Well, well, well. Looking back sometimes gives great insight:
On dec 29 I started to monitor upgrade space on CAN route. Not a single seat available on any flight.
During Jan and Feb I repeatedly check, and at no time does any upgrade space on any CAN flight appear.
On feb 21 there are still no seats on any flight to/from CAN. I request upgrade, AY responds "no seats are available" and I was waitlisted
On morning feb 22 there were still no seats available. During the day I was Confirmed from waitlist.
On feb 23 there were 4 seats available on most flights to/from CAN.
To me, it seems they forgot the newly opened CAN route, and when the first waitlist appeared, that triggered them to analyse the route and immediately release F seats.
On dec 29 I started to monitor upgrade space on CAN route. Not a single seat available on any flight.
During Jan and Feb I repeatedly check, and at no time does any upgrade space on any CAN flight appear.
On feb 21 there are still no seats on any flight to/from CAN. I request upgrade, AY responds "no seats are available" and I was waitlisted
On morning feb 22 there were still no seats available. During the day I was Confirmed from waitlist.
On feb 23 there were 4 seats available on most flights to/from CAN.
To me, it seems they forgot the newly opened CAN route, and when the first waitlist appeared, that triggered them to analyse the route and immediately release F seats.
#158
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Join Date: Jan 2008
Location: HEL
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#159
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 3,540
Not sure about lounge access Finnair Plus awards.
#161
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 363
Lounge access can be bought for 48 euros even for the rush hours (see here), for off-peak departures they sell it at a discount at 39 euros, if I remember correctly.



In the Schengen Lounge AY should anyway reserve the area behind to the dragons for AY Plats ja OWEs only. It is not correct that we do not find any seating, while Silvers and non-status pax are occupying all the seats.
#162
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 3,540
On the other hand, I may be AY+Plat and OWE right now, but I think I have no more rights to HEL lounge access as AY+Silver (flying AY code on AY metal) and OWS. I have used the Finnair lounge benefit as Silver way back many many times, and I would probably not have bothered with loyalty and maintaining status if it had not been for it.
You know, it works both ways. Some Sky Team Elite Plus and Star Alliance Gold fliers will argue that you and I should not be allowed to their their lounges, as we both seem to have done status matches.
#163
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 363
I do not wish to limit the access of Silvers, but just to have a separate area reserved for AY Plats and OWEs. IMHO that would make sense.
#164
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,640
On the other hand, I may be AY+Plat and OWE right now, but I think I have no more rights to HEL lounge access as AY+Silver (flying AY code on AY metal) and OWS. I have used the Finnair lounge benefit as Silver way back many many times, and I would probably not have bothered with loyalty and maintaining status if it had not been for it.
Same thing here... Currently Gold, "working" on achieving Platinum, and I think Silvers should be allowed to use AY lounges just the way it is right now (AY marketed and operated flight). It is a gateway drug

#165