Valtion pitkä leipä Will only get AY so far, they have already alienated some, and bad service and no promos will make some more jump the ship...


I really don't understand their logic?! I am sure they think they are on the right track 😀🤦

I would assume that AY’s logic is to minimize costs and to punish those how are travelling at the moment. Maybe… I think that they assume that their loyal customers won’t jump the ship and maybe they think that there is not competition at all from HEL. However in a hypotetical situation where QR/TK offers status matches some/many will start to think about jumping at least if their typical routes requires a layover anyway.

I have a feeling AF/KLM will grab quite a few with their decent prices and double tier point campaign, I most likely will go for Platinum with them since Finnair is not playing nice, nor do they seem to want to encourage me to go for LUMO anyways 😀😀😀

Grant you I am being influenced on this my a few AY Plats 😂🤦

I got email from .fi address this morning though...

QR301 DOH-HEL and QR302 HEL-DOH has been frequently packed for the past weeks according to ExperFlyer. Often the business cabin is full down to the last seat, and economy load factor around 90-95%.

In 2021 I've flown two business legs in the reversed herringbone config of their 787 and one ultra-long haul QSuite on their 777-300ER, and the service and experience truly are a product par excellence. They even made me the double bed of the quad in the middle as the J cabin was not full. Order anything from the menu at any time and as many times as you want - though they do run out of foods too as a result. I've had an ok experience with their CS, even though QR is infamous for being lovely in the air while terrible on the ground.

Qatar's network is quite nice, and the daily service to HEL makes QR an easy choice. On my ultra-long haul economy segment with them the crew went out of their way and approached me offering the opportunity of an empty 4-seater middle row nearby because I am OWE - this was so nice and I slept well.

For business travel from HEL AY's routes are kind of the only option.

For holidays QR offers so many destinations and the QSuite is just phenomenal. Their economy isn't bad either.

I just love how when I jump horses to AY, the program starts to not play nice. At this point, I'm just hoping that the lounges reopen by November since I have a five hour international layover at Helsinki.

Prio check-in closed in the evenings?
 

Tonight around 6 pm, none of the prio, plat, plat Lumo desks were open. Only special assistance desks work.

Not enough flights in the evening, they said. Not enough resources, they said…

Unacceptable, I say.

I’ve seen this many times recently. And the line to special assistance has been quite long actually so there are passengers who need the desks (plat, prio, whatever).

Currently I like to travel with physical boarding pass (it can be printed from the machines obviously but still some like to visit the desks) as it simply is much easier to give that and all the other paper work to anyone asking instead of changing between several different apps.

I haven’t flown AY much lately and this is the second time I see this. I haven’t seen this posted anywhere, but perhaps I’ve missed a post.

Is it even possible to upload certificates etc to AY? If not, one presumably must go to the desk very often.

I have a picture of the empty desks with a confused man, presumably waiting for the desk to open so he can check in. “Service Assistance” doesn’t really sound like check-in, which might explain why said person didn’t try to talk to someone else. There are no signs apart from “Closed”. How very unhelpful

Currently in chat with CS to get a simple change done to my award flight.

The agent takes forever to respond. Every time I type it takes 5 to 10 minutes for him to respond.

I’m in chat for over half an hour now (after a 20 min wait to speak with someone) and yet he has only managed to take my FP number and mention two times: “let me check please”

come on! How many customers are they serving at once?

Last week I waited 4h (!) until a human agent was available. Initially, I was nunber 6 in queue. I was under the impression there was only one agent working the chat.

4 hours is plain unacceptable!

After about one hour of taking with this human agent I decided to give up. I didnt get much further than the agent saying I already have an award booking for the same route. I could not be bothered to wait another 10 minutes for him to reply back to my response to that. Jesus christ….

For example to Zurich OLCI was possible but at the gate I had to show Covid certificate, Swiss arrival QR code and boarding pass. So for some it is three different apps on the phone and for some it is three different pieces of paper. No possibility to upload the documents before hand but the documentation is checked at the gate (at least that’s my experience to couple of destinations) and therefore no ”need” to go to the check in desk.

Use WhatsApp chat. I don't know how quick they are, because I often write at night when they're closed, but you can type everything at your leisure and they'll reply when they come to work. Works fine for me. The agents are Finnish and pretty good. In the web chat you may end up with some Bulgarian outsourced guy who has maybe seen an airplane once in his life.

Afaik the WhatsApp number was not sent to everyone.

Also, Bulgarian outsourced guy has always been helpful and professional.