Nov 4, 2015, 9:05 am
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
!!
bold= new cabin
!!
A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9
Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhäkki config.
Complete seatmap and layout of config 1 can be found HERE and config 2 is here.
Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.
As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.
For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.
Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.
On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.
In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.
Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.
In-Flight Entertainment
IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95€ per hour, 11,95€ per three hours or 19,95€ for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.
Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.
In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.
There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.
More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD
Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.
!!
bold= new cabin
!!
A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9
Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhäkki config.
Complete seatmap and layout of config 1 can be found HERE and config 2 is here.
Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.
As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.
For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.
Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.
On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.
In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.
Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.
In-Flight Entertainment
IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95€ per hour, 11,95€ per three hours or 19,95€ for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.
Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.
In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.
There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.
More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD
Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.
Finnair A350 XWB master thread
Jan 27, 2018, 9:08 pm
#1066
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Yeah, I was comparing the first J section between dors 1 and 2 because it is of equal size on both carriers' planes. It's more difficult to compare the minicabin since the wall between J and Y can be pretty much anywhere.
Jan 28, 2018, 3:53 am
#1067
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
I flew QR's A359's for the first time now. Tears nearly came to my eyes, when I compared them to AY's 359. Yes, those (AY) could also have the same (similar) interior, same seats (!), same ambience.
I don't know how it's in the back of the bus, how those compare, but the front on QR sadly runs circles around the AY hard product. I don't even bring up the soft product in this thread.
I know that AY doesn't do benchmarking to competitors (they said so) but they really, really should. I did TXL-SIN which is of course also AY's important route (EU-Asia) and after this, I have to say I'd see little reason to fly via HEL if I were Günther Berliner*. Both legs on widebodies (777 & 359) Also the price was very user friendly - 1,5k€ in C.
* a bit shorter, 1,5+11 hrs vs 6+8 hrs. The lounge experience is also, hmm different.
I don't know how it's in the back of the bus, how those compare, but the front on QR sadly runs circles around the AY hard product. I don't even bring up the soft product in this thread.
I know that AY doesn't do benchmarking to competitors (they said so) but they really, really should. I did TXL-SIN which is of course also AY's important route (EU-Asia) and after this, I have to say I'd see little reason to fly via HEL if I were Günther Berliner*. Both legs on widebodies (777 & 359) Also the price was very user friendly - 1,5k€ in C.
* a bit shorter, 1,5+11 hrs vs 6+8 hrs. The lounge experience is also, hmm different.
Jan 28, 2018, 8:02 am
#1070
Join Date: May 2016
Location: GLA
Programs: BAEC Bronze
Posts: 143
Since its short haul isn't the product different - no noise cancelling headphones for example?
Jan 28, 2018, 9:09 am
#1072
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Yes, I'm painfully aware that they are not the same seats. Painfully, because the QR outfitting of the cabin shows in real life,how the front of the same bus can also be outfitted.
Jan 28, 2018, 9:56 am
#1073
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,264
There are no noise cancelling headphones by the house even in the Biz class on that route, just the minuscule earplugs. Plats get those seats automatically even for the cheapest light tickets (not that I would buy such a ticket - but value). I do not know if lesser mortals can pay to be seated in the Eco comfort.
Jan 28, 2018, 2:20 pm
#1074
Join Date: May 2016
Location: GLA
Programs: BAEC Bronze
Posts: 143
There are no noise cancelling headphones by the house even in the Biz class on that route, just the minuscule earplugs. Plats get those seats automatically even for the cheapest light tickets (not that I would buy such a ticket - but value). I do not know if lesser mortals can pay to be seated in the Eco comfort.
But you don't know?
I mean I know it's mostly a cargo flight but that just seems unlikely. Sadly failed to buy the routing I was after today but if I manage to I'll find out.
Jan 28, 2018, 3:00 pm
#1075
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
So you think the 43 seats are for plats/OWE who buy economy tickets, and perhaps those in Y who want to pay separately for seating and choose a higher priced option for 3hrs with 4" extra leg room but don't want an exit row seat...?
But you don't know?
I mean I know it's mostly a cargo flight but that just seems unlikely. Sadly failed to buy the routing I was after today but if I manage to I'll find out.
But you don't know?
I mean I know it's mostly a cargo flight but that just seems unlikely. Sadly failed to buy the routing I was after today but if I manage to I'll find out.
Jan 28, 2018, 3:02 pm
#1076
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
Just so you know - "comfort" is not a separate ticket type, like a economy premium. It is just a separate seating in economy, and you pay a seat selection fee to get a comfort seat.
Jan 28, 2018, 9:57 pm
#1077
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
One observation I made over a few trips on the A350s, hopefully someone can shed more light on this.
The storage compartments on the new birds (dense configs) have been reduced to practically useless; unable to fit a 13" macbook, whereas it previously went in quite painlessly. The new models could barely take in the slippers, headphones and the amenity kit.
However, going back on my usual route, I noticed that the same lack of storage space was also present on the more prevalent 2-cabin J layout. Unfortunately I didn't catch the registration number of the aircraft. I wonder, if this is going to be a 350 fleet-wide enhancement with the new seats, or did I just encounter one of the latest 2-cabin J birds with slightly updated seat frames.
Has anyone made any observations on this?
The storage compartments on the new birds (dense configs) have been reduced to practically useless; unable to fit a 13" macbook, whereas it previously went in quite painlessly. The new models could barely take in the slippers, headphones and the amenity kit.
However, going back on my usual route, I noticed that the same lack of storage space was also present on the more prevalent 2-cabin J layout. Unfortunately I didn't catch the registration number of the aircraft. I wonder, if this is going to be a 350 fleet-wide enhancement with the new seats, or did I just encounter one of the latest 2-cabin J birds with slightly updated seat frames.
Has anyone made any observations on this?
Jan 28, 2018, 10:34 pm
#1078
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Interesting that they try to get more money out of a Comfort seat, that comes with no amenities, than seats that have lots of extra leg room.
Jan 29, 2018, 1:11 am
#1079
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
I guess it was too much work for then to have a separate seatmap. I don't know why they don't offer wifi on shorthaul (that seems like an easy thing to do). NOw it is just money for nothing.
Jan 29, 2018, 1:13 am
#1080
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
One observation I made over a few trips on the A350s, hopefully someone can shed more light on this.
The storage compartments on the new birds (dense configs) have been reduced to practically useless; unable to fit a 13" macbook, whereas it previously went in quite painlessly. The new models could barely take in the slippers, headphones and the amenity kit.
However, going back on my usual route, I noticed that the same lack of storage space was also present on the more prevalent 2-cabin J layout. Unfortunately I didn't catch the registration number of the aircraft. I wonder, if this is going to be a 350 fleet-wide enhancement with the new seats, or did I just encounter one of the latest 2-cabin J birds with slightly updated seat frames.
Has anyone made any observations on this?
The storage compartments on the new birds (dense configs) have been reduced to practically useless; unable to fit a 13" macbook, whereas it previously went in quite painlessly. The new models could barely take in the slippers, headphones and the amenity kit.
However, going back on my usual route, I noticed that the same lack of storage space was also present on the more prevalent 2-cabin J layout. Unfortunately I didn't catch the registration number of the aircraft. I wonder, if this is going to be a 350 fleet-wide enhancement with the new seats, or did I just encounter one of the latest 2-cabin J birds with slightly updated seat frames.
Has anyone made any observations on this?