Finnair A350 XWB master thread

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Last edit by: flatlander
Wiki Link
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.














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Old May 14, 19, 4:43 pm
  #1246  
 
Join Date: May 2017
Programs: AY Lumo, HH D, BW DS
Posts: 395
Originally Posted by pswissoz View Post
Did you ask for this pillow specifically ? I am on AY 102 on Friday and wouldn't mind getting one of these "upgraded" pilllows.

Cheers from Brisbane,

Peter
I didn't ask for it specifically. Upon boarding my seat didn't have even a normal pillow, so asked for one, it was only delivered after the meal service. So it could be that the CC didn't either find a normal pillow or this was a silent apology for the 2h delivery time
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Old May 15, 19, 3:11 am
  #1247  
 
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
I was just asked on a recent fly (AY2) if I would like to test the new pillow. They only had one sample available according to the cabin crew.
mhle is offline  
Old May 15, 19, 5:11 am
  #1248  
 
Join Date: Mar 2016
Posts: 220
I was able to try it out last weekend on PVG-HEL. Huge improvement.

There were only two pillows, they were given to two people who the purser came to greet before the flight, I assumed it is a new plat benefit.
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Old May 15, 19, 6:34 am
  #1249  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, AA, BA, SK, DL, NT, WB + hotels
Posts: 6,951
Interesting to place 5 on LHR flight and 1 on LAX
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Old Jun 16, 19, 1:26 pm
  #1250  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBS, FB Silver, TK Gold, AB VIP
Posts: 40
Which seat to go for?

No upgrades available, so have to choose either 21A/C Econ. Comf. or 41A/C for two persons. Which one to go for or other good suggestions? LAX-HEL flight.
Finaviator is offline  
Old Jun 16, 19, 2:56 pm
  #1251  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG-P ALL/HH/IHG-D RR/NCH-G, BA/A3-G AF/ay-P, Octopus
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Originally Posted by Finaviator View Post
No upgrades available, so have to choose either 21A/C Econ. Comf. or 41A/C for two persons. Which one to go for or other good suggestions? LAX-HEL flight.
As a general rule, I find eco comfort much more quiet than at the back of the bus. 41 has more leg room, if that's really important.
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Old Jun 16, 19, 3:01 pm
  #1252  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBS, FB Silver, TK Gold, AB VIP
Posts: 40
Originally Posted by remymartin View Post
As a general rule, I find eco comfort much more quiet than at the back of the bus. 41 has more leg room, if that's really important.
Good point! Ofc NC headphones and amenity kit too 😉 Might still still try to queue for an upgrade.
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Old Jun 17, 19, 1:37 am
  #1253  
 
Join Date: Feb 2017
Location: SYD
Programs: AY+ Plat
Posts: 205
I usually go for 21C - a bit less legroom than an exit row, but wider aisle, so carts won't be bumping into you. Infront of the curtain so almost no foot-traffic and you can stand infront of your seat without being in anyone's (except a FA here and there) way. Screens and tables in the armrests so your neighbours hips physically can not spill over.
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Old Jun 17, 19, 1:48 am
  #1254  
 
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBS, FB Silver, TK Gold, AB VIP
Posts: 40
Originally Posted by juhanh View Post
I usually go for 21C - a bit less legroom than an exit row, but wider aisle, so carts won't be bumping into you. Infront of the curtain so almost no foot-traffic and you can stand infront of your seat without being in anyone's (except a FA here and there) way. Screens and tables in the armrests so your neighbours hips physically can not spill over.
Changed the seats to 21A and C 😁
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Old Jun 26, 19, 6:45 pm
  #1255  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, AA, BA, SK, DL, NT, WB + hotels
Posts: 6,951
Im currently in seat 1A. Am I imagining things or is this seat wider than the other seats? I feel my knees and legs have more room than in my usual 8L.
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Old Aug 12, 19, 5:19 am
  #1256  
 
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Plat basic
Posts: 342
Originally Posted by ffay005 View Post
Im currently in seat 1A. Am I imagining things or is this seat wider than the other seats? I feel my knees and legs have more room than in my usual 8L.
I've been once on 1H and it was definitely wider than other seats BUT it was also very short. I mean, I would say substantially (10-15cm) shorter than the other seats. So if you are less than 180cm, the 1st row is propably great. But for longer passengers, other rows are propably better.

Does anyone know, if any seat is wider than usual but still long enough on that plane?
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Old Aug 18, 19, 5:56 am
  #1257  
Original Poster
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 6,543
I feel noob to ask this now but first time I am facing this: fully booked flight (I had to take a work trip and last seat available) and waitlisted upgrade and preassigned 43L seat (forgot to change the seat before requesting upgrade so now it is not possible to change the Y seat)

Given that 42L is the preferred seat on LWA etc but how are the row numbers on marsuhkki versions? I am planning to call platline to change seat but need to know preferred ones. AY has only the LWA type seatmap on website and I did not found marsuhkki config

Xiexie!
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Old Aug 18, 19, 6:03 am
  #1258  
 
Join Date: Nov 2012
Location: HEL
Programs: LH SEN, DL Platinum, BA GGL, AY Platinum, IHG Diamond Amb, HH Diamond
Posts: 513
Originally Posted by FFlash View Post
I feel noob to ask this now
Good you realised that.

https://www.finnair.com/go/2019.8-63...WL)seatmap.jpg
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esledo is offline  
Old Aug 18, 19, 7:06 am
  #1259  
Original Poster
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 6,543
Originally Posted by esledo View Post
Thanks!
Seems I do need to improve my navigation skills.
42L assigned now through CS. Ooh how I hate to hear sorry sir, bus cabin is sold out, but there are lot of room in Y, hopefully you can catch a free row at least. Crossing fingers someone cancels J tix and frees up an upgrade for me
Luxury problem, fixed date etc, no chance to modify
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Old Aug 18, 19, 8:38 am
  #1260  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 3,469
On an Y-oversold flight, I wouldn't have waitlisted an upgrade, but bet on platinumhood-induced op-up.

Of course, that only applies to Y-hardened fliers like me.
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