Old Nov 4, 15, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.








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Finnair A350 XWB master thread

Old Jan 29, 16, 8:48 am
  #106  
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Oops, total scr*w-up on my behalf!
Zodiac aerospace it is, however, I think the seats are from the UK branch.
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Old Jan 30, 16, 2:56 pm
  #107  
 
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I have row 1L booked at present - is this a "good" seat or should I choose row 2?

Any thoughts please?
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Old Feb 6, 16, 1:42 am
  #108  
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Originally Posted by Courmisch
Ah but this is Finnair. They are always on-time as we all know (especially their HEL-HKG service). So by definition, if they are late, then it is exceptional and no compensation is due. Or something.
AY 90 delayed by 45 minutes from BKK-HEL on 4 FEB causing me to miss my connection to LHR on AY 833. They put me on AY 995 leaving 90 minutes later. What irks me was that it was what I originally wanted to book but due to married segment rule I was not able to book it. Caused me breathlessness (asthma) to run from aircraft through security and then to be told to go through the loooong hallway to Transfer 3... (Really? Why can't I get this done at the lounge?)...Not to mention that I had to call to rearrange for my car pickup.

AY should allow longer connections for all A359 flights. Its a new aircraft, its winter... and well, they should know better.
Guy Betsy is offline  
Old Feb 6, 16, 9:57 am
  #109  
 
Join Date: Sep 2010
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Originally Posted by JoWa
https://sites.google.com/site/a350xw...roduction-list

This website has always been accurate and updated daily if nothing else announced. But now either the authors died or there is a very serious problem with the A350 program:

- By a desperate delivery on New Years Eve they managed to deliver 14
planes in 2015, with continous promises of ramping up production. (Back log
is now approx 760 planes..)
- Only one plane, OH-LWD is slated for January delivery.
- That plane has only 1 test flight, while none has been delivered with less
than 4 test flights.
- Furthermore, that plane has been sitting on its ... in flightline since 1,5
months without a flight.
- Theoretically, AY no 5, QR no 8 and SQ no 1 could be delivered in February,
but AY 5 has only 1 test flight, on Jan 7, which is the only test flight carried
out this year. QR 8 and SQ 1 have zero...
- On top of that, there seem to be serious realiability issues with AY no 2 and
3, suggesting that 4 test flights are not enough.

Anyone has more information about this?
I just must repeat myself; What the heck is going on??

Not one single A350 delivered this year, and just three testflights.
And OH-LWD has now been sitting for more than two months since its maiden flight, OH-LWE one month.

And no one seem to know any explanation, as late as in January Airbus said they still hope to deliver 50 A350s this year.

Did these AY planes take to the skies with toilets missing, and still no loos available?
Have AY unpaid bills in TLS??
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Old Feb 6, 16, 10:43 am
  #110  
 
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FWIW, OH-LWF says "rework"
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Old Feb 6, 16, 11:08 am
  #111  
 
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Originally Posted by Guy Betsy
Caused me breathlessness (asthma) to run from aircraft through security and then to be told to go through the loooong hallway to Transfer 3... (Really? Why can't I get this done at the lounge?)
You can't get it done at the lounge because AY has decided it's a good idea to outsource all the lounge staff and not to train them to do anything but smile and take your empty plates to the kitchen. You can't even print a boarding pass or change a seat, let alone make changes to your reservation. In fact, the lounge agents might never have set foot on an airplane that's the impression I got today when I entered the Schengen lounge. A passenger was asking the agent how much hand baggage he can carry.
Agent: "Oh, I'm sorry but I don't know".
Pax: "Well, could you at least tell me how many pieces I can take as carry on?"
Agent, now clearly annoyed: "I really don't know"
Me: "One piece and a laptop bag"
They both thanked me but I'll bet the agent will answer "I don't know" to the next passenger asking the question. Instead if simply finding out or at least remembering what she got to know today...
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Old Feb 6, 16, 11:17 am
  #112  
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Originally Posted by ffay005
You can't get it done at the lounge because AY has decided it's a good idea to outsource all the lounge staff and not to train them to do anything but smile and take your empty plates to the kitchen. ...
Oh, they are trained to do one more thing! If you nicely tell them that the coffee machine have run out of milk they know how to put the "Machine is broken" sign up!
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Old Feb 8, 16, 2:35 am
  #113  
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Originally Posted by JoWa
I just must repeat myself; What the heck is going on??

Not one single A350 delivered this year, and just three testflights.
And OH-LWD has now been sitting for more than two months since its maiden flight, OH-LWE one month.

And no one seem to know any explanation, as late as in January Airbus said they still hope to deliver 50 A350s this year.

Did these AY planes take to the skies with toilets missing, and still no loos available?
Have AY unpaid bills in TLS??
They are busy getting the first SQ A359 ready: http://www.flightradar24.com/data/airplanes/f-wzfu
oliver2002 is offline  
Old Feb 8, 16, 2:52 am
  #114  
 
Join Date: Sep 2010
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Originally Posted by oliver2002
They are busy getting the first SQ A359 ready: http://www.flightradar24.com/data/airplanes/f-wzfu
Yeah, a key account is always a key account...
So probably the testpilots that shouldve been testing AY planes were instead called to final assembly line to bolt stuff on to the SQ plane.
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Old Feb 8, 16, 3:41 am
  #115  
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Maybe SQ is content flying with rickety seats and witout toilets...
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Old Feb 8, 16, 4:25 am
  #116  
 
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Just noticed my booking LHR-HEL-BKK in March has changed with both LHR-HEL and HEL-BKK legs originally being operated by the A350 has now switched to a A343 with 6 abreast in J operating the LHR-HEL leg and the A350 still on the HEL-BKK leg.

I'm not bothered as its my first time flying with AY and I like to try out the different products/planes on offer.

I presume this is down to the delayed deliveries and operational difficulties they seem to be having with the A350s currently.
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Old Feb 8, 16, 8:16 am
  #117  
 
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I just got A350 changed to A330 on HEL-HKG route next month. (They also changed the return leg SIN-HEL to A340.)
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Old Feb 8, 16, 8:19 am
  #118  
 
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HEL-HKG looks like it has been pushed back to April 5.

Last edited by illico; Feb 8, 16 at 8:23 am Reason: ...
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Old Feb 8, 16, 11:00 am
  #119  
 
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Just heard that PEK-HEL on 19th March is now an A340. Although it still shows as an A350 on the seatmap in the PNR. Guess they're playing catch-up with that type of thing.
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Old Feb 8, 16, 11:31 am
  #120  
 
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Originally Posted by illico
HEL-HKG looks like it has been pushed back to April 5.
Now first 350-service to HKG is 16MAR.
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