Old Nov 4, 15, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.








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Finnair A350 XWB master thread

Old Jan 5, 16, 10:17 am
  #46  
 
Join Date: Jan 2016
Location: HEL
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Does anyone have information when HEL-HKG will start with A350. I have a flight in mid February, what are the chances that it will be with a A350?
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Old Jan 5, 16, 2:15 pm
  #47  
 
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Originally Posted by Aisle_
Does anyone have information when HEL-HKG will start with A350. I have a flight in mid February, what are the chances that it will be with a A350?
Finnair is selling Feb 1st AY69 and Feb 3rd AY70 onwards operated by an A350, but do they have enough aircraft?
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Old Jan 6, 16, 9:28 pm
  #48  
HJP
 
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OH-LWC took AY89 to BKK yesterday and arrived under 30 minutes late. But now it seems to have some problems in BKK and AY90 will be late again, if not cancelled. Yesterday AY90 was over 5 hours late (OH-LWB).
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Old Jan 7, 16, 8:38 am
  #49  
 
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Originally Posted by Lappe
Finnair is selling Feb 1st AY69 and Feb 3rd AY70 onwards operated by an A350, but do they have enough aircraft?
OH-LWD and OH-LWE have both had test flights around Toulouse in the last couple of weeks, so I would imagine they will be delivered soon.

(OH-LWE is up there right now actually, under its current registration F-WZFR: http://www.flightradar24.com/AIB01FR/8789ccd )
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Old Jan 8, 16, 11:33 pm
  #50  
 
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The source is not the most reliable one, but I suspect this still holds true. http://mvlehti.net/2016/01/07/finnai...ista-myohassa/ It claims that 22 of all 27 A350 flights in 2016 have been delayed.

Are other operators facing similar difficulties to AY? What's the main problem here?

I flew BKK-HEL two days ago, and when I chose the flight several months ago, I had a choice between an early morning A350 and an 11 am A340. Chose the latter mostly because of the more convenient departure time, and now I'm really glad I did!
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Old Jan 9, 16, 2:37 am
  #51  
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"Not the most reliable one", understatement of the year? ;-) My assumption is that everything "reported" by that site is a load of bollocks. And don't get me started on the politics/conspiracy theories of the owner.
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Old Jan 9, 16, 2:38 am
  #52  
 
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+1, SPBanker
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Old Jan 9, 16, 3:03 am
  #53  
 
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Originally Posted by SPBanker
"Not the most reliable one", understatement of the year? ;-) My assumption is that everything "reported" by that site is a load of bollocks. And don't get me started on the politics/conspiracy theories of the owner.
Well, if you don't like the source, check this thread at flightforum.fi http://www.flightforum.fi/forum/inde...,112223.0.html which gives the impression that most A350 flights are indeed late and many considerably so. Why are there so many delays, and does this only concern AY or other A350 operators as well?

I wouldn't mind reading about this, and hearing AY's side of the story, in the papers. But so far, I haven't seen any coverage. This is somewhat strange considering the fact that both Ilta-Sanomat and Iltalehti regularly publish these "our holiday was ruined and we sat for hours waiting and didn't know anything about anything" type of articles.
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Old Jan 9, 16, 4:28 am
  #54  
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Originally Posted by ffay005
Well, if you don't like the source, check this thread at flightforum.fi http://www.flightforum.fi/forum/inde...,112223.0.html which gives the impression that most A350 flights are indeed late and many considerably so. Why are there so many delays, and does this only concern AY or other A350 operators as well?
Oh, I don't doubt they have been late, especially with a more reliable source. Number of A350 operators is still small...
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Old Jan 9, 16, 7:30 am
  #55  
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Economy Comfort seats are similar as in economy class, but located in the 5 frontmost rows of Y and come with four inches more legroom. OWS/OWE members can select these seats for free.
May I ask the question.
Is there some empiric experience that non-AY OWS/OWE can select these Economy Comfort seats for free?
When can the seats be selected? After booking or at online checkin?
Do the passengers have to book the flight at finnair.com or are bookings through other OTA also fine?
If two passengers are booked into one reservation (and the second does not hold status) - does Economy Comfort cost money for the second person?
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Old Jan 9, 16, 7:51 am
  #56  
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Originally Posted by ffay005
Well, if you don't like the source, check this thread at flightforum.fi http://www.flightforum.fi/forum/inde...,112223.0.html which gives the impression that most A350 flights are indeed late and many considerably so. Why are there so many delays, and does this only concern AY or other A350 operators as well?
...

Well, it might be that reality is catching up with the marketing. Finnair markets itself as a very punctual ("the most punctual") airline, when in fact their longhaul operation is not very punctual at all. So it might be that when someone is actually looking at statistics of a specific aircraft, they see the normal delays.

Anyway, no need to speculate. Because the numbers are out there. You just need to put the data together to see if Finnair's A350 are more delayed than others. Then of course one can speculate around the cause.


Data from the last 30 days. Comparison to AY's disadvantage, because AY has been operating their three first birds a lot less time than the others.










Last edited by intuition; Jan 9, 16 at 8:00 am
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Old Jan 9, 16, 7:52 am
  #57  
 
Join Date: Jun 2014
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Originally Posted by warakorn
May I ask the question.
Is there some empiric experience that non-AY OWS/OWE can select these Economy Comfort seats for free?
When can the seats be selected? After booking or at online checkin?
Do the passengers have to book the flight at finnair.com or are bookings through other OTA also fine?
If two passengers are booked into one reservation (and the second does not hold status) - does Economy Comfort cost money for the second person?
Finnair site states the following: You can select a seat free of charge in the following cases: ... You are a oneworld Emerald or Sapphire member (reservations through Finnair Customer service).
http://www.finnair.com/int/gb/flight...lect-your-seat

I am able to select my econ comfort seat online once I have been ticketed. It does not matter where the ticket was bought from. If it is AY ticket and tied to my AY+ account, then the selection is free on-line. I have been able to upgrade my travel companion free of charge on same PNR, however I am not sure if this would be the case fore OWS/OWE who has to upgrade through customer service.
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Old Jan 9, 16, 8:05 am
  #58  
HJP
 
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I am AA Platinum = OWS, and I can confirm that economy comfort seats are available for me for all long-haul flights. Its the same result if you book through OTA or AY. Seat selection is complimentary also for travel companions with same PNR. Most of my flights are for 2 persons but one of them is for 6 and no problem booking Economy comfort for all passengers for that one...

EDIT: It is also complimentary for codeshares, I have tried AA-ticketed HEL-MIA/JFK/ORD operated by AY. Just ask AA for AY PNR if you cant see it in your e-ticket.
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Old Jan 10, 16, 12:46 pm
  #59  
 
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Originally Posted by intuition
However, many longhauls depart late per SOP. AY has generous block time and don't care much about departing on time.
In addition to this, the A350 also flies faster than the A330 and A340. Are some of the flights still officially using the same departure times as before the aircraft was changed?

Seeing the percentage of on time arrivals would give us a much better picture.
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Old Jan 10, 16, 11:07 pm
  #60  
 
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Originally Posted by heatsink
In addition to this, the A350 also flies faster than the A330 and A340. Are some of the flights still officially using the same departure times as before the aircraft was changed?
No, BKK times were slashed 20 min in both directions, at least last time I checked.
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