Old Nov 4, 15, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.










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Finnair A350 XWB master thread

Old Mar 6, 16, 2:57 am
  #211  
 
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flying hkg-hel-zrh in april, looking forward to a nice experience in J class .
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Old Mar 6, 16, 3:14 am
  #212  
 
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Originally Posted by Raul2014
flying hkg-hel-zrh in april, looking forward to a nice experience in J class .
So You must be flying with A330.
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Old Mar 6, 16, 3:17 am
  #213  
 
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Originally Posted by OH-LGG
So You must be flying with A330.
no, the leg HKG -HEL is on the A350 !!
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Old Mar 6, 16, 3:33 am
  #214  
 
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No I was just kidding. Test it but don't expect too much.

I was looking forward also before my 1st A350 lh-flight but after 30 minutes on that flight I realized I'm missing A330/A340 single seat 2A, 4A or 6A so much.

350 J is a real downgrade.
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Old Mar 6, 16, 6:09 am
  #215  
 
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Originally Posted by OH-LGG
No I was just kidding. Test it but don't expect too much.

I was looking forward also before my 1st A350 lh-flight but after 30 minutes on that flight I realized I'm missing A330/A340 single seat 2A, 4A or 6A so much.

350 J is a real downgrade.
Sitting in HEL after flying comfortably in 2A from ICN on the A340.

Initially I was pleased that my BKK and HKG flights are A350 but not so much now!
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Old Mar 7, 16, 12:59 am
  #216  
 
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Here is an interesting trip report on the AY A350 from the One Mile as a Time blog

http://onemileatatime.boardingarea.c...s-review-a350/

The site also has reviews of the A340.
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Old Mar 7, 16, 1:49 am
  #217  
 
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Originally Posted by TravellerFrequently
Here is an interesting trip report on the AY A350 from the One Mile as a Time blog

http://onemileatatime.boardingarea.c...s-review-a350/

The site also has reviews of the A340.
My favourite comment under the review is:

good to see Kenneth from 30 Rock is apparently working for Finnair now
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Old Mar 7, 16, 3:03 am
  #218  
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It is interesting that he nailed the critique on the seat in sleeper position even when he didn't even try to sleep. (You can only sleep on one side, your legs won't fit if you face the aisle)
Also, he had all-on-a-tray service, and interestingly enough he nailed that one too, calling it an express service that you should be able to order separately, not being forced on having.

He also immediately noticed that there is no espresso-based coffee options. Perhaps a detail, but something that changed for the worse with the fleet renewal.

Good to see the snack bar being located in the galley. So it can be done properly. I guess we should all complain everytime they do it on top of 1A.
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Old Mar 7, 16, 3:16 am
  #219  
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Originally Posted by intuition
It is interesting that he nailed the critique on the seat in sleeper position even when he didn't even try to sleep.
This true of all the Zodiac Cirrus seats I've sat in. In fact, I personally have to sit in a seat angled to the left because I want to free up my right arm (I'm right-handed) for eating, working, etc. I'll take one of the middle pair seats before an available window seat on the right side of the cabin because of this.
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Old Mar 7, 16, 3:43 am
  #220  
 
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Originally Posted by Noelakonski
Were can i find a timetable for finnair A350-900 from singapore to helsinki and helsinki back to hongkong ?
SIN-HEL 5 per week (not flying Thu and Sat) 23:55-06:15 A359

HEL-HKG daily 23:55-15:30 A359

https://www.finnair.com/fi/fi/inform...ghts/timetable
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Old Mar 7, 16, 3:45 am
  #221  
 
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What happened to noelakonski's previous nicknames? All Banned ?
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Old Mar 7, 16, 4:36 am
  #222  
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Originally Posted by intuition

Good to see the snack bar being located in the galley. So it can be done properly. I guess we should all complain everytime they do it on top of 1A.
I'm posting this onboard AY96...snack bar is set out in front of 1D, 1H and 9D, 9H. I asked a crew member isn't that a safety hazard in case of turbulance. She replied this is how they are used to doing it so people can see it .
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Old Mar 7, 16, 4:44 am
  #223  
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Originally Posted by R2
I'm posting this onboard AY96...snack bar is set out in front of 1D, 1H and 9D, 9H. I asked a crew member isn't that a safety hazard in case of turbulance. She replied this is how they are used to doing it so people can see it .
Seats to avoid - anything in rows 1 and 9
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Old Mar 7, 16, 4:56 am
  #224  
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I'd suggest a formal complaint.

There can be no such a thing as "they usually do this" since
a) they never ever did this on A330, A340, B757, ... Caravelle... The only established routine is to present it in the galley.
b) the linked travel report clearly shows them doing it in the galley.

This new "routine" comes from the cabin planner at AY HQ didn't think about designing a galley that works for the service AY is providing (the snack bar) and the onboard staff is solving the problem by introducing a new concept.
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Old Mar 7, 16, 5:55 am
  #225  
 
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Originally Posted by intuition
It is interesting that he nailed the critique on the seat in sleeper position even when he didn't even try to sleep. (You can only sleep on one side, your legs won't fit if you face the aisle)
Thats the way I tried it, and it was not working out for me, didn t try the other way.
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