Old Nov 4, 2015, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.





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Finnair A350 XWB master thread

Old Feb 18, 2016, 7:47 am
  #151  
 
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The eternal pessimist in me can't not say: Which, of course, doesn't mean they would all leave HEL on time today...
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Old Feb 18, 2016, 8:24 am
  #152  
 
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This is FT. We can observe, comment or complain about whatever we like!

Whether the complaint is valid; that is another matter altogether!
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Old Feb 18, 2016, 9:14 am
  #153  
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Its old news. Narrowbody substitution are a very normal circumstance on the LHR route.
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Old Feb 18, 2016, 9:16 am
  #154  
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Originally Posted by LoungeEnthusiast
Wow, it seems all three A350s are returning back to HEL on time this afternoon. Must be the first time!
Must be a factory recall!
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Old Feb 18, 2016, 1:41 pm
  #155  
 
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Originally Posted by LoungeEnthusiast
Wow, it seems all three A350s are returning back to HEL on time this afternoon. Must be the first time!
And whats even more disturbing they all also left today *almost* on schedule
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Old Feb 19, 2016, 5:21 am
  #156  
 
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Originally Posted by LoungeEnthusiast
Wow, it seems all three A350s are returning back to HEL on time this afternoon. Must be the first time!
Originally Posted by vehamala
And whats even more disturbing they all also left today *almost* on schedule
Something is very much wrong now: the same is happening today as well!!! Finnair is now in desperate need to get those two birds just sitting idle in TLS quickly not to lose already earned reputation of having A350s always severely late, perhaps those new ones could get them back to the known pattern of good delays!
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Old Feb 19, 2016, 7:47 am
  #157  
 
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Originally Posted by Purjelentaja
Something is very much wrong now: the same is happening today as well!!! Finnair is now in desperate need to get those two birds just sitting idle in TLS quickly not to lose already earned reputation of having A350s always severely late, perhaps those new ones could get them back to the known pattern of good delays!
Had a French pilot on LWA today. Airbus is running the show now?
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Old Feb 19, 2016, 9:41 am
  #158  
 
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Originally Posted by cistavoda
Had a French pilot on LWA today. Airbus is running the show now?
Oh, that would be quite something. I didn't think the delays were related (at least directly) to the flying crew not being able to operate the plane...
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Old Feb 19, 2016, 1:00 pm
  #159  
 
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Originally Posted by cistavoda
Had a French pilot on LWA today. Airbus is running the show now?
Not actually, it's just that due to the extensive pilot training required with a new airplane type AY is running low on qualified A350 instructors to run the show. It takes an eternity to train a new instructor for any airplane type. We will be seeing these guys around for some time in the near future.
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Old Feb 21, 2016, 3:51 pm
  #160  
 
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Originally Posted by vehamala
And whats even more disturbing they all also left today *almost* on schedule
Hmm, correct that AY89 departured "almost" on time Feb 18, but we were stll 40 min delayed to the gate in BKK which cost me some money....
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Old Feb 22, 2016, 12:33 am
  #161  
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Yeah, you should never enter into a wager betting on AY being on time. Well, lesson learned.

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Old Feb 22, 2016, 12:05 pm
  #162  
 
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Originally Posted by intuition
Yeah, you should never enter into a wager betting on AY being on time. Well, lesson learned.

I thought I learned that lesson so before I wagered I checked that the incoming A350 arrived on time in HEL, and also that it wasnt towed to the hangar....
...so this time they had to blame some problem with the catering...
...which couldnt explain how the delay just grew bigger mid air instead of the opposite as usual...
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Old Feb 22, 2016, 6:35 pm
  #163  
 
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An interesting observation: Finnair long haul flights tend to arrive late, even if they depart only with minimal delays. This is in stark contrast to other airlines (e.g., Lufthansa), where long haul flights are very frequently able to arrive on time or even early despite delayed departures. I wonder how this comes. Maybe Finnair gives less slack into the scheduled flight times, to make the flights appear shorter on paper? Or they don't make their planes fly as fast as possible to save fuel?
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Old Feb 22, 2016, 9:00 pm
  #164  
 
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Is this really a tendency? Haven't flown the A350, but the feeling I have about longhaul travel is that the plane often takes off up to 30 min after the scheduled departure time but still lands ahead of schedule. The actual average flight time tends to be, I'd say off the top of my head, around 40 min less than what's in the schedule.

Of course, there are exceptions. My JFK-HEL record is 6:50 and a family member has even beaten that. But in those cases, the headwind on the way to the US is so strong that both arrival and departure at JFK get delayed, so in spite of the short flight time you'll arrive at HEL more or less on schedule.

AY shaved off some 20 min from the schedules with the introduction of the A350. Those minutes were added after MD11 was withdrawn from service. Those birds, when they weren't grounded for mechanical reasons, were fast!
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Old Feb 22, 2016, 11:12 pm
  #165  
 
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AY89-90

Originally Posted by JoWa
Hmm, correct that AY89 departured "almost" on time Feb 18, but we were stll 40 min delayed to the gate in BKK which cost me some money....
FLIGHT NOTIFICATION

AY90 Bangkok Helsinki departure at 09:05
Estimated new departure time is: 21.02.2016 at 10:10
Finnair will inform if reservation changes are necessary.
Arrive at checkin at the latest 2 hours before the new departure time
We apologize for the inconvenience.
Finnair

I was worried when I boarded this flight as I had a connecting flight 90 minutes later. A flight attendent informed me that the flight time was 10 hours instead of the 10 hours and 50 minutes.
We touched down 45 min late but still on time for my connecting flight, relieved...
Quiet bird though...
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