Old Nov 4, 15, 9:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: OH-LGG
Finnair (AY) company website dedicated for A350 fleet can be found HERE
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bold= new cabin

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A350 Deliveries
OH-LWA (msn 18) delivered 7th Oct 2015 is the first Finnair A350 and started long-haul operations as AY57 to PVG on 21st Nov 2015.
OH-LWB (msn 19) was delivered 14th Dec 2015, started long-haul operations as AY89 to BKK on 19th Dec 2015.
OH-LWC (msn 20) was delivered 31st Dec 2015, started long-haul operations as AY89 to BKK on 3rd Jan 2016.
OH-LWD (msn 22) was delivered 25th Mar 2016, started long-haul operations as AY89 to BKK on 28th Mar 2016.
OH-LWE (msn 23) was delivered 29th Apr 2016, started long-haul operations as AY89 to BKK on 1st May 2016
OH-LWF (msn 28) was delivered 25th Jun 2016, started long-haul operations as AY89 to BKK on 27th Jun 2016
OH-LWG (msn 51) was delivered 29th Sep 2016, started long-haul operations as AY89 to BKK on 30th Sep 2016
OH-LWH (msn 97) was delivered 04th Apr 2017, started long-haul operations as AY89 to BKK on 5th Apr 2017
OH-LWI (msn 104) was delivered 02nd Jun 2017, started long-haul operations as AY89 to BKK on 5th Jun 2017
OH-LWK (msn 113) was delivered 30th Jun 2017, started long-haul operations as AY89 to BKK on 3rd Jul 2017
OH-LWL (msn 134) was delivered on 22th Sep 2017, started as AY 831 to LHR on 27th Sep 2017 and started longhauls on 29th Sep 2017 as AY89 to BKK.
OH-LWM (msn 264) was delivered on 13th Dec 2018, started long-haul operations as AY73 to NRT on 19th Dec 2018
OH-LWN (msn 273) was delivered on 13th Feb 2019, started long-haul operations as AY73 to NRT on 16th Feb 2019
OH-LWO (msn 300) was delivered on 26th Apr 2019, started long haul operations as AY141 to BKK on 29th Apr 2019
OH-LWP (msn 392) was delivered on 10th Feb 2020, started long haul operations as AY141 to BKK on 13th Feb 2020
OH-LWR (msn 410) was delivered on 1st Sep 2020, started long haul operations as AY141 to BKK on 8th Sep 2020
OH-LWS (msn 516) was delivered on 29th Dec 2021, started long haul operations as AY87 to PVG (cargo only) on 24th Jan 2022, first pax service on 28th Feb 2022 as AY9

Seating
2 different configurations exists.
J/46 Y/251: Features 2 J cabins. First 8 birds and 12th(LWA-LWH, LWM) has this config
J/32 Y/304: The minicabin is removed and replaced with Y seating. Babycots in 1L and 41L. Birds 9-11, 13, 15 (LWI-LWL, LWN, LWP) has this config, a.k.a. marsuhkki config.

Complete seatmap and layout of config 1 can be found HERE and config 2 is here.

Business Class features Zodiac Cirrus III full-flat bed seats in a 1-2-1 abreast config, all seats with direct access to the aisle. Config1 has two business class cabins, row1-8 and 9-12, while config2 only has one (row 1-8). Early reviews has preferred front cabin over minicabin, and for best window seat, row 2 or 1 may be preferable, row 1 for aisle seats.

As operations of A350 has matured, it has become practice to set the snack-bar on top of the cupboard in front of row 1, making row 1 experience a lot of foot traffic and noise.
Config2 also suffers from low toilet/pax quota (2 toilets / 32 pax) as the aft toilets has been assigned to the high density Y cabin, further contributing to high foot traffic in the front of the cabin. For these reasons, a seat further to the back may be preferable. However, all service start in the front and it will usually take a long time to get your meal in row 8.

For couples travelling together there is no clear choice. DH-seats are tilted towards each-other, but you still will not see the other person without leaning forwards. Seat across aisles (AD and HL respectively) has no barriers between them, but are tilted the wrong way and rows are also slightly misaligned.


Economy Comfort on A350 has the exact same seats as in economy, but with ≈4" inches more legroom. They also come with noise cancelling headphones, 1h internet, priority boarding and a small amenity kit.
Finnair platinums and OWE members can select these seats for free. (OWE must call to do so). Other passengers can select comfort seats for a fee, and seats are also sold after boarding.
On config1 comfort is row 21-25, while on config 2 comfort is row 21-24 + 25ABC and 25JKL. Row 21 is bulkhead and has slightly more space, as no seat reclines into the space. None of the configs has that super-space found on some retrofitted A330 though.

On config1 21AC and 21JL are the only paired seats making them preferable, but if you want to have IFE screen in the seat in front of you, pick row 22. On config2 all seats are in groups of 3, and it is also recommended to stay away from row 21 entirely, as it is entangled with the toilets.

In terms of space there are no seats in comfort cabin on either config that beats exit row 41A/C/J/L or 42A/L.



Economy Class features 3-3-3 abreast slimline seating with 32" pitch. The best seats are row 41 with most legroom on A/C/J/L (but they lack window), and row 42 A/L.
These are either labled "extra legroom" or "exit row" and are selectable with status or for a fee.
Economy cabin offers USB for charge - no AC outlets.


In-Flight Entertainment

IFE system is upgraded. Bigger screens, wider selection of movies and music, route mapper and control options. You can watch a movie from start to landing. You will have Bose noise-cancelling earphones in business class and in Economy comfort, and earplugs in economy class.
Wifi: you will see a code (in business class) in the screen when you open the IFE and select language. In economy class, you need to ask cabin crew for a voucher code if you are OWS/OWE, otherwise it costs you 7,95 per hour, 11,95 per three hours or 19,95 for the whole flight. It may take some time until up in the air to get it started. Log in is required, once you have created an account and password, the system will recognize you next time.

Quality issues and early refurbishment
The seats in business class have had many quality issues from day one. Apart from some inherent problems with the seat design, there are also malfunctions and abnormal wear.
As every row has slightly different pitch, fittings and trimmings have had to de adopted manually. Apart from causing delays in delivery, this also has led to many things in the cabin tend to come loose, to squeak and to break.

In june 2017 it was announced that Airbus has accepted responsibility for the quality issues and will replace every seat on every plane delivered until that point in time (9 birds).
The refurbish will take place during the first round of major maintenance round, scheduled to start later this year.

There is no information if there will be any changes made at the same time (addressing complaints about cramped seats and missing stowage space for example), but most likely this is treated as a warranty action and so cabin will be equipped with the exact same seats and layout, albeit with a newer batch of seats.

More details and discussion:
FAM (Familiarization) flights were ongoing within European destinations until the first A350 aircraft was put on regular long-haul service on 21st November 2015. Here is a list of FAM flights quoted by a FT'er.
The "famous" introduction list with initial experiences can be found in THIS thread
Discussion about the first long-haul services and experiences can be found in another THREAD

Links to many trip reports can be found in https://www.flyertalk.com/forum/finn...ion-links.html.








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Finnair A350 XWB master thread

Old Feb 12, 16, 11:56 am
  #136  
 
Join Date: Mar 2014
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today it's ay89 that is cancelled.....
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Old Feb 12, 16, 1:49 pm
  #137  
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The last 30 days (0114-0212). Malformed datapoints were thrown away without further investigation. No QA has been done. Cancelled flights are excluded. Graphs showing percentage of flights within each time band.

Departure stats
While LWA 3% of the time actually departs on time (or less than 10 minutes after SDT), generally they depart at least 31 minutes late.
There is a clear pattern, the younger the aircraft the worse delays. LWC departs more than 1 hour late approx half of the flights!





Arrival stats
They do make up a lot of time enroute. 69% arrival on time (or less than 10 minutes late) for LWA is an OK score. LWC arrives late 67% of the flights.


intuition is online now  
Old Feb 12, 16, 2:46 pm
  #138  
 
Join Date: Sep 2010
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Keep in mind that in late January/early Februari the western winds were very strong over Central/South Asia. Hence you could see a clear pattern that AY often didnt opt to departure in time from HEL, to not arrive too early at BKK just to face problems with slot times.
(And two of the three A350:s were serving BKK at that time.)

But in the opposite direction it caused a lot of delays that were not due to the A350.
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Old Feb 12, 16, 9:38 pm
  #139  
 
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According to iltasanomat, AY89 (LWA) was cancelled due to leakage in hydraulic system. AY95 had "a technical problem".
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Old Feb 13, 16, 4:57 am
  #140  
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Originally Posted by JoWa
Keep in mind that in late January/early Februari the western winds were very strong over Central/South Asia. Hence you could see a clear pattern that AY often didnt opt to departure in time from HEL
...
I agree that AY generally isn't very fuzzy about departing on time. However, if it was purely a tail wind effect, you would see the same pattern with A330 and A340. And we don't. I chose LQA and LTS randomly and they hardly ever depart 1 hour late.

Departure delays




Theese two does indeed seem to be departing "fashinably late", ie they still arive decently on time. So that might mean they are departing late to counter tail winds. The same can't be said of LWB or LWC.

LQA actually arrives on time only 64% of the flights, and LWA beats that statistic. But LTS (which is no queen of punctuality) has way better arrival stats than any of the A350.
Arrival delays

intuition is online now  
Old Feb 13, 16, 5:56 am
  #141  
 
Join Date: Sep 2010
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Ive no idea were LTS has been going this period, but it cant be that much to BKK.
Maybe to destinations not so effected by those winds?
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Old Feb 13, 16, 6:06 am
  #142  
 
Join Date: Jan 2006
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Originally Posted by JoWa
Keep in mind that in late January/early Februari the western winds were very strong over Central/South Asia.
Really? Whats the source for this very strong wind -thing and wings affecting AY's routes?
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Old Feb 14, 16, 9:32 am
  #143  
 
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Originally Posted by OH-LGG
Really? Whats the source for this very strong wind -thing and wings affecting AY's routes?
I had a few legs to/from BKK at that time, so I monitored flight tracker a lot to see if that would be any problems, and it was very obvious.
Often AY could departure one hour late from HEL and still arrive ahead of schedule, while ex BKK flights could departure in time and still arrive late to HEL.
The captain even mentioned on the PA that it was extreme.
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Old Feb 15, 16, 3:10 am
  #144  
 
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Originally Posted by JoWa
Ive no idea were LTS has been going this period, but it cant be that much to BKK.
Maybe to destinations not so effected by those winds?
OH-LTS has been in Malta since 02 Feb. Wonder why???
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Old Feb 15, 16, 3:42 am
  #145  
 
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Originally Posted by artof
OH-LTS has been in Malta since 02 Feb. Wonder why???
Maintenance.
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Old Feb 15, 16, 4:16 am
  #146  
 
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Well, that makes it easier to show a good punctuality record...
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Old Feb 16, 16, 5:23 am
  #147  
 
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Originally Posted by OH-LGG
?? And You get what with 150.000 points for blocking shopping trolleys and 10 minutes selling blaablaabaa announcements?
You enter the lounge directly, without passing the airport - the LH FCT feeling.
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Old Feb 18, 16, 1:38 am
  #148  
 
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Originally Posted by TravellerFrequently
AY832 in early March.
I now see that an A340-300 has been substituted.

Last edited by TravellerFrequently; Feb 18, 16 at 2:01 am
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Old Feb 18, 16, 6:25 am
  #149  
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Guys! Could we please agree on something?
If a widebody plane on a European route is substituted by a narrowbody plane, please do not complain. This is very, very normal.
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Old Feb 18, 16, 7:11 am
  #150  
 
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Wow, it seems all three A350s are returning back to HEL on time this afternoon. Must be the first time!
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