The Finnair höpö-höpö (nonsense) thread
Dec 7, 2018, 10:38 am
#3061
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
Compared to the outrageous QR list prices of HEL-DOH, and considering the hotel brand standing, this is indeed a good deal. But what the hell are you going to do in Doha for a whole week? From what I've heard/read, there is not a whole lot of tourist activities on offer over there.
Dec 8, 2018, 5:34 am
#3062
Join Date: Oct 2017
Programs: QR Gold AY Plat
Posts: 72
Reminds me of how one time I booked a ZRH-HEL-BKK in J as usual. But on the confirmation page it suddenly shoved that ZRH-HEL was in Y. Called CS and they said that there were no J seats in that booking class. She was apologetic and promised to forward feedback to AY. I ended up having to use 10k miles to upgrade it myself, and the upgrade did come through, so they did have seats after all.
They had seats all the while, but you needed to pay a higher fare, in order to fly the inter-european ZRH-HEL leg also in business. Meaning, they had inventory, but they restricted if from cheaper business class tickets.
The booking engine doesn't consider the connecting flight as much as the long-haul portion of travel when resolving availability. The same happens when booking on QR. I've had a ticket with the first HELARN in economy, and all the rest of the flights, including the return connecting flight in business.
This happens on flights with small 2/3 row business cabin, meaning if they sell a lot of business class tickets, they won't be able to accommodate all in business class. In these situations, a points upgraded passenger can be bumped back to economy.
Dec 8, 2018, 6:28 am
#3063
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,166
But what BlueNordicSky experienced was their inability to show this upfront. On the initial page they do show business (saver) on the entire journey. It is only on the confimation page they show in small print that they booked one leg in a lower class. That is pretty misleading.
Dec 8, 2018, 10:42 am
#3064
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Have I missed something? Taken from the BlueWings Magazine (https://bluewings.finnair.com/lifest...-of-the-sky/):
"In the 1960s, specially trained Finn Hostesses were required to brush up on Finnish history, art, and local sights. And in 2018, Finnair launched a new service concept for Business Class offering a wider range of dining and wine options, served on-demand, and at the customer’s preferred time."
I suppose the concept of on-demand dining is a bit ambiguous and it's hard to make clear distinctions. And for sure, the meals are "on demand" in the sense that the passengers demand those J meals. Other than that, I must've missed this new service flow completely
"In the 1960s, specially trained Finn Hostesses were required to brush up on Finnish history, art, and local sights. And in 2018, Finnair launched a new service concept for Business Class offering a wider range of dining and wine options, served on-demand, and at the customer’s preferred time."
I suppose the concept of on-demand dining is a bit ambiguous and it's hard to make clear distinctions. And for sure, the meals are "on demand" in the sense that the passengers demand those J meals. Other than that, I must've missed this new service flow completely
Dec 8, 2018, 10:49 am
#3065
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
On the flight to Dubai (A321) the purser asked the plats in J if we had any special wishes. One of the plats in front of me asked what the purser meant, what could he wish for. The purser explained that perhaps you would like to have your meal at a certain time instead of with the main service.
I actually might try this out tomorrow. My wife was so loving that she used her few points to upgrade the family on the flight back from Dubai. Given that the flight is very early, we might want to sleep in the beginning and have the meal later.
I actually might try this out tomorrow. My wife was so loving that she used her few points to upgrade the family on the flight back from Dubai. Given that the flight is very early, we might want to sleep in the beginning and have the meal later.
Dec 8, 2018, 11:34 am
#3066
Join Date: Jul 2013
Location: KUO
Programs: AY,SK,SU,M&M,HH,IHG,Le
Posts: 25
On the flight to Dubai (A321) the purser asked the plats in J if we had any special wishes. One of the plats in front of me asked what the purser meant, what could he wish for. The purser explained that perhaps you would like to have your meal at a certain time instead of with the main service.
Dec 9, 2018, 12:22 am
#3067
Join Date: Oct 2017
Programs: QR Gold AY Plat
Posts: 72
But what BlueNordicSky experienced was their inability to show this upfront. On the initial page they do show business (saver) on the entire journey. It is only on the confimation page they show in small print that they booked one leg in a lower class. That is pretty misleading.
Dec 9, 2018, 1:45 am
#3068
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
Happened to me twice and I didn't see the summary beforehand as well. But to be fair, there is one at the end of the payment page showing those legs that would be booked in a different class before the final confirmation. There is even a small warning in these cases, but far too small. Certainly one more point for Finnair's IT to fix/improve. This warning needs to be at the top of that page in big letters not at the bottom somewhere after the payment form.
Dec 9, 2018, 2:04 am
#3069
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,166
Happened to me twice and I didn't see the summary beforehand as well. But to be fair, there is one at the end of the payment page showing those legs that would be booked in a different class before the final confirmation. There is even a small warning in these cases, but far too small. ...
The irony is that if I want to book mixed classes, it is forbidden. Finnair does not sell mixed classes on request. It is only when they want it it happens. And I think charging a business fare and deliver an economy seat to a customer who actively searched for a business trip needs a little more than a small warning.
Dec 11, 2018, 2:50 pm
#3071
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,166
I recieved a e-mail with the news that I can now redeem points for awardflights on Japan Airlines.
The text goes something like "NEWS! Now you can use your points for flights with Japan Airlines". As that is surely no news, I assume what they meant to say is that JL flights are now visible/bookable on finnair.com.
I logged in and tried multiple dates/routes and all I got was "no availability on the route". Anyone else having any luck (or have a clue what the "NEWS" actually is about)?
The text goes something like "NEWS! Now you can use your points for flights with Japan Airlines". As that is surely no news, I assume what they meant to say is that JL flights are now visible/bookable on finnair.com.
I logged in and tried multiple dates/routes and all I got was "no availability on the route". Anyone else having any luck (or have a clue what the "NEWS" actually is about)?
Dec 11, 2018, 4:31 pm
#3072
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
They did this on AY1662 on Monday. In practice they had three servings, first at about 11, an older couple wanted theirs at noon (the FA came back asking if they meant noon CET or EET), and the rest ate maybe an hour later.
Dec 13, 2018, 10:50 pm
#3074
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
So, I followed LGG’s advice to take the out of the platbox view: tried norwegian the other day, and now chose on boarding the last row seat to enjoy the masses of fully booked ARN run.
Edit: newspaper arrived promptly and with a ”welcome back”. Anything else special pampering included nowadays at the back seat?
Edit: newspaper arrived promptly and with a ”welcome back”. Anything else special pampering included nowadays at the back seat?
Dec 13, 2018, 11:21 pm
#3075
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055