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The Finnair höpö-höpö (nonsense) thread

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The Finnair höpö-höpö (nonsense) thread

   
Old Jan 21, 2022, 1:54 am
  #6151  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Which one? And this is A350.

r2d2, Helsinki Flyer, Alec84 and 8 others like this.
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Old Jan 21, 2022, 2:21 am
  #6152  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Originally Posted by OH-LGG
Which one? And this is A350.

Classic AY-idiot must always book Campaign so Light it is and upgrade voucher. I can help you book that if you have alienated yourself from the real world
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Old Jan 21, 2022, 6:49 am
  #6153  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,097
Had a similar situation with LH/SK earlier this week


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Old Jan 21, 2022, 9:56 am
  #6154  
 
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
Originally Posted by WilcoRoger
ITA matched BA Gold, I don't know if it still ongoing
It ended 31.12. Since I've only found out about this campaign a few days later, as a BA Gold, I've been hoping eagerly for a return.
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Old Jan 21, 2022, 1:16 pm
  #6155  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,951
I bumped today into a 6 year old thesis on FFPs (AY+, SK EB and DY Rewards).

I don‘t understand Finnish well, but the tables in chapter 5 are interesting, the restaurant vouchers seemed to be popular.

https://www.theseus.fi/bitstream/han...vonen_koho.pdf
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Old Jan 21, 2022, 1:38 pm
  #6156  
 
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Originally Posted by Jainzar
I bumped today into a 6 year old thesis on FFPs (AY+, SK EB and DY Rewards).

I don‘t understand Finnish well, but the tables in chapter 5 are interesting, the restaurant vouchers seemed to be popular.

https://www.theseus.fi/bitstream/han...vonen_koho.pdf
Not even opening the link but I guess it's the one where for 1000 points + 50€ you got a 100€ voucher.
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Old Jan 21, 2022, 1:51 pm
  #6157  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Originally Posted by cistavoda
Not even opening the link but I guess it's the one where for 1000 points + 50€ you got a 100€ voucher.
Those were not quoted but reading hastily some paragraphs told me everything about these interviewees skills and hence I bet they redeem those restaurant bills like ”50.000pts for 50€ voucher” style and not as smart ratio as you refer😁
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Old Jan 25, 2022, 3:57 am
  #6158  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,097
Pleasure temple salad consumption restricted even further:
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Old Jan 26, 2022, 10:01 am
  #6159  
 
Join Date: Dec 2019
Programs: AY+
Posts: 212
AY announced today that Taste of Finnair will be enhanced away from K-Group stores.
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Old Jan 26, 2022, 10:41 am
  #6160  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Originally Posted by tulokas
AY announced today that Taste of Finnair will be enhanced away from K-Group stores.
Maybe Kgroup contemplated AY’s veggie vomit subpar to their own offerings and decided not waste floorspace
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Old Jan 26, 2022, 10:53 am
  #6161  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 834
Originally Posted by tulokas
AY announced today that Taste of Finnair will be enhanced away from K-Group stores.
Lol. ''Taste of Finnair''. If only that's the food they would offer, the whole short haul J experience would've been a lot more pleasant.
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Old Jan 27, 2022, 6:48 am
  #6162  
 
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
In a new e-mail from Finnair, Ole is apologising for the long waiting time to reach CS. He said that 50 new agents are recruited during Jan, but they need to go through 2 months of training first.
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Old Jan 27, 2022, 7:02 am
  #6163  
 
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
Originally Posted by Steve_Hun
In a new e-mail from Finnair, Ole is apologising for the long waiting time to reach CS. He said that 50 new agents are recruited during Jan, but they need to go through 2 months of training first.
Some highlights:

We have tripled the number of developers working with our online service channels.
To triple the number of devs implies that the number was like what, 1-2 developers before, and now there's 3-6?

Unfortunately, we were not able to scale up resources as fast as we should have.
What could have made them 'not able' to scale up as fast as they should have... just didn't want to pay salary to necessary number of staff?
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Old Jan 27, 2022, 7:07 am
  #6164  
 
Join Date: Mar 2019
Location: OUL.fi
Programs: *G, AY Plat Lumo
Posts: 56
Originally Posted by zxcv1
To triple the number of devs implies that the number was like what, 1-2 developers before, and now there's 3-6?
I believe there is way more people, and many of them outsourced: The amount of legacy systems and XML will drive most of them to deekis and there has to be continuous recruitment for their replacement.
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Old Jan 27, 2022, 7:34 am
  #6165  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 834
I am actually very happy with the email they sent. Despite it's not helping us at the moment, it's finally some acknowledgement (openly!!) that things are not going well. They clearly outline the steps they're taking to make things better and instead of coming up will bullcr*p that the customer asked for less service, they're coming clean.
r2d2, renila, nordic and 10 others like this.
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