CeruleanBlue

Just a quick note that I had fantastic service to HEL - JFK with return in the first half of April. On the return leg the purser asked me before takeoff to give any candid feedback I might have - and again as we landed. Turned out the crew member serving me was on her first widebody flight. I had only positive feedback to give and called her back to tell her it certainly did not show that she was a bit flustered by everything new to do and think about.

The only minus is the same old one: please please Finnair do clean the seatbelts and tables... they are terribly unhygienically dirty.

ffay005

I flew HEL-DEL and the next day, DEL-HEL. Had the same crew both ways. They were very good on the outbound, and on the inbound I was treated like an old friend ^. I'll give an example of very personal service: while boarding was still in progress at HEL, I received several voice messages on WhatsApp. I didn't want to listen to them without headphones, and the J headphones don't work with a mobile phone, so I asked one of the mid-galley FAs if I could get a pair of Y earphones. Turns out she was actually working in Y, and was happy to bring me those earphones like a second later. Well, on my way back, during boarding, she came to greet me and asked if I needed Y earphones again. No voice messages at 6:30 am Finnish time, so I rejected her offer, but it was a very friendly and personal touch.

No signs of the old 'katotaan' concept at all. Food ex-HEL was good, service prompt and my water glass refilled regularly. I got my breakfast baguette on request, and heated up, with a smile. On the way back, the food gets no compliments but service was as good as ever, and I was happy to skip the second meal in favour of another heated tomato-mozzarella baguette.

ffay005

Have you noticed that the leather on the J armrest part is so worn out that it has turned sticky and tends to stick to your shirt / arm? Not nice at all. I've had this on three A330s now (could have been the same plane, but I doubt it).

CeruleanBlue

Yes And as a scientist I wonder what causes the buildup of stickiness... perhaps I should not dare to wonder.

mhle

I need to add my recent experience of the same crew both ways (AY1/AY2). Already on the first leg this crew showed that they are the best that Finnair has to offer. Two FAs remembered me from previous flights, which usually adds to the level of service. On my way back, I was hugged when welcomed back and the service just could not have been more attentive. They had already planned what they would propose me to eat (due to some dietary restrictions) and when it turned out that I am not hungry, proposed to serve the dinner before landing. They remembered what I like to drink and how I prefer to have my tea. Glass of water was filled even when I was sleeping. This felt almost like a first class service.

Clydez

Oh yeah, i hate that disgusting. Everytime i get hot towel i wipe the seat belt and everything around me.

FFlash

intuition

I think it is some kind of ecological farming. Local produce is the rave today.

Rifter

I always wondered if I am crazy to do this. Nice to hear someone else is cleaning as well :P

I clean the tray and arm rests and the table area. The arm rests can be incredibly dirty at times in A330. Should take pic for you next time.wiping with the hot towel gets the white towel all dirty

intuition

I think a lot of people do this. Maybe start to publish these pics with #feelfinnair tag...

dorothyr

I flew PVG-HEL in economy, with a VLML meal. As happens frequently (on every carrier I've ever flown), I received a VGML, which can be hit-or-miss. In this case the second meal was a complete miss, as the regular options were noodles or lasagna and the VLML was...steamed vegetables. With a side dish of fruit.

I asked the FA what the best way was to give feedback about this, and she kindly brought me one of the remaining vegetarian lasagnas, which I greatly appreciated as I had a connection at HEL and wasn't going to have a proper meal for several hours. Snack bars only get you so far!

Clydez

yeah start to tweet them, AY will PM you how much Pts to STFU?

remymartin

I am doing a rather complex, last minute trip from A to B and back to A. To construct this trip I had a combination of four tickets still missing one. As all interesting flights were steep, I decided to call up AY to see if I could book an award flight from A to "ticket 1". The available awards online were not suitable for my schedule and I felt the price for the one-way was rather steep. I fed the agent the flight number I was interested in and he promised to call up the other department. When I opened the app I noticed the exact flight even before the agent called back. Behold - the missing fifth ticket!

Well done, Finnair! ^

FFlash

ffay005

Got a very nice invitation yesterday from AY. Lunch and a tour of M/S Silver Spirit in Katajanokka next month. ^ Definitely going. Anyone else got the invitation, too?