Well done AY - positive feedback / thank you thread
Mar 8, 2019, 1:54 am
#466
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
At the non-Schengen lounge it went even better - there are 2 seats marked "for Lumo customers" (without explaining what it really means). I went to sit there last week, the other seat was also taken. A while later an AY person came with a pax, asking me if I was Lumo. I said yes. He asked the same from the other guy (in English) and when he said yes, he asked to see his b/p - "but you're BA Silver, sir, this seat is reserved for AY Plat Lumo" and made the (unhappy) guy vacate the seat. Well done ^
Mar 8, 2019, 4:22 am
#468
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Mar 8, 2019, 5:27 am
#469
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
I put my black Ay tag on the Samsonite, but i usually go with Rimowa and only the original tag on it.
Mar 8, 2019, 5:33 am
#470
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
(actually that might be the case - I don't think there are that many Britons in the Lumosphere)Maybe I had that Lumotic aura around me that made further questions unnecessary
Mar 8, 2019, 9:43 am
#474
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Mar 31, 2019, 7:50 am
#475
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
My thanks go to Norra and AY's policy when changing the operator.
My current period ends today and 10 days ago I was still missing 41k points.While I intended for quite some time to get 40k from exchanging award points, I decided to get the other 1k by flying. So I booked a flight for the 30th. What can go wrong at such a short notice?
Well, 3 days before the flight it turned out that I need to fly on the 31st. Now the flight on the 30th was a complete waste of time.
I settled with doing the flight and getting 1250 award points, but thanks to Norra's ATR shortage I got a few hours before the flight a notification that DOT will operate the flight. So I quickly called and cancelled the flight for a full refund.
And I called today after the flights CS and Plat is now renewed. I just wanted to make sure for my flights tomorrow.
My current period ends today and 10 days ago I was still missing 41k points.While I intended for quite some time to get 40k from exchanging award points, I decided to get the other 1k by flying. So I booked a flight for the 30th. What can go wrong at such a short notice?
Well, 3 days before the flight it turned out that I need to fly on the 31st. Now the flight on the 30th was a complete waste of time.
I settled with doing the flight and getting 1250 award points, but thanks to Norra's ATR shortage I got a few hours before the flight a notification that DOT will operate the flight. So I quickly called and cancelled the flight for a full refund.
And I called today after the flights CS and Plat is now renewed. I just wanted to make sure for my flights tomorrow.
Mar 31, 2019, 8:07 am
#476
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
I don't understand. You needed the 1000 points from your flight yesterday, but you didn't take the flight, and ended up getting the points anyway? Within 24 hours? I thought ORC only applies when you actually fly somewhere, but are rerouted.
Mar 31, 2019, 9:12 am
#477
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
My thanks go to Norra and AY's policy when changing the operator.
My current period ends today and 10 days ago I was still missing 41k points.While I intended for quite some time to get 40k from exchanging award points, I decided to get the other 1k by flying. So I booked a flight for the 30th. What can go wrong at such a short notice?
Well, 3 days before the flight it turned out that I need to fly on the 31st. Now the flight on the 30th was a complete waste of time.
I settled with doing the flight and getting 1250 award points, but thanks to Norra's ATR shortage I got a few hours before the flight a notification that DOT will operate the flight. So I quickly called and cancelled the flight for a full refund.
And I called today after the flights CS and Plat is now renewed. I just wanted to make sure for my flights tomorrow.
My current period ends today and 10 days ago I was still missing 41k points.While I intended for quite some time to get 40k from exchanging award points, I decided to get the other 1k by flying. So I booked a flight for the 30th. What can go wrong at such a short notice?
Well, 3 days before the flight it turned out that I need to fly on the 31st. Now the flight on the 30th was a complete waste of time.
I settled with doing the flight and getting 1250 award points, but thanks to Norra's ATR shortage I got a few hours before the flight a notification that DOT will operate the flight. So I quickly called and cancelled the flight for a full refund.
And I called today after the flights CS and Plat is now renewed. I just wanted to make sure for my flights tomorrow.
OTOH, I dont follow the logic that you can cancel or change your flights of ATR due to operation by DOT (no difference really in service, similar plane and all that), but when AY decides to swap HEL-AGP from A330 aircraft to A321, no compensation nada although huge service difference and marketed as A330. Just saying...
Mar 31, 2019, 9:51 am
#478
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
I just called and said that my account lacks the points of my flights today (what a surprise), that these make me requalify and that I would like to be Plat tomorrow since I have AY flights tomorrow. After a short moment I got a "you will stay Platinum". No flights posted just my status extended by one year.
Mar 31, 2019, 11:36 am
#480
Join Date: Jan 2016
Location: HEL
Programs: Ay Gold
Posts: 12
Yes there is a threshold of 2000 points to renew Gold, based on confirmation from cs. But at least 50% of the points need to be collected by flights not by exchanging points.