Well done AY - positive feedback / thank you thread
May 29, 2016, 6:13 am
#76
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,661
Click here to check out the Sky Bistro menu and scroll to the bottom of the last page and the info is there too so the policy on alcoholic beverages is up to date.
May 29, 2016, 7:28 am
#77
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
What the heck?
They wrote "new policy" on Bistro card but nothing on their website.
https://www.finnair.com/fi/gb/inform...-economy-class
So how is it now ???
They wrote "new policy" on Bistro card but nothing on their website.
Flights to China, Japan, South Korea, India and Singapore: soft drinks, juices, water, beer and wine are all served free of charge – other alcoholic beverages are available for purchase.
Flights to North and Central America, Thailand and Vietnam: all our meals include free-of-charge non-alcoholic drinks, beer, and wine. Alcoholic beverages are available for purchase at all other times.
Flights to North and Central America, Thailand and Vietnam: all our meals include free-of-charge non-alcoholic drinks, beer, and wine. Alcoholic beverages are available for purchase at all other times.
So how is it now ???
May 29, 2016, 10:39 am
#79
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
May 29, 2016, 9:54 pm
#80
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Opup on HEL-OSL this morning. Thank you for that, although I hope the FA will let me sleep.
Flight overbooked. They are offering 125€ as compensation to wait 4,5h. That's not a lot. At least a while back, SK was offering the double.
Flight overbooked. They are offering 125€ as compensation to wait 4,5h. That's not a lot. At least a while back, SK was offering the double.
May 29, 2016, 10:22 pm
#81
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
however they seem to get enough volunteers if it was CASH and I was in No hurry why not but a 125€ voucher doesnt seem worthwhile I have been in the situation where I am flying to ARN from HEL just to turn back on the same plane
both over sold but for 100-125€ I just flew instead 😂
May 29, 2016, 11:45 pm
#82
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
SK has always offered at least EU261 value for voluntary compensation in case of overbooking, so in this case it should be 250€. Not really nice to see AY pushing the amount down..
May 30, 2016, 12:06 am
#83
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,292
May 30, 2016, 1:57 am
#85
Join Date: Mar 2015
Location: HEL
Programs: AY+ Plat and several other cards
Posts: 645
I was pleasantly suprised to get complimentary champagne today on my AY feeder. Nothing needed on my part other then ordering. Last flight was a complete opposite so glad to see they have done a 360!
On top of that the Y cabin crew was friendly, smiling and the service was smooth ^^^
On top of that the Y cabin crew was friendly, smiling and the service was smooth ^^^
If they just could develop some kind of priority bus service when using bus gates, it would be just great. And of course do some radical improvements with Schengen lounge issue at HEL.
May 30, 2016, 2:00 am
#86
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
I find it difficult to criticise the airline for this. Like SPBanker says, it seems to be the market price.
I guess this is a sign of the times - the customer mix has changed and will continue to change. More and more flyers are leisure non-frequent flyers, and more tickets are sold by price and not by what departure is the most convenient. So if you really didn't care to fly a specific departure and you paid 125€ for the return flight, a 125€ bonus for a few hours delays is a no-brainer.
(I can easily find AY flights OSL-HEL r/t sub 125€)
May 30, 2016, 4:09 am
#87
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,958
I took the SK offer last year. 300€ flight vouchers or (roughly) half of it in cash.
I used the vouchers to buy later flights but a young guy who took the offer went straight to cash in the money. Even with lounge access and refreshment voucher I am not sure if I would have wanted to wait for 4 hours for less than 150€.
AY's offers I usually happily decline.
I used the vouchers to buy later flights but a young guy who took the offer went straight to cash in the money. Even with lounge access and refreshment voucher I am not sure if I would have wanted to wait for 4 hours for less than 150€.
AY's offers I usually happily decline.
May 31, 2016, 6:43 am
#89
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
My flight to OSL was delayed by three hours on Saturday. I sent them an EC261/2004 claim on the same day and today they answered offering me 250 EUR in cash or a 350 EUR voucher. Having read others' experiences I was very pleasantly surprised that I didn't have to persuade them one bit.
Jun 3, 2016, 10:19 am
#90
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
New booking engine did not give any Nordic award I was eyeing, a call to Plat line and a friendly voice proactively suggested to ask and search extra award space for me to put in hold. I gave all my words of positive recognition.
Email in half an hour, X ticketed
I wish the Plat line was always like this, there are huge differences between response.
Email in half an hour, X ticketed
I wish the Plat line was always like this, there are huge differences between response.