Well done AY - positive feedback / thank you thread
Dec 24, 2020, 2:16 am
#601
Join Date: Jan 2018
Location: TLL
Programs: AY Gold (OWS) TK Elite (*G)
Posts: 193
This annus horribilis is soon ending and I'm sure this year has been a nightmare for everyone at Finnair. Despite that, everyone I have been in contact with during the year, mostly in issues to do with rebookings, cancellations, refunds, almost all things negative, have been very friendly, understanding and accommodating, and have to admit that their policies regarding all those negative issues have as a whole been quite customer-friendly. The latest contacts within the last couple of weeks just prove that:
- refund of cancelled flights within a day, it's been like that since the beginning of this pandemic, refunds done within days, no questions asked
- all uprade vouchers returned with validity extended till the end of my tracking period, in the latest case even though the original expire date of the vouchers was in 2019!
- gift vouchers (to be used for onboard shopping) expiring in the end of this year: validity extended with one year
Even though the company is doing huge losses with most of the planes grounded, most of the staff laid off and no quick relief to the situation in sight, still they keep good care of their customers, clearly believing that there is light in the end of the tunnel. I am confident that I'm not the only one remembering all this when the world opens up again, loyalty really goes both ways! Thank you, Finnair and everyone at Plat line and customer service!
- refund of cancelled flights within a day, it's been like that since the beginning of this pandemic, refunds done within days, no questions asked
- all uprade vouchers returned with validity extended till the end of my tracking period, in the latest case even though the original expire date of the vouchers was in 2019!
- gift vouchers (to be used for onboard shopping) expiring in the end of this year: validity extended with one year
Even though the company is doing huge losses with most of the planes grounded, most of the staff laid off and no quick relief to the situation in sight, still they keep good care of their customers, clearly believing that there is light in the end of the tunnel. I am confident that I'm not the only one remembering all this when the world opens up again, loyalty really goes both ways! Thank you, Finnair and everyone at Plat line and customer service!
I absolutely 100% agree with this!
I for one will remember Finnair once the world opens again.
Mar 20, 2021, 7:44 am
#602
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
I had a gift voucher expiring on 01APR, it was nice to see that you can finally pay with vouchers also in the new website and at the same time noticed that the voucher validity was extended for 6months 👍
Apr 20, 2021, 3:14 am
#603
Join Date: Oct 2014
Programs: HappinesSMiles Silver
Posts: 544
Finnair has free wifi! Watching 15 sec ad of Finnair plus awards you 20 minutes of browsing. There was also option to purchase something to receive 60 minutes of free wifi. However getting there required to watch 30 sec ad of something else and I didn't have patience for that. Free access can be used in addition to voucher and tier benefits. Saw 20 people online on my flight!
Finnair free wifi options.
Finnair free wifi options.
Apr 21, 2021, 5:32 am
#604
Join Date: Jan 2020
Programs: AY Platinum, TK Elite
Posts: 162
Finnair has free wifi! Watching 15 sec ad of Finnair plus awards you 20 minutes of browsing. There was also option to purchase something to receive 60 minutes of free wifi. However getting there required to watch 30 sec ad of something else and I didn't have patience for that. Free access can be used in addition to voucher and tier benefits. Saw 20 people online on my flight!
Great if you can use it in addition to tier benefits though. Does J class and tier statuses also add up btw? So could you get 30+30+20?
Apr 21, 2021, 5:48 am
#605
Join Date: Oct 2014
Programs: HappinesSMiles Silver
Posts: 544
J class and tier wifi allowances don't add up. My previous Airbus flight was in beginning of Jan and didn't have this free option back then.
Apr 21, 2021, 8:27 am
#606
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,743
Did not work for me on my recent AGP-HEL, either. And for once, I had actually planned to work during the flight. 
I would have purchased wifi, actually.
On TK, Elites (*G) get 400 MB free wifi, which should last for the whole flight on a 3–4 hour flight. And that's not even top status.
I would have purchased wifi, actually.On TK, Elites (*G) get 400 MB free wifi, which should last for the whole flight on a 3–4 hour flight. And that's not even top status.
May 25, 2021, 7:10 pm
#607
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
https://www.finnair.com/fi-fi/matkustusrajoituskartta
Finnair is now providing Timatic info free of "verify that you're a human" or "max 2 queries per hour" limitations. I believe Timatic is a paid service to airlines.
Finnair is now providing Timatic info free of "verify that you're a human" or "max 2 queries per hour" limitations. I believe Timatic is a paid service to airlines.
May 26, 2021, 5:40 am
#608
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
https://www.finnair.com/fi-fi/matkustusrajoituskartta
Finnair is now providing Timatic info free of "verify that you're a human" or "max 2 queries per hour" limitations. I believe Timatic is a paid service to airlines.
Finnair is now providing Timatic info free of "verify that you're a human" or "max 2 queries per hour" limitations. I believe Timatic is a paid service to airlines.
However this is not Timatic data (as that would include all other requirement, starting from passports, visas, exemptions, etc) though some data from Timatic is used (from the small print "Said information is provided by Smartvel, which compiles public and private sources of the highest confidence. Storing, reviewing or recording this information is prohibited without the express consent of Smartvel. Likewise, “Timatic®” owned by IATA is one of the sources of information, Smartvel having the rights to use this information for this website")
May 26, 2021, 7:06 am
#611
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,743
May 26, 2021, 9:09 am
#612
Join Date: Feb 2004
Location: Helsinki, Finland
Posts: 2,395
The problem is that I checked entry requirements from Finland to Denmark and it was wrong. You can fly from Finland to Denmark without a quarantine. I know as I have been anxiously waiting to get there and see the EURO2020 game in two and a half weeks time.
Oct 18, 2021, 1:49 pm
#613
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,595
Something good, for once.
these new Y eco flex tix are nice, sometimes pricing okayish AND importantly, refundable: I had forgotten to cancel one tix and called in, asked if it is refundable AFTER departure and got all money back, no penalties! Thanks!
these new Y eco flex tix are nice, sometimes pricing okayish AND importantly, refundable: I had forgotten to cancel one tix and called in, asked if it is refundable AFTER departure and got all money back, no penalties! Thanks!
Oct 18, 2021, 2:27 pm
#615
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,660
This and also the negative feedback thread has also been very quiet as a dedicated thread was opened to vent about the enhancements 😂😂